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Customer Service Manager

Location:
Shanghai, China
Salary:
7000RMB
Posted:
February 09, 2015

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Resume:

个人简历

基本情况

姓 名 印荧 学历 本科 专 业 会计

移动电话 1-381-***-**** 电子邮件:acn8qw@r.postjobfree.com

工作经验

**** * * *-**** 年 8 月 就职于瓦锡兰维修服务 上海 有限公司

行政支持

Shipham 中国办公室的相关财务事宜 包括一些财务报告的制定和现金管理

部门报销检查

采购需求和订购在 SAP 系统中的录入

预订酒店和机票

欧洲培训事宜的安排

部门团队活动安排

签证的安排

系统维护 Lexis Nexis 系统

协同代理公司进行公司资料变更

市场支持

网站翻译和维护

产品手册翻译

市场宣传材料的订购 管理以及发送

展会前准备工作

协同英国同事一起处理展会的搭建工作

展会期间的展位管理

撤展工作

VIP 晚会的准备工作

客户服务

准备和翻译需要的 招标文件

协助英国根据客户要求修改图纸

随时给客户更新生产进程

安排客户去英国工厂进行第三方检验

跟进从合同签订到货物交付的相关事宜 包括需要的运输文件和清关事宜

在质保期内 协助英国给客户提供产品售后服务

陪同英国同事进行供应商考察

教育经历

2006 年 2010 年 南京财经大学

校三等奖学金

素质拓展奖

“优秀学生会干部”优秀荣誉称号

学校学生会宣传部副部长

班级宣传委员

社联公关协会办公室主任

个人特长

具备优秀的英文听说读写能力

拥有会计上岗证书

具备较强的电脑操作能力 如 Word, EXCEL, POWERPOINT 的操作

具备和国外客户流利地进行邮件交流以及其他电子交流方式

YIN YING

P ERSONALIA

Name Ying Yin Diploma Bachelor Major Accounting

Mobile 1-381-***-**** Email: acn8qw@r.postjobfree.com

E XPERIENCE

March 2010 – August 2014 Wartsila China

( Shipham Valves, Sale engineer and Legal department)

Sales Assistant

Admin support

Arrange financial statements for the cost of the Shipham China office,

including daily reports, travel reports, and final annual reports; cash

management

Expense claims check

Enter Po’s (Purchase Orders) and Pr’s (Purchase Request) into the ERP

system (SAP)

Hotel and flights bookings

Europe training arrangements

Team building arrangements

Visa arrangements

Maintaining the user lists for the Lexis Nexis system( a legal software

for Finland as coordinator)

Coordinate with our registration agent to finish the replacement of the

business licenses for some of our companies in China

Marketing

Website translation and maintenance

Brochures translation

Order, manage, deliver the daily marketing promotional materials for

sales teams and ensure the availability

Preparation jobs before exhibitions

Coordinate with UK and local booth builder to finish the booth

construction

management for the booth during the show time

control the booth move-out

VIP dinner preparation

Customer service:

Prepare requested documents for bidding, and translate them

Translation of inquiries from clients

Coordinate with UK colleagues to change drawings according to

clients requirements

Update information for clients about the production process upon

clients’ request

Arrange the whole program of the third party inspection for the clients

to go to UK factory

Coordinate with domestic customers to sort out problems with UK

colleagues, follow up on the contract from goods delivery until clients’

receipt, including the requested shipping documents and custom clearance

Assist UK colleagues to provide after-service during the warranty if

needed

Assisting and accompanying my UK colleagues during the onsite

supplier audits

E DUCATION

2006 – 2010 Nanjing University of Finance & Economics Nanjing

Scholarship grade 3

Outreach Award

Excellent Student Union Officer Award

Vice Director of Publicity Department of Students Union

Class publicity manager

Public relationship manager of Student Association Union

Skills:

Fluent English ability.

Awarded Certificate of Accounting Professional, Issued by ministry of

Finance.

Great PC skill including Word, EXCEL, POWERPOINT

I can fluently correspond in English with foreign clients by means of

email and other electronic means of communication.



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