Customer Service Manager

Woodrow Webb Jr.

**** ***** ******* ******

Philadelphia, PA 19120

C: 267-***-**** / H: 267-***-****

******@***.***

Summary of Qualifications:

. Honorably discharged United States Veteran with all the positive

attributes of military training.

. Eight years experience driving trucks and buses while

serving in the military.

. Twenty-one years managerial and customer service experience

in the collection industry.

. Possess a Pennsylvania Class B driver's license with

passenger, airbrakes, tanker, and hazmat endorsement and am

familiar with Philadelphia and the surrounding areas.

. Physically fit and able to lift, bend, twist, carry, and

climb.

. Skilled and experienced performing multiple tasks smoothly

and efficiently in a fast-paced environment and have

excellent hand eye coordination.

. Reliable, dependable, dedicated, highly motivated and a

hard-working individual with a great attention to detail

and a positive attitude.

. Posses the ability to maintain a high level of

professionalism and enjoy working with the public and

providing quality customer service.

Work History:

PremierVision Laser Center 04/2014 - 07/2014

Philadelphia, PA Medical Billing

. Collections on unpaid medical bill by insurance Companies.

National Asset Recovery System 03/2013 - 12/2013

Atlanta, GA Collection Manager

. Supervised collectors, collected on delinquent Payday

loans, and Credit Cards.

Community College of Philadelphia 01/2010 - 04/2012

Philadelphia, PA Student Worker /

Work Study

. Setup audiovisual equipment in classrooms. Performed attendance

on faculty members

. Perform clerical duties filing, making copies, and handled

faculty and student complaints.

Alliance One Receivable Mgmt / Collections 02/2007 - 09/2009

Bensalem, PA Take Over /

Collector

. Collected on Home Depot Accounts and Delinquent Credit

Cards.

Accounts Receivable Management 01/2000 - 11/2006

Thorofare, NJ Collection Manager

. Managed 25 collectors. Trained new collectors. Collected on

delinquent Credit Cards, Medical, and Business to Business.

Education:

Canarsie High School Diploma / 1980

Brooklyn, New York Bookkeeping

Community College of Philadelphia A.A Degree / 2012

Philadelphia, PA Liberal Arts

Medgar Evers College A.S. Degree / 2012

Brooklyn, New York Business Administration

Mental Health - First Aid USA

For Adults and Youth Philadelphia, PA

Certificate / 2014-2017

Reference

Dr. Anthony Driggers Director Community College of Philadelphia 215-

496-6004

Mrs. Cathy Collins Admin Asst. at Community College of Philadelphia

215-***-****

Mr. Barry Holmes Collections Manager Philadelphia PA 215-***-****

Mrs. Charlotte Latane Loan Manager Mount Laurel NJ 856-***-****

Mrs. Rick Coley Collection Agent A.R.M. Receivables Thorofare NJ 302-

290-8257

Contact this candidate