Customer Service Manager

R egina Van Voorhis

*** ****** ******, **** **** N.Y. 12566 * 914-***-**** * *********@*****.***

SUM MARY OF QUAL I F ICAT IONS

• M icrosoft Office • QuickBooks

• Customer Service • Accounts Payable and Receivable

• S trong organization and multi-tasking skills • Payroll Processing

• I nventory • Auditing

PROFESSIONAL EXPER IENCE

Accounts Payable & Receivable Coordinator

American Petroleum Equipment & Construction, Walden NY November 2014- Present

• Collect payments due and reconcile accounts through QuickBooks

• Prepare invoices

• Process payments

• Prepare deposits

• Verify customer satisfaction with service work preformed

Office Assistant

March 2014 –

November 2014

Black Bear Fuel, Plumbing, Heating, & A/C, Harris NY

• Processed bills and reconciled customer’s accounts

• Completed and reconciled weekly payroll for all employees

• Made collection calls for outstanding accounts receivables

• Scheduled service calls and managed appointments

• Reconciled all accounts receivables and payable through QuickBooks

Managed multiple incoming telephone lines and routed

calls to the appropriate areas

Bar Manager/ Kitchen Manager /Assistant General M anager

Cheeseburger In Paradise, Middletown, NY February 2007- January

2014

• Communicated with guests, promoted products, ensured guest satisfaction

• Managed daily operations of scheduling, staffing, t raining, purchasing, cost control, maintenance

• Managed staff of 60 to resolve problems without sacrificing customer relations

• Placed and received food, liquor, beer, and restaurant supply orders

• Completed weekly inventories and payroll

• Reconciled weekly/monthly profit and loss reports to maximize store profit

Real Estate Agent

Remo Realty Group, Monroe NY March 2003- March 2009

• Presented purchase offers to residential home sellers for consideration

• Conferred with lenders, attorneys, home inspectors to ensure that terms and conditions of purchase

agreements are met before closing deadlines

• Interviewed clients to determine what types of properties they are seeking for their needs

• Acted as an intermediary in negotiations between buyers and sellers

• Compared properties that have recently sold in order to determine its competitive market price

EDUCAT ION

Bachelors of Arts in Accounting August 2016

Ashford University, San Diego, CA

Associate of Applied Science in Accounting June 2014

Kaplan University, Davenport, IA

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