Customer Service Manager

*** **** **** ****, ****** Springs, GA ***** • 770-***-**** • ********@*****.***

Nero T. Wise

Professional Experience

Warehouse Clerk

****-**** ** ****** ****** Springs, GA

Prepared daily client orders and prepared shipments

Inventory management

Use of various warehouse equipment such as RF gun, pallet jack and forklift

Help to maintain the organization and the appearance of the warehouse

Additional Temporary Warehouse Work: TYCO, MSC Industrial, Subaru, and DS Waters

Customer Service Clerk (Keyholder)

2011-2012 PAKMAIL Atlanta, GA

Provided excellent customer service for all customers in-person and via telephone

Processing of various shipping orders and tracking of store inventory

Distribution of incoming mail and shipments to monthly mailbox subscribers

Prepared daily financial reports for Management

Store Manager

2001-2007 SUBWAY Sandwiches Atlanta, GA

Manage a staff of 10 employees and scheduling

Ensure Subway standards and guidelines are followed and accurately documented

Receive bi-weekly food shipments and track all inventory

Maintain customer satisfaction and store sales in excess of $1,900/day

Senior Store Clerk

Prepare food shipment orders and scheduling

Food preparation

Maintain customer satisfaction

Front Desk Clerk

1999-2001 Sun Suites Extended Stay Smyrna, GA

Check customers in and out and making sure they have any enjoyable stay at the hotel

Managed daily housekeeping records and update management accordingly

Collected payments daily and performed weekly property audits

Handled all day-to-day issues that arose during the shift and ensured resolution for the customers

Education

1995-1997 Clark Atlanta University Atlanta, GA

B.A. in Business Administration

Completed 2 years of general curriculum

Skills

Experienced manager with proven track record of success

Customer service, reporting and conflict management skills

Warehouse experience including picking, pulling, RF gun use, Pallet Jack use and use of a Forklift

Knowledgeable in shipping and receiving, MS Office, using a POS system, 10-key, data entry and the Internet

Excellent multi-tasking and communication skills including some Spanish speaking abilities

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