Customer Service Project

Harnoor Kaur Kaler

********@*****.***

Apt#*****, 89A Avenue, Surrey

BC, V3V 1B3

778-***-****

Objective

Seeking job in customer service, front desk which helps me to grow

professionally by leveraging my people skills, outgoing skills,

sales/marketing experience and business knowledge and acumen.

Working Experience

. Worked as an FLE (Functional Consultant) in Trident Group in Quality

Management Punjab, India for one year (Jan 2014- Dec 2014)

. Worked as an HR Manager in Tricks Infotech, Mohali, Punjab, India for

six months ( Jul 2013 - Dec 2013)

. Worked on Research projects of Artificial Intelligence and published

three research papers( Jan 2013- June 2013)

. Worked at customer service at HDFC BANK for six months.

. Worked as Project Developer in ASP.Net in SPIC. Chandigarh, India,

for six months (Jul 2010 - Dec 2010)

Summary of Skills and Qualifications

. Project Management skills

> Applied fundamental project management concepts, processes, and tools

to business projects, including MS project software.

> Handled customer enquiries and calls and provided the solution

> Manage all data related to work and submit reports to higher

authorities

. Leadership skills:

> Worked in diverse teams during college and in Trident projects and

assignments as team leader and team member

> Took initiative and demonstrated leadership role by acquiring client

project for team and maintain communication between team, course-

coordinator and client company for project

. Communication skills: Strong written and oral communication skills in

English, Hindi and Punjabi

. Computer Skills: MS Excel, MS Office Suite, MS PowerPoint, internet

research, social media etc.

. Other Soft skills: organizational, time-management, multitasking,

interpersonal and people skills

Education

. Master of Technology (Computer Science) - (Oct 2013),Chandigarh

College of Engineering, Landran, India

. Bachelor of Technology (Computer Science) - (June 2011),Lovely

Professional University, India

References available upon request

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