Reservation officer,Administrative Assistant,Customer Care Associate

Location:

Posted:

February 09, 2015

Felix O. Mensah

*****.********@*****.***

Objective: Seeking a position in administration and client care wherein I can leverage customer rapport

building knowledge and experience within the public or private sector with opportunity for challenges and

career advancement, while acquiring knowledge of new skills.

Summary of Skills:

• Professional and creative associate, recognized as result-oriented and well rounded individual with

solid business and interpersonal skills.

• Computer literate, Microsoft Office products, and Multiline phone systems.

• Accounts receivable, business software, time management, and cooperative team leader/team player.

Housing Works Inc New York, NY 2014/Present

Admin / Executive Assistant

• Process and reconcile monthly rental income for accounting department

• Managing and updating tenant files

• Generate rental ledgers

• Administrative support to V.P. of Housing Operations

The Glen Almond Hotel Johannesburg, SA 2009/2013

Reservation officer/Front Desk

• Managed reservations

• Checked guests into their rooms/suites

• Research and resolve bank credits and payment reversals.

• Arranged payments and credits

• Responded to customer inquiries and complaints

• Processed cancellations

• Reconciled cash and credit card sales

Golden Tulip Accra, Ghana 2003/2008

Assistant Supervisor/Host

• Supervised waiters and waitresses to ensure proper etiquette

• Managed calendar for dining hall

• Organized and coordinated reservations for dining hall

• Facilitated special accommodations

• Maintain and inspect dining facilities

• Scheduled and trained

Education:

Management College of Southern Africa Johannesburg, SA 2012

BA Public Administration

YMCA Business School Accra 2005

Certification