Customer Service Medical

Sharonne M. Richards

*** ******** *****, *********, ** 30016

404-***-****/E-mail: *********@*****.***

OBJECTIVE: Detail oriented administrative professional seeking an opportunity with a promising Healthcare facility.

EDUCATION: April 2007 – Aveda Salon and Spa, Aveda front desk customer service training course

July 2003 - Aurora Health Care, Advanced Patient Care Assistant course

January 2003 – Aurora Healthcare, Nursing Assistant course

SKILLS: Microsoft Word, Microsoft Excel, Outlook, excellent organizational skills, multi-task oriented, outstanding group and interpersonal

communication abilities with exceptional customer service skills.

EXPERIENCE:

Personal Assistant to Administrator- Stephen Gould Company, Duluth, GA November 2014- Present

• Enter daily orders for client/customer material for distribution company into their database

• Complete heavy, detailed filing by numerical order

• Support Administrator with printing, scanning and faxing both orders and invoices

Vehicle Services Administrator- Crawford & Company, Atlanta, GA July 2013- October 2014

• Enter and monitor new claims into Vehicle Services applications that are received via phone, email, web, client applications and fax.

• Provide customer service to clients, insureds, claimants, etc and escalate calls to necessary party for resolution.

• Monitor and resolve transmission errors

• Assist management with reports or provide reports as needed

Case Coordinator- QTC Medical Services- A Lockheed Martin Company, Atlanta, GA February 2008- August 2012

• Monitor exam process from scheduling appointment through to billing process for medical evaluations

• Perform heavy data input and customer service for claimants and physician offices throughout Georgia.

• Actively participated in daily triage of case load, entering cpt codes, detailed notes and assisting other team members

• Accountable for preparation of claimant and provider packets to include tabbed medical records

• Understand and demonstrate a sense of urgency to accomplish a show rate of 85% or better and deliver 66% of quality medical report

cases received within contractual quarter back to the VA

Sales Representative- Bath & Body Works, Athens, GA December 2007- January 2008

• Greet and offer assistance to customers

• Sale, restock and have knowledge of products

• Setup and dismantle store for sale events

Guest Services Representative - Neroli Salon & Spa, Milwaukee, WI January 2007- November 2007

• Provide excellent customer service in a busy call center receiving more than 150 calls per day.

• Coordinate guest appointments and multiple salon services by providing outgoing appointment reminder phone calls of more than 100

guests per day.

• Computed detailed information and data entry input of technicians notes for each guest’s visit, consisting of more than 110 guests per

day.

Window Installer - R & R Home Improvement, Milwaukee, WI September 2006-January 2007

• Set up health regulated containment for lead removal

• Scraped, sealed, and painted encasements for windows containing lead based paint

• Replaced, assembled and insulated windows

Certified Nursing Assistant - Aurora Sinai Medical Center, Milwaukee, WI January 2003-July 2006

• Provided excellent patient care to 12 patients per shift

Sharonne M. Richards

170 Fairview Chase, Covington, GA 30016

404-***-****/E-mail: *********@*****.***

• Effectively managed multiple requests while providing excellent patient care by performing vital sign assessments, foley bladder

catheterizations, wound dressing changes, tracheostomy care, and assist with activities of daily living.

• Accurately documented via computerized charting system patient vital signs and routine cares

• Regularly floated to rehab, orthopedics, intensive care, labor & delivery, general medical and cardiac care units.

Fit Specialist - Stan’s Fit Your Feet, Milwaukee, WI August 1997-January 2003

• Evaluated customers for orthopedic shoe fittings, ensuring comfort and proper fit.

• Obtained more than $1000 average shoe sales by providing excellent customer service.

• Accurately balanced inventory stock consisting of more than 500 pairs of shoes and accessories.

VOLUNTEER WORK

• Bible education missionary work- Guanajuato, Mexico July 2006-August 2006

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