Customer Service Manager
Resume:
Randy Eckhardt
Sarasota, FL 34238
**********@***.***
General Manager
OBJECT I VE
PROFILE: Property manager with more than ten years of experience ensuring profitability and
developing strong tenant relationships. Accomplished leader repeatedly recognized for outstanding
performance, exceeding goals and generation new revenues. Expert ability to train clients and educate
tenants while clarifying complex issues. Proven ability to save costs and grow revenue through analytical
thinking and financial management. Proficient in Windows XP, Outlook. Excel, Rent Roll, AMSI,
Quicken and Quicken Books, and Realeum.
EMPLOYMENT
Customer Service Manager, Wal Mart Inc.
Oct 2011-Current
Guide and teach associates on how to perform their work. Assign tasks to associates and provide the tools
they need to carry them out. Give clear and constructive feedback on performance to associates and
leaders. Recognize associates for their positive contributions. Show concern for associates and I am
available to meet with them. Handle all customer complaints and inquires. Meet and greet the customers
and make sure they all leave happy.
Oct. 2001-May 2005 General Manager, Avalon Bay Communities
Managed a 10 person team on a 396 apartment home community. Managed operations for residential
communities and ensuring long term profitability. Expansive scope of responsibilities including the
execution of accounting, reporting and financial and regulatory compliance with communities. Promote
the optimum performance of a portfolio. Improve customer service/relations focus on new corporate
goals and quality, not quantity and the establishing solid new customer relationships and committed to
provide excellent customer service. Hire, recruit and develop staff, mentor and train managers and
assistant managers in budgeting, staffing, hiring and sales and services.
General Manager-Senior & Family Communities- USA Properties
Dec. 1996-2001
Provided property management for multiple Senior and Family Properties within California. Oversaw
tenant selection, lease management. Mentored and trained new managers and assistant managers and
associates on new start up properties. Worked with construction to ensure timely completion dates for
certifications of occupancy. Meet and beat occupancy. Meet and beat occupancy expectations prior to
deadline. Trained sales associates on Section 42 Tax Credit and HUD and Fair Housing Laws. Hire and
recruit and develop associates with the goal of ensuring excellent service. Targeted growth potential
reducing controllable expenses and ensuring budgets are met and capital improvements are accomplished.
Established relationships with vendors and that all contracts are completed and approved.
Memorial Heart Research Foundation/Travis Winsor M.D.
March 1998-Dec 1996 Administrator
Oversaw a three person management team with a staff of 5. Responsible for all aspects of organizational
development and direction, including long range planning, strategy and policy. Managed production of
recruitment material and direct mail campaigns. Supervised database installation and maintenance,
membership processing and delivery of membership benefits. Wrote and produced quarterly newsletters.
Acknowledged donations with follow up letters and oversaw that all information packets were sent out on
a timely manner. Attended conferences within the community to speak about new approaches with heart
treatments and accepted large donations from corporations. Introduced systematic training including
board training and training of volunteers. Provided on site consultation to chapters on management
planning and program developments. Also handled all scopes of two rental properties with a total of 150
apartment homes.
EDUCATION
BS in Business Administration/ Psychology RUTGERS UNIVERSITY, New Brunswick N.J.
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