Customer Service Accounting

K alton Lavine Jr.

**** ***** ***** *******, ** *5040

Home: 972-***-**** Cell: 214-***-****

*********@***.***

Overview

To obtain an accounting position with the opportunity to showcase my skills and

g row within a dynamic and competitive company bringing highly skilled motivated

A /P, Data Entry, Customer Service, Payroll, and Collections professional with a

v erifiable record of accomplishment spanning ten years. Highly creative, recognized

a s a results-oriented and solution-focused individual. Areas of strength include:

Accounts Payable Processor Payroll / Billing Processing

Problem Collections Legal Aspects of Collections

Organizational Skills Communication Skills

Computer Literacy Time Management Skills

Work as Team Player Research Abilities

D ata Entry Customer Service / A ssist with Audit inquiries

Education

Associate of Arts Degree: Accounting 2011

University of Phoenix, Dallas, TX

Skills

PeopleSoft Accounting, Platinum Accounting, SAP 6.0 Accounting, JD Edwards,

P eachtree 2010 Accounting, Crystal Report 8.5, GAAP

Microsoft Word, Microsoft Excel, Microsoft Power Point, Microsoft Access

Data Entry 10 key by touch and sight, Key strokes 15,000, type 60 WPM

Certifications

MS Excel 2010 – MS Windows 7.0 – MS Word 2010 - JD

E dwards – PeopleSoft F inancial Management 6 .0 – Crystal

R eports 8.5 – Peachtree 2010 - SAP Basics & Navigation –

O rder Management – Core Business Policies (AICC) – Call to

A ction – Lean Six Sigma White Belt – Lean Six Sigma Yellow

B elt - Cashiering

P ROFESSIONAL EXPERIENCE

D r Pepper Snapple Group, Dallas TX Aug/07 to

P resent

Accounting (AP/AR) Coordinator

• Reconcile daily route cash deposits by verifying the driver’s deposits against daily cash sales.

• Preparing the cash and check deposit for transport pickup.

• Identify and resolving invoice discrepancies, in addition to match DSD with purchase order and invoice.

K eying 300 to 500 invoices into SAP 6.0

• Audit invoices to vendors to insure payments are in agreement with SOX policies and procedures.

• Audited, processed daily and weekly open invoices for payments.

• Resolve bill discrepancies; vendor document maintenance; correspond along with vendors and react to

i nquiries; assist in 30 days end closing, as well as processing direct billing in SAP.

• Assist in Audit inquiries and month end journal entry. Retrieved proper signature approvals for invoices,

c ustomer service via email and resolved open invoices.

• Audit and ensure that expenses are reported correctly and in accordance with company policies,

p rocedures and GAAP

• Journal entries and GL posting transaction for accounts payable.

• Calculate commissions

• Created excel spreadsheet of total cases completed by the driver each day.

TXU, Plano TX Nov/06 to

J une/07

Customer Service / Meter Reader

• Read electric meters accurately and processing billing to make sure that meter are reading correctly and

o peration correctly.

• Assist the Supervisor with the downloading the reading of the meter into the billing system, if any

r eading looks outrages we must reread these electric meters within 12 hours in order to bill the customer.

C ity of Garland, Garland, TX Jan/99 to

A ug/06

Customer Service Specialist

• Assisted customers with pay arrangements in UMS system.

• Addressed customer bill questions, the usage of electric, and water service.

• Validated service orders for payment arrangement in UMS system.

• Organized service order by location so Collectors could view their assigned areas.

• Dispatched calls to Collectors for disconnect and reconnect of service.

• Enter Collectors Service Orders into the UMS system.

• Prepared the daily Cutoff list for Collectors in Microsoft Access.

• Prepare spreadsheet using Excel for total amount of service orders turn off.

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