Sales Customer Service
Resume:
To,
Respected Sir/Madam,
It is with great interest that I am forwarding my resume for your
consideration.
My record of academic achievements and professional career history,
demonstrates attributes that make me a valuable employee. I believe that my
organizational skills will enable me to contribute to your high standards.
My resume is enclosed to provide you with details of my skills and
accomplishments, but I am certain that a personal interview would more
fully reveal my desire and ability to contribute to your organization.
Thank you for your time and consideration, and do not hesitate to contact
me if you have any questions.
I look forward to speaking with you soon.
Swati Desai
SWATI DESAI
P.O.BOX:23467, DUBAI, Email. *******@*******.***
Tel. O4-3582581, Mob: 050-*******
CAREER OBJECTIVE:
I am in search of an environment that's full of challenges and where I can
make use of my communication skills and make a contribution to the sources
and provide quality and result oriented competencies for the overall
benefits to the organisation. My main objective is to prove my potentials
of hard work, reliability, ambitiousness, control honesty and efficiency
and result as the most reliable asset for my workplace.
EDUCATIONAL QUALIFICATIONS:
. Completed schooling, 10th grade from Gulf Indian High School (CBSE),
Dubai in the year 2004.
. Completed Higher Secondary Education, 12thgrade from Gulf Indian High
School (CBSE), Dubai in the year 2006.
. Completed Bachelor of Business Administration (B.B.A.) majoring in
International Business & Marketing from London City College affiliated
to American Heritage University in California, U.S.A.
. Completed MBA in Hr/finance from University of Columbus (American
university) and Banasthali University (Indian University).
. Done computer course in MS OFFICE 2000.
WORK EXPERIENCE:
> Currently working in Dubai Aluminium (DUBAL) as a Switch board
operator / Telecom support.
My job responsibilities were:
. Operating a centralized telephone switchboard system efficiently.
. Attending, making and connecting all internal, external and
international phone calls to the concern individual or department.
. Pass and convey messages as necessary.
. Maintaining an accurate record of the international call
transactions in Excel so as to tally with Etisalat & Du invoices
received monthly.
. Preparing the report for Finance department to ensure that
individuals are charged for any personal international calls made.
. Provide assistance for employees with special billing requests.
. Initiate telephone contact with the appropriate emergency services
in the event of an emergency.
. Providing general information in response to queries from the
customers.
> Worked as a mystery shopper for the service quality department of
RAKBANK.
My job responsibilities were:
. Have to conduct calls to the phone banking department and enquire
about Rakbank products (like credit cards, prepaid cards, different
accounts, auto-loan, personal loan, etc.)
. Have to monitor the call protocol and service standard provided by
the phone banking agent whether they are providing correct product
information or not.
. To check whether the agent is polite and helpful throughout the
conversation.
. To check whether the agent has suggested any add-on sales.
. To check the speed of service provided by the agent.
. To make sure services provided by the agent compliance with the
bank's standards.
. Filling the feedback form based on each agent's performance.
. Preparing monthly reports in excel and submitting it to the service
quality department of the bank.
> Worked in exhibitions for S.Dua and Associates Real Estate Company as
sales person held in crown plaza hotel.
My job responsibilities were:
. Attending the customers and explaining the various properties in
Dehradun, Faridabad and Haridhwar.
. Noting down their contact numbers, address and forwarding the full
details to the manager.
. Distributing the property catalogues with CD.
. Taking in-charge of the stall and reporting day to day work to the
manager.
> Worked in RMC (Research and Marketing Company) as admin assistant.
My job responsibilities were:
. Taking interview of the various people for the chocolate products.
. Filling up the form neatly and correctly.
. Entering the full details in Ms Excel.
. Submitting the report to the team leader.
> Worked in Port Rashid for SNTTA Tours and Travels Company during the
arrival of Queen Mary ship in Dubai.
My job responsibilities were:
. Helping the passengers in filling health form.
. Guiding the directions to the passengers for check-in and luggage
counter.
. Helping old age people by making them sit in wheel chair and taking
them to various counters.
> Worked as a sales promoter for Braun home appliances.
> Worked as a sales promoter for London dairy ice-cream.
> Worked as a sales promoter for V.V & Sons Company.
> Worked as a sales promoter for Gachette France perfumes.
> Worked as a sales promoter for Nivea Company.
> Worked as a sales promoter for Chetna trading.
> Worked as a volunteer in the events.
My job responsibilities for the above all promotions were:
. To give full information about the product to the customers.
. To convince the customers in buying the products.
. To solve customer's queries and doubts.
. To give daily sales report to the manager of the company.
PERSONAL STRENGTHS:
. Hard worker & dedicated.
. Good communication skills.
. Customer Service orientation.
. Listening Skills.
. Team Work Skills.
. Time Management.
. Organization skills.
. Goal oriented.
. Adaptability.
. Prioritizing tasks.
. Multi-tasking.
. Can work under pressure.
PERSONAL DETAILS:
Citizenship : Indian
Date & place of birth : 24th September 1988, India
Languages known : English, Hindi, Gujarati, Arabic (basic)
Marital status : Married
Visa status : Residence Visa
I hereby declare that all the above information is true and correct to the
best of my knowledge.
Swati Desai
References will be presented upon request
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