I/T Manager Service

WILLIAM VICTOR LYTTLE

C: 905-***-**** H: 613-***-**** *******@*******.*** ca.linkedin.com/in/VictorLyttle/

I/T MANAGER

Dynamic, versatile and reliable Information Technology professional with 20+ years’ experience in all aspects of complex I/T roles in large, fast paced organizations with managerial skills in creating, delivering and supporting multiple, ongoing services and processes. Exceptional technology skills

combined with proven ability to develop budgets and organizational strategies for continued growth, achieve business goals, optimize cost effectiveness, and ensure outstanding service quality. Distinguished for proven leadership and team-building skills with strengths in mentoring and communicating visions, strategies and priorities for timely project completion and resolution of issues. Accomplished expertise and performance in operational, tactical and strategic levels while managing application & system development, large-scale & cross-functional technology projects, IT support operations, desktop/server/mainframe & hardware/software support, data center infrastructure, and help desk organizations. Strong analytical and problem solving skills with a focused, critical and conceptual approach to develop deploy and support environments, provisions and solutions that exceed expectations, ensure high availability and reliability and observe data governance, security and architectural frameworks.

AREAS OF EXPERTISE

Strategic & Tactical Planning ● High Availability, Business Continuity (DR) ● Negotiations ● Decision Making ● Service Delivery ● Help Desk Operations ● Data Centre Operations ● Data Centre Facilities ● Incident Management ● Problem Management ● Change Management ● Networking and Network Operations ● Project Management ● Application Support ● Data Management ● Quality Assurance ● SDLC ● T2/T3 Support ● Staff Leadership & Training

Excellent Verbal and Written Communication ● Customer Service ● Troubleshooting & Problem Solving ● Product Development ● Microsoft Office Suite ● Budgeting & Forecasting ● Mainframe ● Server, Desktop Network Architecture ● IT Governance Security ● Data Storage ● Database& Systems Software Programming Languages● Infrastructure ● Development ● Process Redesign ● Operations & Support

PROFESSIONAL EXPERIENCE

SEARS CANADA, INC., Toronto, ON 08/1987 – 03/2012

Technical Services Manager, Shared Services 2010 – 2012,

● Implemented new and robust Change Control Software and reduced operating costs by 20%

● Directed the control and configuration management of software components during the entire system development life-cycle

● Championed and enacted provisions of effective quality assurance, development methodology and testing practices to ensure quality deliverables and project implementations

Technical Services Manager, Data Resource Management, 2007-2012

● Directed Database and technology architecture of DBMS and Data Warehouse resources (DB2, Oracle, SQL Server,) including configuration, retention, backup and recovery and performance

● Implemented strategies and practices to reduce maintenance contracts and licensing fees by $600K

● Reduced operational costs of licensing provisions by 10% and implemented strategies to ensure service contracts were appropriate and successfully negotiated

● Developed and implemented processes to validate the currency ensuring continued relevance of technology for current and planned business requirements

● Validated and planned DBMS capacity and growth forecasts in collaboration with Portfolio Managers, Architects and vendor partners

Operations Services Manager, I/T Operations 2003-2007,

● Directed the effective and efficient use of all applications & systems, problem resolution, service restoral and Operational Excellence

● Delivered quality and timely enhancements of hardware, mainframe application and infrastructure components

● Distributed web-based, server and mainframe technologies employed by the Business Channels of Catalogue and e-Commerce Sales, Retail Stores, Merchandising and Logistics, Credit Operations and Repair Services

● Developed and introduced practices, procedures and metrics to improve systems availability, stability and recoverability to ensure services meet or exceed established Service Level Agreements

● Championed the development of key performance indicators and Service Level agreements, resulting in a 50% increaseto operational satisfaction.

● Developed and introduced practices, procedures and metrics to strengthen systems availability, stability and recovery, consistently exceeded established Service Level Agreements.

Project Manager, Catalogue Systems, 2000-2003

● Re-engineered systems and technology to reduce Customer Order processby 85%

● Planned and directed multiple projects, collaborating with internal resources and partners, ensuring effective and efficient delivery of applications and resources

● Developed critical enhancements and services in the Catalogue Systems and E-Commerce portfolios

JKL HOME IMPROVEMENTS LTD., Newcastle, ON 03/2012 - Current

Senior Project Manager

● Established, supported and enhanced computer-based design, planning and administration services

● Negotiated, formulated and maintained a cost effective and competitive pricing structure

EDUCATION

● Diploma of Business, Data Processing and Systems Design/Analysis

Loyalist College of Applied Arts and Technology, Belleville, Ontario

PROFESSIONAL DEVELOPMENT

● Project Management, York University, Schulich School of Business

● ITIL Service Management, EXIN

● Behavioral Interviewing and Selection

● Management in Action

● Performance and Counseling

● Applied Quality

● Tools and Methodology

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