Customer Service Assistant

Gloricelle Flores

*** ********* **. ***. ***-B Lake Villa, IL .60046 Cel. Phone: 224-308-

6641

Business Administration Professional with over eighteen years of

experience in office systems, billing and customer service. Excellent

computer skills. High capacity to handle administrative situations

effectively. Team work. Minimum supervision required to achieve positive

results. Accustomed to work under pressure. Responsible, organized, with

dynamic and timely initiative. Fluent in Spanish.

PROFESSIONAL EXPERIENCE

Ironwood Industries

Libertyville, IL 2014

Assembly Technician

Operate with four machines of ingection molding.

Table Craft Industries

Gurnee, IL

2014

Assembly Line

Assembling and packaging specialty items.

MedLine Industries

Waukegan, IL 2014

Assembly Line

Assembling and packaging hospital supplies and surgical equipment.

Center for Wound Healing and Hyperbaric Chamber - Oxivida

San German, P.R. 2010-2012

Billing and Collections Specialist

Registering payments and billing patients. Monthly and weekly reports.

Reconciliation, evaluation and archiving invoices. Quotes from patients

and everything related to office work.

Department of Health, Immunology Center

Mayag ez, PR, 2008-2010

Billing and Collections Officer

Monthly reports of billing and cash deposits from patients of different

areas of the hospital. Evaluation and verification of invoices of health

plans. Registration, billing and processing of invoices for health plans.

Collection Assistant.

Health Care Consulting Services, Inc.

Mayaguez, PR, 2006-2008

Billing Coordinator

Creation of reports and documentation required for billing services of

medical plans. Registering, posting and release of invoices. Invoice

adjustments. Billing of private health plans. Filling and control of

Medicare bills.

Promax Computer Services,

Aguadilla, PR, 2001-

2005

Co-owner

Gloricelle Flores

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Sale of computer equipment and repair services. Supervision and general

administration. Sale of accessories, computers and software. Handling and

balancing cash register. Inventory of parts. Payments to suppliers.

Preparation of payroll. Reconciliation of bank accounts. Working with the

legal documentation required for small businesses.

Health Care Consulting Services Inc,

Mayaguez, PR., 1999-2001

Billing and Collection Supervisor

Monitoring and evaluation of office staff. Escrow Assistant. Maintenance

and repair of all terminals located within the institution. Control of

inventory documentation required by regulatory agencies. Processing

invoices. Assistant to the Director of the Billing Department.

AFASS - Hospital Ram n E. Betances,

Mayaguez, PR., 1995-1999

System Coordinator

Maintenance and replacement of the THIS system in all the facilities of the

hospital. Updates to magnetic tapes in the ODT, backups and management of

the daily Batch. Printing and distribution of daily and monthly reports.

Allocation of new codes. Monthly reports of clinics by contract, payment

and different services codes. Requisition of materials and system price

updates.

Mr. Alfredo Zapata, CPA,

Cabo Rojo, PR., 1995

- 1987

Clerk and Assistant

Customer service. Orientation services offered by the office. Conciliation

and balance of bank accounts. Preparation of financial statements.

Preparation of short and quarterly returns. Processing of W-2 income tax

forms. File management. Use of office equipment: fax, telephone,

photocopier and computer.

Dr. Perea Hospital,

Mayaguez,

PR., 1992 - 1995

Office Worker

Responsible for the drafting of letters, forms and memos. Document

archiving. Coordination of hospital activities. Assisting staff with

required documentation.

SEMINARS AND TRAINING

. Seminar: Development of application systems

. Seminar: Medifast, PCACE (electronic billing of Medicare)

. Seminar: Use and information management

. Seminar: Coding ICD-9 and CPT 4

. Seminar: Safety at work

. Training on the HIPAA law in Puerto Rico

Gloricelle Flores

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EDUCATION

BBA Business Administration

Management and Computer Science Minor

Pontifical Catholic University of Puerto Rico

Ponce, P. R.

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