General Business Administration

Offer a B.A. in General Business Administration and two years of management

and human resource experience. Looking to leverage experience and education

in order to improve business operations through first-line supervision, and

to increase quality control and profits through the art of auditing and

bookkeeping.

Education

University of St. Thomas, Houston, Texas

May 2013

. Bachelor of Arts in General Business Administration

. Cumulative GPA: 3.578

. Dean's List 2011-2013

. Relevant coursework includes: Management Information Systems,

Corporate Finance, Marketing Research, Human Resource Management, and

Marketing Applications

Lone Star College System, Houston, Texas

May 2011

. Cumulative GPA: 3.77

. President's List 2008-2011

. Relevant coursework includes: Personal Finance, Statistics,

Principles of Accounting I and II

Experience

Zter's Waste Value Management, Inside Sales Representative and Account

Manager June 2014 - October 2014

. Responded to inbound calls requesting quotes for services such as the

rental of temporary roll-off containers, portable toilets, fencing,

and storage containers

. Performed outbound calls to vendors to negotiate pricing and obtain

service agreements that met customers' needs

. Mastered the understanding of the business pricing and proposal model

and sold products at an average 35% profit margin

Cole Pediatric Therapy, Patient Care Coordinator April 2013 - November

2013

. Evaluated client case history and scheduled new client evaluations at

30-day and 6-month intervals

. Completed monthly Medicaid verification processes and updated metric

reports daily for upwards of 150 monthly patients

. Developed a thorough understanding of HIPAA guidelines

. Worked with Office Managers and Director of Rehabilitation to report

patient progress, issues and concerns

. Increased referral numbers, therapy conversion rates, and patient

attendance

Lowe's Home Improvement, Customer Service Associate February 2011 -

May 2013

. Trained new hires to perform the complex functions of their

respective roles

. Pulled, staged, and tendered an average of 30 internet orders per

day

. Managed orders by way of responding to multiline phone calls

. Guided customers through the process of opening various Lowe's

financial services such as Lowe's credit cards, project cards,

business accounts, and accounts receivables

Achievements

Beta Gamma Sigma Membership, Spring 2011

. The international honor society for collegiate schools of Business

Case Competition, 2nd Place February 2011 - May 2013

. Led a Group of 4 students

. Case 1, 2, 3, and 4 PowerPoint Presentations

. Presentations consisted of in depth analysis and ability to

provide recommendations

Case Simulation, 3rd Place February 2011 - May 2013

. Led a Group of 4 students

. Given capital to startup a company, design a computer, sell the

product, and underwent a six round simulation process

Skills

Statistical: Proficient in Photoshop, Kronos, Genesis, Chartlinks,

Chartlinks Analytics, Scheduler, Medisoft, Quickbase, Volusion,

Multiline phones, Order Management, and Data Entry

Technical: Proficient in Microsoft Office Suite including Excel, Access,

Word, Power Point

Language: Fluent in Spanish

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