Customer Service Sales
Resume:
Tracy Patton
*************@*****.***
Employment
Furnish 123 2010 - 2012 Sales
Customer service, payments, sales.
Rolinc Staffing 2010 Clerical
Filing, answer phones, copying.
A/R Consultants 2006 - 2009 General Manager
Sales, Customer Service, Billing, A/R, A/P, Payroll, Human Resources.
Price Busters Furniture 2005 to 2006 Seasonal Sales Associate
Primarily handle sales. Also merchandising the floor and handle payments.
Reality Furniture 2004 to 2005 Sales Associate
In addition to sales, I ordered merchandise, received inventory into
computer system, some collections, merchandising showroom floor, attracted
new and previous customers, answer phones, handle customer complaints,
payments, returns and refunds. Large amounts of cash handling including
special orders and rental payments.
Jai Medical Center 1998 - 2004 Accounts Manager
Oversee doctor billing for 3 medical centers and 15 doctors of various
specialties. Handled quality assurance audits, provider relations,
credentialing, claims reconciliation, training billing personnel, A/P for
LabCorp account, electronic billing, payment posting, collections, handled
MD Primary Care contracting, clinical reviews for HIV/Aids patients,
reporting HIV status to City Health Department and Aids Administration,
monitor payroll budget, generate payroll reports, patient inquiries,
register and exit patients, manage special projects including Delmarva
Foundation audit, patient outreach, EPSDT audit and other duties as
assigned.
Kirson Medical Equipment Company 1992 - 1998 Sales and Medicare
Reimbursement Team Leader
Handled sales of medical office equipment to patients through insurance and
doctor referrals. Then switched over to billing department when sales
department closed. I sent invoices to Medicare, handled patient inquiries,
reviews and appeals, and corrected Medicare denials. Corrected CPT and ICD9
codes on billing and letters of medical necessity, fast emc of pharmacy
claims. Oversaw a team of 5 to insure proper billing methods and steady
growth of Medicare payments.
Education
Eastern Vo-Tech Baltimore MD
High School - Computer Programming/ Business Management/ Accounting
Graduated June 1, 1991
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