Customer Service, Service Coordination and Operations

RESUME

PRIYANKA CELINE GOMES

***, ***** ******* ****

Dum Dum Cantonment

Kolkata - 700065

Mobile no: 983-***-****,980-***-****

Email id : ***************@*****.**.**

CAREER OBJECTIVES

To work in a challenging environment that is conducive to personal growth.

To utilize my strong inter- personal skills and organization abilities for

the growth of the organization.

STRENGTH/TRAITS & ATTITUDE

. Dynamic Team player-Energetic -Dependable -Adaptable - Hardworking

-Ready to take challenges.

. Good analytical ability.

. Excellent communication skills.

. Excellent persuasive skills.

. Excellent process orientation.

SUMMARY OF QUALIFICATION

. Completed Higher Secondary in 2005

. Completed Secondary in 2003

. Completed a course of Computer in Basic, Microsoft word, Data-entry,

Excel and Microsoft office in 2006.

CAREER HISTORY & EXPERIENCE

Pioneer Property Management Ltd

Worked as a Customer Care Executive (2012-2014)

Key Result Area

. Providing customer service over phone and emails

. Handling inbound calls and providing information

. Inbound process and outbound sales no target

. Achieving monthly goal

. Rotational shift timing

. Updating properties in website portals like Magicbricks,99acres etc

. Delivery best service to the customer

. Consulting with the customer to choose the best property for their own

Just Dial Ltd

Worked As an IRO (2011-2012)

Key Result Area

. Information Retrieval Officer

. Handling Callers providing information

. Inbound process

. Achieving sales as per target is given

. 24X7 shift timing

. Domestic KPO

. Achieving monthly Target like quality, sales,and productivity

Whirlpool of India Ltd

Worked as a Branch Service Coordinator (2008-2010)

Key Result Area

. Handling Escalated complains from Head Office / Branch.

. Looking after the "FOC" Free of cost call's of company and to Audit them,

so that claim's of Service Partner's need to be rejected or not from

Branch.

. Taking care of Part pending call's to get them resolve.

. Handling Bailout / Replacement cases of customer.

. Handling the escalated call's from customer care (Call Centre) and to

resolve them.

Anandrathi Securities Ltd

Worked As a Receptionist & Back Office (2007-2008)

Key Result Area

. Dealing with customer over phone indirectly and directly

. Taking care of customer requirements.

. Computer operating like entry of courier dispatch.

. Responsible for in and out attendance of the staffs.

. Solving queries of the customer.

. Transferring calls to various departments.

Extracurricular activities

. Complete Synthesizer courses.

. Participated for the inter school throw ball match.

Personal Details

Date of Birth : 15th April 1986

Father's Name : Rony Gomes

Language Known : English, Hindi, Bengali

Religion : Roman Catholic

Hobbies : Listening to music, Reading.

Expected CTC : Negotiable

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