Customer Service Technician

**** ********* **

Dallas TX *****

Contacts: Mb 214-***-****

Email: *****@*****.***

Objective

To obtain a Telecommunication position with a progressive company where

responsibility, growth, and advancement opportunities are governed by an

individual's abilities and accomplishments.

Experience

8/2/2014/ present

AT&T UVERSE- PREM TECHNICIAN

As a AT&T Technician I work both inside and outside in all types of weather

to install and repair AT&T services. As a techinician I have the

responsibility of making sure that the customer not only can operate there

services but also feel confident enough to preform basic troubleshoot

techniques to help resolve easy issues that may occur with there services.

AREAS OF EXPERTISE: Fiber installations and Fiber maintaince VOIP, FIBER

SPLICING, CAT 5 PUNCHDOWNS, ONT INSTALLATION, FIBER CONNECTORS, CAT 5, CAT

6.

01/2011-04/2013

TIMEWARNER CABLE- CONTRACTOR

As a technician I install and repair RG5, 6, 11 lines going to customer

homes and also to cable tap. Also install and set up wireless routers for

customers that will enable them to have a secure network system, that will

give them the ability to surf the web knowing there network is secure.

AREAS OF EXPERTISE: AV, Testing, Satellite, Telecom, Termination, Network

Installation, Fiber Optic Splicing & Testing, and Cable Infrastructure

(Coaxial, Fiber, Cat 5e).

05/2010-12/20/2010 JUDAH COMMUNICATIONS GROUP

Richardson, TX

Contractor-Installer (ATT, COMCAST, CINGULAR, SBC, AND DIRECT

TV).

Experience with installing voice and data CAT3, CAT5&6 cable, cable

testing, cable termination, color coding, rack mounting, multimode and

single fiber splicing, (DSX-Panel, Wire Scope, Channel Banks, and Fuse

Panel, and Fluke).

Install NIU Units or ATT Local Telephone service, install telephone systems

and disconnect, and ran diagnostics test. Install, configure broadband and

troubleshoot various Customer Premise Equipment (routers, hubs, LAN switch,

bridges and modems).

Install inside wiring and proper terminations such as jacks and cross

connections. Setting up and maintaining networks, Install HS Internet, DSL,

Satellite, T1, Surround Sound, Home Theater Systems, Intercom System and

Alarms.

11/2006- 4/10/2010 DISH-NETWORK /ECHOSTAR

Contractor-Installer (Dish Network, and Direct-TV)

Experience with installing voice and data CAT3, CAT5&6 cable, cable

testing, cable termination, color coding, rack mounting, multimode and

single fiber splicing, (DSX-Panel, Wire Scope, Channel Banks, and Fuse

Panel, and Fluke).

Install inside wiring and proper terminations such as jacks, and cross

connections. Setting up and maintaining networks, Install HS Internet, DSL,

and Satellite.

2003-10/2006 ESI Tech Inc.

PRODUCTION TECHNICIAN 1

Perform assigned task through the use of test

Procedures, Also be efficient in filling out paper work and assure quality

as well as quantity.

Troubleshoot telephones boards such as; IVX 128; 684,482 port cards

S-C-E Class main boards; D12, A12 port cards, programmed compact Flashes

and much more.

WAREHOUSE ASSISTANT:

Detailed oriented in working inside of warehouse.

Receive incoming inventory and supplies against purchase orders.

Handle disposition of all stock requisition, return to stock, inventory

transfer and NCMR forms.

Pull, pack, ship and Final Check of Orders and RA'S for shipment to

resellers.

03/2002-10/ 2002 Arch Tech

Cradler & Tester

Troubleshoot two-way pagers; inspect LCD for cracked or broken parts along

with making sure that all keypads are working properly.

Responsible for reprogrammed two-pagers such as; updated software cleared

out address book and updated software with new programs like BOSS & NEW

PPS.

03/2000 - 02/2002 Bank One

Support Specialist

Customer service rep; took inbound calls from Bank One customers and

Employees; helped them with there bank cards and offered different bank one

card instinctives; keyed disputes into PC system regarding lost or stolen

bankcards as well as setting up new claims for customers.

Education

01/2000 - 05/2001 Remington College Dallas campus

Electronic Engineering Technology (Associate Degree)

1997-1998 East field College

1997/ Graduated Bryan Adams High School

Skills:

Application Operating Systems Protocols Hardware

MS Word MS Dos TCP/IP HP

MS Excel NT 4.0 IPX/SPX Dell

MS PowerPoint Novell NW Link IBM/Compatibles

MS Outlook Windows 95/98 DLC Windows ME Windows XP

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