Customer Service Sales
Resume:
Timothy R. Weintraub
Mentor, Ohio 44060
Phone 440-***-****
*******.*********@*****.***
Objective As a systematic problem-solver and competent decision maker, I
strive to exceed corporate goals. Versatile and diplomatic at
all levels in an organization. I maintain a positive company
image through immediate response to all customer needs.
Employment October 2014 - Present Davenport Financial/ Lien
Servicing LLC.
Tax Lien Specialist
Support the tax lien process via various interactions with home
owners, municipalities and attorney networks
Provide accurate financial information and options in a real
time, fast paced environment
Complete research / data gathering projects while maintaining
exceptional customer service
October 13 - October 2014 Strategic Education
Technologies / College Planning Network
Financial Aid Specialist
College Admissions & Funding Counseling, Strategies, Financial
Aid Planning, deadline and data tracking and advising families
in the way to afford a quality education for their child without
going broke. Worked hands on with clients all over the US to
understand tax processing and college financial aid criteria.
Tested user interface and website for families to enter
financial information.
May 09 - May 14 Ohio Lottery Commission
Cleveland, Oh
Customer Service Representative - Public Inquires
Serves as regional resource person for lottery & charitable
games & provides work direction & technical training to lottery
ticket sales representative & retailers. Resolves problems
associated with games, game procedures on-line & instant
tickets, & administrative forms; implements marketing/sales &
charitable game administrative policies, procedures &
regulations. Resolves general accounting & settlement
procedures & ticket & inventory discrepancies in lottery &
charitable game regulations, game procedures, & marketing
development strategies & trains charitable organizations in
state of Ohio regulations, reporting requirements, procedures, &
policies. Renders special lottery training to sales partners.
Recruits, cold calls; contacts by telephone or personally visits
referrals of prospective new lottery ticket sales retailers;
assists sales retailers with special promotions & sales
contests. Instructs retailers in use of lottery promotional
materials and prepares required paperwork.
May 09 - March 20012
Customer Service Assistant II
Provide assistance, information and process transactions for
internal and external customers in response to inquiries,
request and complaints received in writing or by e-mail,
telephone or in-person on a daily basis. Implemented new
software protocol for new vendor of server software. Promoted to
Lottery Ticket Sales Representative
Sept 07 - April 09 Progressive Insurance Mayfield
Heights, Ohio
Agent
Provided superior sales and service to new and existing
customers for policies and legal information pertaining to state
requirements. Assisted customers with understanding and decision
making based on their individual insurance needs.
Education 2010- Present Cuyahoga Community College
Cleveland, Ohio
Business Marketing and Administration
2007 Hondros College Mentor,
Ohio
Property and Casualty Insurance License
1999 - 2002 Bowling Green State University Bowling Green, Oh
Pre-Law and Business Marketing
Basic courses as well as economics, marketing and Law courses.
Worked on WFAL 1610am On air personality
(10pm - 2am Saturday) Two Semesters
(4am-9am M-W-F) One Semester.
1995-1999 Euclid High School
Euclid, Oh
Took vigorous courses in the following areas: Marketing (2yrs),
Personal and Business Law, Accounting, Personal Computers, and
Introduction to Business. Graduating in June of 1999.
Summary of State of Ohio Notary
qualificati Property and Casualty Insurance license in 25 states
ons Customer Service and Sales (14yrs)
Computer Technology: Use of many business software programs
including Quicken,
Microsoft Office software, Orderpad, Back Office Systems,
Oracle, IAD (Internal Agent Database), Netsuite, Adobe and vast
knowledge of Windows 7 /2000/XP/98/95/NT/3.1 s. (13+ yrs)
Marketing: Education (2yrs) Hands-on (7yrs)
Worked on WFAL in Bowling Green, Ohio (On Air personality)
Notary Public, State of Ohio Commissioned through June 2017
Awards Placed 11th out of 64 teams in the 1998 Ohio D.E.C.A state
received conference in Advertising Campaign.
Placed 1st at 1999 District 10 competition, 4th at State
competition and 9th at National
Alumni Member of Kappa Sigma Fraternity
References furnished upon request.
References
Dale Smith - Key Bank Technical Representative
24436 Effingham; Euclid, Ohio 44117
Domenic Schervish Owner of Perfection Auto LLC.
34012 Mildred Ave Willowick, Ohio 44095
Timothy Ewing Sr. Owner TEJ Enterprises Inc.
2765 South Winds Dr. #64 Mentor on the Lake, Ohio 44060
Laurie Slominski - LPN @ Neighboring Health Center
24432 Effingham Dr; Euclid, Ohio 44117
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