Manager Customer

Morgan Phiri

Plot **C Kalukanya Kamuchanga Mufulira Zambia

********@*****.**.**

Contact Numbers: +260-***-******,+260-***-******,095*-******

Personal Statement

I am a Zambian National looking for work in a diverse and creative

organization that offers challenges In terms of scope and responsibility. I

have had varied roles and responsibilities within my course of my work and

feel that I would be an asset to your company. A technically aware

Receivables Accountant with an outstanding track record of Management and

maintenance of an accounts receivable portfolio, minimizing company risk

while sustaining healthy profitable customer relationships through financial

expertise, high energy and Interpersonal skills.

Key Skills

Ability to manage time and prioritise workload to ensure efficient delivery

of all aspects of tasks

Regular user of Microsoft Office, including Excel, Word and SAP

Highly organised and efficient

Excellent communication skills, both written and verbal

Polite and professional manner

High level of attention to detail

Accredited member of ZICA-Zambia Institute of chartered Accountants.

Career History

Deputy National Credit & Billing Manager

(Feb 2012 - Present)

Hit collections target, reduce bad debt and Improve customer vetting so as

to reduce DSO to acceptable levels.

Implement cash collection policies set by EXCOMM.

Provide reasons for bad debt Increase.

Ensure applications of receipts to Invoices are done in the correct month.

Manage the Integrity of Invoices for all customer accounts to avoid

unnecessary credit notes.

Ensure that Group AR POLICY, AR Governance and Internal Controls are adhered

to at all times.

Organise meeting with the Business Unit Managers to sort out any unresolved

issues with the clients affecting payments.

Prepare monthly AR Reconciliations for both G4S and Safetech & resolve

unreconciled Items as they arise.

Review and evaluate existing customer credit limits on a regular basis and

approve or recommend Increases where appropriate, within company

authorization levels

Keep abreast of industry trends and review weekly/monthly monitoring reports

to identify potential collection problems.

Credit Controller

(April 2009- Feb 2012)

Management and maintenance of an accounts receivable portfolio, minimizing

company risk while sustaining healthy profitable customer relationships

Solicit payments from customers in accordance with Uni-source terms with an

objective of meeting or exceeding key A/R performance targets using

effective telephone collections, reconciliation of A/R, customer visits and

written correspondence.-large Mines

Evaluate new customer applications for credit and approve or recommend

credit limits within company authorization levels

Maintain detailed follow-up notes in the system for each account

Meet with sales staff regularly to address customer issues and non-payment

Prepare accounts for third party collections, bad debt reserve and write off

Monitor accounts that have been submitted to solicitors.

Supervise the branch Credit Controllers & Debt collectors.

Preparation of bank reconciliation statement for Northern Region debtor's

bank account.

Ensure timely issuance of Invoices to all clients.

Allocate customer payments the same day that payments are received and

matched correctly to invoices.

Timely resolving all customers' queries pertaining to the invoices on the

account, ensuring that missing or corrected documentation is made available

to customer.

Communicate regularly with the Business unit Managers from all branches,

customers providing lists of invoices (ledger & Statements of account

respectively) due for payment, to facilitate for payment

(April 2008 - Dec 2009)

Teller Bank Support Service-G4S Secure Solutions.

Cash Management

Attend Customers queries and come up with business solutions

Receiving Cash, Cheques and Payments from customers for verification.

Worked as an ATM Custodian under Barclay

Reconcile cash with sales figures/receipts and prepare Cashiers breakdown

sheet for submission to the cash center Team leader.

Hobbies & Interests

Amateur footballer

Gardening

References

Mr. Michael Bright Kaira

Operations Manager.

United Nations.

P.O Box

Lusaka.

Cell: +260-***-******

Banji Munyati

Finance Manager

Mukuba Pensions Fund.

P.O Box

Kitwe.

Cell: +260-***-******

Cephas Kamimbi

Regional Human Resources Manager

G4S Secure Solutions Zambia Limited.

P.O Box 21252.

Kitwe.

Cell: +260 096*-******

Contact this candidate