PROFESSIONAL SUMMARY

I have strong classroom training and support background experience in the healthcare arena as an EPIC

Credentialed Trainer/Consultant. I am knowledgeable with Go-Lives and Implementation Projects in

Ambulatory, ClinDoc, OpTime, Anesthesia, Radiant, Orders, Cadence, ADT/Prelude, Beacon & HOD Modules.

EPIC PROJECTS

OhioHealth/Grant Medical, Columbus, OH January 2015 - Present

EPIC GO-LIVE LEAD SUPPORT CONSULTANT

Novant Health, Inc., Winston Salem, NC July 2014 – August 2014

EPIC GO-LIVE SUPPORT CONSULTANT

UNC Health Care, Chapel Hill, NC December 2013 – July 2014

OPTIME/ANESTHESIA CREDENTIALED TRAINER

Alegent Creighton Health, Omaha, NE & Tacoma, WA October 2013 – November

2013

EPIC GO-LIVE LEAD SUPPORT CONSULTANT

Yale New Haven Health Systems, Bridgeport, CT September 2013 – October

2013

EPIC GO-LIVE SUPPORT CONSULTANT

Vidant Health Systems, Greenville, NC July 2013 – September 2013

EPIC GO-LIVE SUPPORT CONSULTANT

Duke University Hospital, Durham, NC March 2013 –June

2013

OPTIME/ANESTHESIA CREDENTIALED TRAINER

Reading Health System, Reading, PA January 2013 – February

2013

EPIC TRAINER/SUPPORT CONSULTANT

Bassett Health Systems, Cooperstown, NY November 2012 - December 2012

EPIC SUPPORT CONSULTANT

Texas Health Systems, Cleburne, TX November 2012 - November 2012

EPIC SUPPORT CONSULTANT

Franciscan Alliance Inc, Michigan City, IN July 2012 – November 2012

JR. ANALYST/SUPPORT CONSULTANT

UCSF Medical Center, San Francisco, CA May 2012 – June 2012

TEAM LEAD/EPIC SUPPORT CONSULTANT

Sycamore/Kettering Medical Center, Dayton, OH April 2012 – May 2012

EPIC SUPPORT CONSULTANT

Cedar Sinai Medical Center, Los Angeles, CA February 2012 – April 2012

EPIC SUPPORT CONSULTANT

2

Encore Team Lead Training, Tucson, AZ January 2012 – February 2012

TRAINER/CONSULTANT, TUCSON MEDICAL CENTER

Community Mercy Health Partners, Springfield, OH October 2011 – December 2011

EPIC SUPPORT CONSULTANT, SPRINGFIELD MEDICAL CENTER

PREVIOUS EMPLOYMENT

University of PA Health Systems, Philadelphia, PA 2010 - 2011

PATIENT SERVICE REPRESENTATIVE/CREDENTIALED TRAINER

• Assist Lead with training Front End Staff on EPIC functionality during go-live.

• Assist the Practice Manager and Providers in maintaining patient/customer focus

• Provide front-desk support including check-in, check-out, scheduling, and any assigned tasks.

Sprint, Philadelphia, PA 2008 - 2009

RETAIL SALES CONSULTANT

• Provide superior Customer Service support to our clients in a retail environment

• Assist Management Team on Training Staff on system

Samson Electrical Supply, So. Plainfield, NJ 2007

OFFICE ASSISTANT

• Assisted Operations Manager and Marketing Department with projects

• Developed and maintained company newsletter and other projects as assigned

Verizon Wireless, Hanover MD 2002 – 2006

ACCOUNT LIAISON – CORPORATE ACCOUNTS

• Subject matter expert on all billing and financial aspects of assigned corporate accounts

• Attended monthly meetings with clients; provided evaluation reports; reviewed contracts and agreements

EDUCATION

Community College of Philadelphia, Philadelphia, PA 2010

CERTIFICATE, PATIENT SERVICES REPRESENTATIVE – DEAN’S LIST

Berkeley College of Business, Woodbridge, NJ 1985

DIPLOMA, COMPUTER APPLICATIONS – DEAN’S LIST

CERTIFICATION

University of Penn Health Systems, Philadelphia, PA 2011

EPIC CREDENTIALED TRAINER, AMBULATORY

Duke University Medical Center, Durham, NC 2013

EPIC CREDENTIALED TRAINER, ANESTHESIA & OPTIME

UNC Health Care, Chapel Hill, NC 2014

EPIC CREDENTIALED TRAINER, ANESTHESIA & OPTIME

SKILLS

3

OpTime, Anesthesia, Radiant, ADT, Stork, HODs, Cadence, Prelude, ClinDoc, CPOE/CPOM, Beacon,

Ambulatory, CareEverywhere, MyChart, IDX, MS Windows Suite

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