Quality Assurance Manager

HEATHER DEUTSCH ** Tangle Lane Wantagh, NY ***** (917) 213-

6326

********@*****.***

Education

State University of New York at Albany

Master of Science in Rehabilitation Counseling - December 1992

Certified Rehabilitation Counselor - October 1993

Licensed Mental Health Counselor - December 2005

University of Illinois at Champaign-Urbana

(University of Wales, Swansea 1989 - 1990)

Bachelor of Science in Psychology - May 1991

Dean's List - 4 Semesters

Psi Chi Undergraduate Psychology Association (academic honorary)

Golden Key National Honor Society (academic honorary)

GPA: 4.5/5.0

Experience

Federation of Employment and Guidance Services

Personalized Recovery Oriented Services

5/13-Present Director Copiague, NY

. Provide daily direction for the operation of the program.

. Maintain expected standards, including productivity targets, HIPAA

regulations and Corporate Compliance.

. Develop and coordinate program schedule to meet the current needs of

participants and state regulations.

. Participate in on-going program evaluation and quality assurance

activities.

2/11-5/13 ORS Coordinator Copiague, NY

. Supervised all pre-vocational activities in the program.

. Assisted participants in all aspects of job search, attainment and

retention.

. Facilitated assessments to determine interests, needs and barriers

related to employment and education.

. Provided individual and group counseling to assist individuals to

overcome functional limitations imposed by their mental illness and/or

alternate disability.

4/10-2/11 Director Brooklyn, NY.

. Ensured that the program is in compliance with agency policies and

governmental regulations.

. Developed sources of referral and engaged in outreach.

. Ensured that the program rendered quality service to all participants.

Intensive Psychiatric Rehabilitation Treatment

7/01-4/10 Program Manager Brooklyn, NY

. Directed and supervised the Clinical Treatment Team.

. Ensured full compliance with State, County and Agency regulations

and standards.

. Conducted oral and written evaluations of program staff and

identify and meet training needs.

. Coordinated quality assurance activities and represented agency at

meetings and conferences.

2/00-7/01 Clinical Supervisor Brooklyn, NY

. Provided clinical supervision for case management staff and student

interns.

. Provided counseling services, conducted intakes and facilitated skill

focused groups.

. Conducted reviews to ensure that clients received optimal service and

professional care.

6/99-2/00 Senior Rehabilitation Counselor Brooklyn, NY

. Conducted individual counseling sessions to assist clients in

attainment of goals.

. Developed and led groups to enhance client self-awareness and ensure

ongoing skill development.

. Ensured client progress through ongoing collaboration with

professional and personal supports.

12/97-6/99 Rehabilitation Counselor Brooklyn, NY

. Provided counseling to participants with diagnoses of major mental

illnesses in individual and group settings.

. Performed case management duties and provided supportive services

through client transition to goal environment.

2/93 - 12/97 Rehabilitation Practitioner

Brooklyn, NY

. Provided case management and individual and group counseling to

individuals with psychiatric disabilities.

. Maintained all necessary documentation and coordinated discharge

planning.

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