International Customer Service, Vehicular electronic components Sales

Norma A Tavares

**** ******* **, *** *******, IL

312-***-**** ***************@*****.***

Permanent Work Authorization. No Visa Sponsorship Required

PROFESSIONAL SUMMARY

Bilingual (English/Spanish) business professional with 5 years of experience in international customer service,

sales and logistics functions. Seeking a challenging position at organization where I can contribute to the succes

of team projects.

KEY SKILLS

• Excellent record in customer service, sales management and logistics

• Skilled in managing staff work, administrative functions and resolving customer service conflicts

• Proficient in MS Office (Word, Excel, Outlook, PowerPoint), Citrix and Great Plans

• Fluent in English, Native Spanish

PROFESSIONAL EXPERIENCE

Sales Logistics Coordinator March 2014 – Current

SIIX USA Corporation, Elk Grove, Outsourcing

business that export and import vehicular electronic components and materials from

around the world.

• Performed administrative and freight forwarding work to support sales and logistics

• Directed and coordinated activities in vehicular electronic components sales, receiving and shipping

operations, completing financial reports, sales reports, sales and purchase orders using Citrix and Great

Plans.

• Coordinated and followed-up shipments, enabling project to be completed on time

• Elaborated inventory forecasting that integrated sales history and shipment records

• Documented and scheduled cargo export

• Customer service, communicated with Mexican customers headquarters via phone and email

• Negotiated with suppliers to meet customer requirements

Flight Attendant April 2008 – July 2011

Mexicana Airlines, D.F., Mexico

Largest international airline in Mexico, one world alliance member

• Performed services conducive to comfort of airline passengers and the safety procedures during an

emergency and success evacuation of 100 passengers in 2009

• Supervised and managed safety equipment and aircraft according to TSA and FAA

• Trained and managed team of 12 flight attendants

Administrative Assistant May 2007– April 2008

Secretariat of Foreign Affairs SRE, D.F., Mexico

Government department responsible for Mexico's foreign affairs

• Determined eligibility of applicants according to nationality laws and governmental policies. Examined

supporting documents to evaluate the relevance and authenticity.

• Forwarded approved applications to designated official and prepared summaries

• Analyzed and resolved international and national customers’ complaints

Sales Manager

Liverpool SA de CV October 2005 - April 2007

Largest chain of Department Stores I Mexico, Naucalpan Mexico

Directed and Coordinated activities in sales and service, completed expense reports and sales reports

Supervised and directed fifteen sales associates in Home and Kitchen achieving 1st ranked Sales

Department in 2006

Conferred with department heads to plan marketing programs and brand strategies

Volunteer: Administrative Assistant January 2007 – November 2007

Carnicos del Sol, D.F., Mexico

Import and Export Company

• Supervised workers engaged in receiving and shipping and freight forwarding

• Appraised merchandise and accompanying documentation according to import requirements,

• Examined invoices and shipping manifests

• Contacted customs officials to ensure release of incoming freight and resolve customs delays

EDUCATION

BS International Business GPA 3.7 December 2007

Instituto Politecnico Nacional (IPN) Escuela Superior de Comercio y Administracion, D.F., Mexico

Leading Public University

AAS Marketing GPA 4 June 2004

Instituto Politecnico Nacional (IPN) Center of Scientific and Technology Studies, Luis Enrique Erro Soler D.F.,

Mexico

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