Manager Engineer

Lillian A. Gaines, MBA

*** **** ******* ****, ***. 1801, Ridgeland, MS 39157 * 601-***-**** * ***************@*****.***

QUALIFICATIONS SUMMARY

Quality Engineer III with experience and excellent knowledge of improving quality, investigating, analyzing and

correcting problems of supplier parts through collaborative partnerships within the company and supplier to ensure

product quality and functionality of parts. A self-starter with a proven track record in leadership and project

coordination. Customer focused individual with strong interpersonal and organizational skills. Works well in a team

environment or independently. (Member of DELTA MU DELTA International Business Honor Society)

AREAS OF EXPERTISE

Lean Manufacturing/Six Sigma ISO Standards New Model

Cost Controls / Scrap Reduction Team Building & Training QSES Audits

Process Engineering & QA Management R&D for Manufacturability Improve Quality

Plastics Manufacturing Processes Strategic Planning Detail Oriented

TECHNICAL SKILLS AND TRAINING

• Certified in Microsoft Office Suite (MS Project, Excel, Word, PowerPoint, Access)

• Excellent computer, communication, written and interposal skills.

• Excellent orator for MS PowerPoint presentations.

• Excellent ability to work with all levels of internal/external management and staff, suppliers and customers.

EXPERIENCE

Calsonic Kansei North America (CKNA), Canton, MSL - 12/2013 - Present:

Quality Engineer III, Canton, Mississippi: Responsible for investigating and correcting issues with supplier parts

through developing partnerships within Nissan and CK. Lead corrective action using 8D and root cause analysis using

problem solving methods and continuous improvement techniques. Support Exhaust, Underbody, HVAC front/rear,

LCV van and New 2016 Titan models lines. Review trial parts and support launch of various parts. Support production

floor for daily issues, process improvement and schedule cross functional meetings and activities to achieve quality,

safety and production goals. If needed, initiate containment sorting utilizing 3rd party to in-house yard audits with

reviewing documents to create various Pareto charts. Coordinate part campaigns for retrofit/rework of parts. Update

and write control plans, review/update SOS and review PFMEA. Perform functional testing of new model parts

following ANPQP steps. Strong problem skills using methodologies of 8D, 5-WHY, and others.

North American On-Site, Tuscaloosa, AL - 1/2011 – 2013 (Contract positions)

Quality Manager, Southeastern Anodizing Company (Seaco), Clanton, Alabama, 3/2013: Responsible for

managing the 2nd shift team of 22 employees. Trained and supervised quality inspectors to inspect multiple metal

finishing aluminum parts which were anodized. Responsible for implementing TS 16949 compliant quality system,

managing customer and supplier quality concerns; implementing and managing FES and QSE corporate quality

requirements and ISO/TS 16949 representative. Reviewed APQP and involved with AIAG and PPAP reports.

Trouble-shoot issues, liaison between vendor and plant manager and supplier relations with customer service

techniques. Monitored all in-house testing and destruct testing while coordinated all testing. Logged external and

internal defect and analysis. Ability to analyze situations and make decisions. Ability to effectively present information

in one-on-one and small group situations to customers/vendors. Complete detail Production Reports daily, maintain

attendance and submitted weekly time sheets. Write warning letters for attendance. OEM – Nissan, GM, Impala,

Cadillac, Toyota Tundra, and Dodge

Quality Inspector/Engineer, Faurecia Cottondale, Alabama, 1/2011 – 3/2013:Conduct visual and measurement tests

while following FES and QSE corporate quality requirements and ISO/TS 16949 standards; Reject and return

unacceptable materials; Approve finished products by confirming specifications; Return products for re-work;

confirming re-work; Responsible for documenting inspection results by completing reports and logs clearly, accurately

and honestly on required forms; Accomplished goals set forth by Quality Manager, Encouraged improvement of

processes. OEM - Mercedes

Participate in activities to achieve QMS process performance indicator objectives, assist with Customer and Supplier

APQP/PPAP processes and quality concerns and assure quality products, perform Supplier Quality audits, conduct

comprehensive root cause analysis and facilitate resolutions, initiate, control and track quality alerts, corrective action

requests and 8D’s, support and monitor product rejections and apply corrective and preventive actions. Develop,

maintain and interpret variable and attribute SPC charts and create diagrams (ex. cause and effect, scatter, process flow,

Pareto). Evaluate Cp, Cpk, Pp, and Ppk, process capability.

Project Manager Engineer, LAK Consulting, Atlanta, GA and Charlotte, NC- 5/01/2007 – 2011

Coordinated the day to day running of projects by assisting project managers and senior managers. Also involved in the

development, updating and monitoring of business and action plans. Managed 55 inspectors at an Assembly plant

where employees inspected parts. Maintained projects and timesheet.

Manufacturing Engineer - Designed six new product introductions, handling all phases of manufacturing from

concept through production launch. Managed pre-design discovery, 3D modeling, prototype build, mold

construction, quality and test plans, and order fulfillment. Implement and refine manufacturing processes by

applying continuous improvement and lean manufacturing principles to all areas of production.

Webmaster/Executive Administrator, Sugar Creek Charter School, Charlotte 8/2003 to 6/2007

Provided computer support to 65 Teachers, Perform queries on an Access system of students records database,

Developed Training materials using MS PowerPoint, Run daily, weekly, and monthly reports using MS Access.

coordinated the Honor roll assembly quarterly, Coordinated Open House night

Java Tester Manager, VP, BANK OF AMERICA, Charlotte, NC – 07/11/1999 – 03/15/2002

E-commerce application with front in JAVA and back in mainframe. Met with clients via conference call to discuss

requirements gathering, assigned requisition to developer, Coordinated and logged defects in Unit and SIT testing and

meetings, Coordinated UAT testing with end users and defect management meetings.

Project Manager, Alabama Dept. of Environmental Mgt., Montgomery, AL - 06/12/1992 – 9/03/1999

Hired, managed and reviewed a team of 7 Environmental Engineers and Specialists; served as chief coordinator of all

projects; and held weekly status meetings. Reviewed engineering drawings Interfaced with Mayors Taught 60

statewide Lead/Copper Compliance Training Seminars. Re-wrote State and EPA Regulations.

District Engineer to SE Region (10 counties, 87 water systems) inspect operation/maintenance of treatment plants;

Reviewed engineering projects, computer hydraulic analysis concepts

EDUCATION

Master of Business Administration – Project Management Concentration

University of Phoenix, Charlotte, North Carolina (October 16, 2010)

Bachelor of Science Chemistry/Chemical Engineering

Stillman College, Tuscaloosa, Alabama and Tuskegee University, Tuskegee, Alabama

HONORS

Member of University of Phoenix Lambda Sigma Chapter, International Business Honor Society, Delta Mu Delta, Member of PMI

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