Customer Service Sales

S Jyothi

Email : *******.**@*****.***

Phone : +91-741*******

> Having 3.4 years of experience in Salesforce Administrator and

Developer

> Created the Validation Rules, Workflow Rules, Approval Process and

automated lead routing, case escalations.

> Work Experience with Apex Data Loader and Import Wizard for Data

migration activities.

> Responsible for creating Reports and Dashboards for Business Analysis.

> Experience in Salesforce CRM, Force.com, Apex Programming,

Visualforce, Triggers, SOQL.

> Designed and developed Apex Triggers for various functional needs in

the application.

> Implemented Security and Sharing rules at object, field and record

level for different users at different levels of organization.

Education Qualifications:

. Bachelor Of Science (B.sc) Computers from A N University, Guntur.

Professional Experience:

> Working as a Software Engineer with Sonata Software Ltd from Oct-11 to

Till Date.

Certification:

> DEV 401, Salesforce Developer Certification

Technical Expertise:

> CRM : Salesforce.com (SFDC).

> SFDC Languages : Apex & Visual force.

> Tools : Force.com, Eclipse IDE & Data Loader.

> Web Technologies : HTML, CSS & Java Scripts.

> Operation System : Windos 98/2000/XP.

Project #3:

Title : Ab-cus

Client : Arabtic

Role : Administrator and Developer

Environment : Force.com IDE, Apex Data Loader, Visual Force, Apex.

Description :

We draw upon a national and international pool of professional

associates, employ modern construction technology and work in a

professional environment supported . This Project Portal delivers immediate

benefits to many customers. We have a uniquely diverse multi-domain

portfolio that covers property development, property management services.

Responsibilities:

Involved in customization of the apps to suit the functional needs of

the organization.

Designed and Implemented the Page layouts and Custom tabs, Record

types to suit the needs of the aplication.

Developed Apex Classes, Controller Classes, Custom Objects and Apex

Triggers for various functional needs in the application.

Developed and configured various Custom Reports and Report Folders for

different user profiles based on the need in the organization.

Created workflows, validation rules, approvals and defined related

tasks, email alerts and field updates.

Involved in querying Salesforce tables using SOQL & SOSL queries using

Force.com Explorer.

> Deployed Apex triggers, classes, Visual Force pages and controllers

for custom functionality.

> Migrating the data into salesforce.

Project # 2

Client : Proxio Life Insurence

Role : Administrator and Developer

Environment : Force.com IDE, Apex Data Loader, Visual Force, Apex.

Description :

Proxio offers a comprehensive array of features and functions in

sales, marketing and service and support automation as well as numerous

custom applications. Proxio helps to manage activities such as marketing

campaigns, sales opportunities, customer service, and technical support.

Proxio includes prebuilt applications for customer relationship management

(CRM) ranging from sales force automation to partner relationship

management, marketing, and customer service.

Responsibilities:

> Designed, developed and deployed Custom objects, Page layouts, Custom

tabs, Components, VisualForce Pages, Validation Rules, workflow rules,

time triggered tasks, email alerts to suit to the needs of the

application.

> Manage the Salesforce.com CRM application.

> Maintain the functional areas of data management, sales forecasting,

contacts, leads, campaigns, opportunities, quotes, dashboard and

reports.

> Build workflows to increase efficiency.

> Mange profiles and roles to ensure best-in-practice data security.

> Build custom reports and dashboards.

Project# 1:

Title : Gartner Solutions Inc

Client : Gartner Solutions Inc

Role : Salesforce.com Developer.

Description:

Gartner Solutions Inc is a web application caters

online training and certification for the management and entrepreneur

skill. This sites has features to take online test, time bound audio/video

study materials. Emails and collaborations with students, trainers and

other peer groups who are registered on this site.

Roles & Responsibilities:

. Created custom objects, tabs, fields, page layouts as per Business

Requirements.

. Defined lookup and master-detail relationships on the objects and created

junction objects to establish connectivity among objects.

. Deployed Apex triggers, classes, Visual Force pages and controllers for

custom functionality.

. Created and Deployed Several Reports Using Salesforce Platform.

. Developed and Deployed Workflows and Approval Processes.

. Implemented partner portal and customer portals.

. Created workflow rules and defined related tasks, time triggered tasks,

email alerts, filed updates to implement business logic.

. Created page layouts to organize fields, custom links, related lists and

other components on record detail & edit pages.

. Imported data by mapping to business objects in CRM system using Apex

data loader and Import/Export wizard.

. Created Reports & Dashboards.

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