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Manager Customer Service

Location:
McAllen, TX
Posted:
February 10, 2015

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Resume:

Eloy Olivarez

**** **** ***.

McAllen, Texas ****1

956-***-****

acn8yo@r.postjobfree.com

Qualifications & *Leadership Skills *Team-building Skills

Personal Attributes: *Interpersonal Communication Skills *Type 50 wpm

*Management Skills *Customer Service Experience

*Counseling Skills *Self-Motivated

*Payroll/Bookkeeping Experience *Loyal, Dedicated

*Bilingual – English/Spanish *Positive Attitude

Employment:

Oct.20, 2013 – Dec. 2014 RGV Careers

Director of Financial Aid

*Plan, organize and supervise the Financial Aid department

to administer federal, state, and institutional financial aid funds

and services.

*Perform standard financial aid duties such as needs analysis,

verification, loan processing and satisfactory academic progress

*Supervise personnel in accordance with college policies and

applicable laws. Responsibilities include: interview, hire and train

employees; assign, and direct work; reward and discipline

employees or make such recommendations to the appropriate

manager; address complaints and resolve problems.

*Lead staff meetings, share information as appropriate, promote

the development of ideas for improved service and efficiency,

and encourage teamwork.

*Monitor, approve, and/or revise all financial aid packaging for

all qualified applicants in accordance with federal, state,

institutional, and other policies, and procedures.

*Work with Business Office to ensure accurate and timely exchange

of information and awards between school information systems.

Oversee reconciliation process.

*Counsel and advise students and parents regarding financial needs

and problems, and recommend financial aid opportunities, academic

progress, eligibility and procedures.

*Approve payroll work authorizations for all department staff.

Recommend individuals for hire to School Director, Human

Resources.

Aug. 2009-Oct.2013 Southern Careers Institute

Loan Advisor – July 2012 – May 2013

*Contact delinquent borrowers on an ongoing basis

*Conduct Financial Literacy Training and Exit Counseling

*Maintain campus SSCR/Enrollment Reporting to NSLDS

*Ensure campus compliance to all Default Management related issues

*Assist in obtaining and maintaining low cohort default rates

*Act as liaison between the campus Default Prevention/Financial Aid

department and the Corporate Default Prevention Staff

Student Services Coordinator – February 2010 July 2012

*Monitor student attendance and grades

*Submit retention, transfer, re-entry, and SAP Reports

*Conduct Individual student advisements

*Counsel students

*Supply general information to visitors, students, staff, and faculty

Financial Aid Officer – August 2009 to February 2010

*Package, verify, and review information needed to evaluate and determine

student needs

*Process FAFSA applications

*Assist students with financial aid questions and paperwork

1999 – Present Promotions Plus – Owner

1997.1999 Beall’s Department Stores

*Store Manager, La Plaza Mall, McAllen, TX; Store Manager, Weslaco, TX

*Store Manager, Valle Vista Mall, Harlingen, TX

*Store Assistant Manager, La Plaza Mall, McAllen, TX

1993.1997 H-E-B Food Stores

*Loss Prevention Manager, Service Manager, Assistant Service Manager

Education: Southern Careers Institute – 2008-2009 Honor Graduate, Business Accounting

UTPA/H-E-B Business Program – 1996-1997

Southmost College, Brownsville, TX – 1981-1982

Ranger Junior College, Ranger, TX – 1979-1980

McAllen High School – 1979 Graduate

Computer Skills: Microsoft Office 2010 QuickBooks Corel Draw Internet



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