Customer Service Years Experience

Chadwick McFarlane

**** **** ******

METCALFE, ONTARIO

K0A 2P0

Tel: 613-***-****

Cell: 613-***-****

*****************@*******.***

Employment Objective:

Obtain a position as a Ramp Supervisor, where I can maximize my

skills and experience.

Skills - Abilities -- Knowledge

. Ten (10) years experience as a Warehouse Lead Hand

responsible for planning, organizing, coordinating,

directing and communicating with Customer Service, Order

Fulfillment, Inventory Control and Shipping.

. Seven (7) years experience as a Shipping/Receiving Lead

Hand responsible for receipt, departure and tracking of

products and parcels, loading and unloading trucks, dealing

and communicating with Mail and Courier services, making

invoices, using computer software such as MS Word, Excel,

Outlook, CWDIRECT (AS400) and TECSYS.

. Good knowledge of the principles, procedures and strategies

required to properly operate an Order Fulfillment

Warehouse.

. Strong ability to organize and communicate effectively both

orally and in writing as they pertain to planning,

assigning and supervising the work staff and consulting

senior management.

. Two (2) years experience with a WMS (Manhattan), including

voice picking and RF technologies (Oracle).

EXPERIENCE - TRAINING

Storeroom Attendant, Logistical Services, The Ottawa

Hospital,

(October 2014 - present)

. Responsible for receiving materials and merchandise from

vendors, stocking shelves, picking and packing products.

Order Fulfillment Warehouse Lead Hand, Lee Valley Tools Ltd,

Ottawa, On, Canada (2001 - 2014)

. Ongoing planning, coordinating, training, and supervising

the staff engaged in Mail Order Fulfillment and

Distribution.

. Planning, coordinating, and consulting with other

supervisory staff on the priorities, task assignments, and

work schedules of the warehouse staff.

. Participating with other supervisors in the preparation of

staffing requirements, work schedules and inventory control

operations.

. Planning, installation, training, trouble shooting,

maintenance, upgrading, and consulting with Customer

service.

Shipping/Receiving Lead Hand, Conan Foods

Inc, Montreal, QC, Canada (1997 to 2000)

. Planned, analyzed all Shipping and Receiving Operations on

a daily basis.

. Responsible for Receipt and Departure of products and

parcels

. Responsible for conducting, organizing and controlling

Inventories.

Warehouse Supervisor, Lifetime Sales Ltd,

Montreal, QC, Canada (1988 to 1997)

. Spent nine (9) years learning all of the essential

practices, theories and principles of the Warehouse

industry including: analyzing, diagnosing,

troubleshooting, overhauling and building racking

uprights, static racking and shelves.

. Learning Inventory Control, preparation of reports and

records.

EDUCATION -- QUALIFICATIONS

. Completed two ( 2 ) years Carleton University-Major in

Geography

. Graduate Dawson College Social Sciences, Montreal, QC -

1996

. Graduate of James Lyng High School Montreal, QC -1989

. Ten (10) years experience as a basic lift truck operator.

. Ten (10) years of WHMIS training.

. Level A CPR/AED trained for seven (7) years.

. Two (2) years as a Management Representative on the Health

and Safety Board.

. Ontario Driver's License Class G.

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