Manager Customer Service
Resume:
Eloy Olivarez
McAllen, Texas ****1
*************@*****.***
Qualifications & *Leadership Skills *Team-building Skills
Personal Attributes: *Interpersonal Communication Skills *Type 50 wpm
*Management Skills *Customer Service Experience
*Counseling Skills *Self-Motivated
*Payroll/Bookkeeping Experience *Loyal, Dedicated
*Bilingual – English/Spanish *Positive Attitude
Employment:
Oct.20, 2013 – Dec. 2014 RGV Careers
Director of Financial Aid
*Plan, organize and supervise the Financial Aid department
to administer federal, state, and institutional financial aid funds
and services.
*Perform standard financial aid duties such as needs analysis,
verification, loan processing and satisfactory academic progress
*Supervise personnel in accordance with college policies and
applicable laws. Responsibilities include: interview, hire and train
employees; assign, and direct work; reward and discipline
employees or make such recommendations to the appropriate
manager; address complaints and resolve problems.
*Lead staff meetings, share information as appropriate, promote
the development of ideas for improved service and efficiency,
and encourage teamwork.
*Monitor, approve, and/or revise all financial aid packaging for
all qualified applicants in accordance with federal, state,
institutional, and other policies, and procedures.
*Work with Business Office to ensure accurate and timely exchange
of information and awards between school information systems.
Oversee reconciliation process.
*Counsel and advise students and parents regarding financial needs
and problems, and recommend financial aid opportunities, academic
progress, eligibility and procedures.
*Approve payroll work authorizations for all department staff.
Recommend individuals for hire to School Director, Human
Resources.
Aug. 2009-Oct.2013 Southern Careers Institute
Loan Advisor – July 2012 – May 2013
*Contact delinquent borrowers on an ongoing basis
*Conduct Financial Literacy Training and Exit Counseling
*Maintain campus SSCR/Enrollment Reporting to NSLDS
*Ensure campus compliance to all Default Management related issues
*Assist in obtaining and maintaining low cohort default rates
*Act as liaison between the campus Default Prevention/Financial Aid
department and the Corporate Default Prevention Staff
Student Services Coordinator – February 2010 July 2012
*Monitor student attendance and grades
*Submit retention, transfer, re-entry, and SAP Reports
*Conduct Individual student advisements
*Counsel students
*Supply general information to visitors, students, staff, and faculty
Financial Aid Officer – August 2009 to February 2010
*Package, verify, and review information needed to evaluate and determine
student needs
*Process FAFSA applications
*Assist students with financial aid questions and paperwork
1999 – Present Promotions Plus – Owner
1997.1999 Beall’s Department Stores
*Store Manager, La Plaza Mall, McAllen, TX; Store Manager, Weslaco, TX
*Store Manager, Valle Vista Mall, Harlingen, TX
*Store Assistant Manager, La Plaza Mall, McAllen, TX
1993.1997 H-E-B Food Stores
*Loss Prevention Manager, Service Manager, Assistant Service Manager
Education: Southern Careers Institute – 2008-2009 Honor Graduate, Business Accounting
UTPA/H-E-B Business Program – 1996-1997
Southmost College, Brownsville, TX – 1981-1982
Ranger Junior College, Ranger, TX – 1979-1980
McAllen High School – 1979 Graduate
Computer Skills: Microsoft Office 2010 QuickBooks Corel Draw Internet
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