Manager Customer Service

F RE DER ICK A. JASPER

202-***-**** Home f ********.*.******@*****.*** 202-***-**** Mobile

**** **** *****, ** – Washington, DC 20002

CREDIT & COLLECTIONS MANAGER

Accounts Receivable Administration Collections

An administrator with extensive years of experience in student accounts, counseling, and business and

enrollment services. Successfully managed both federal and institutional loan programs, and

receivables exceeding $200 M. Best known for having a 97% recovery rate in collections.

Recognized for exceptional work performance and outstanding contributions to the company’s growth

and operational success, while efficiently meeting financial, organizational, and political challenges.

Results-oriented manager with the reputation for no-nonsense attitude that gets the job done.

Unparalleled talent of hiring smart, committed, and loyal team members.

• Reconciliation • Diversity & Inclusion • Accounts Receivable

• Auditing • Counseling • Business Services

• Credit & Small Balances • Policies & Procedures • Customer Service

• Billing & Collections • Call Center • Write-offs

EDUCATION

M.B.A., Business Administration

University of Maryland – University College

B. S., Business Administration

University of Maryland – University College

PROFESSIONAL EXPER I E NCE

Cont ractor

F inancial Services/Strategic Planning

2012 – P resent

• Executing leadership in the development for continuous evaluation of short and long-term

strategic objectives for organizations.

• Directing and overseeing the financial and administration functions of an organization.

• Recommending strategically enhancements to improve financial performances and business

opportunities.

New Jersey I nstitute of Technology, Newark, NJ 2014 –

2014

ASSISTANT BURSAR

M anaged the accounts receivable, Federal and Institutional loans, and tracking and reconciliation of

f unds for approximately 11,000 students.

• Directed and t rained employees in the customer, collections, and cashiering services areas.

• Managed tuition payment plans, implemented collection policies and procedures.

• Served as primary point of contact for contracted vendors and oversaw integration with vendor

systems.

• F rederick A. Jasper P age 2

• Interacted with internal and external auditors, participated in regular audits, and ensured

compliance with all university policies and federal regulations.

• Calculated, reconciled, posted, and authorized daily business t ransactions from disbursements,

refunds, and periodic reports.

• Assisted accountants and Bursar in making modifications to existing accounting practices.

M ed Tech College, Washington, DC 2012 –

2014

BUS I N ESS OFF ICE MA NAGER

Managed the accounts receivable, and tracking and reconciliation of funds for approximately 1,000

students.

• Served as the Campus Financial Officer related to customer and business services, financial

l iteracy, and collection policies and procedures.

• Interacted with internal and external auditors, participated in regular audits, and ensured

compliance with all university policies and federal regulations.

• Calculated, reconciled, posted, authorized daily business transactions from disbursements,

refunds, and periodic reports.

• Provided financial counseling for students and authorized payers regarding payment options

and payment plans.

• Coordinated with Admissions and Academic Affairs in promoting student outreach programs

and services.

• Reviewed and signed enrollment applications and agreements.

C atholic University, Washington, DC 2003 -

2012

ASSISTANT D I R EC TOR, E NRO LL M E N T SERV ICES

Managed the student accounts and loan receivables for approximately 7500 students. Directed

scholarships, grants-in-aid, and Federal Perkins, Nursing, and University Institutional Loan

P rograms.

• Supervised and t rained employees in the student, enrollment, and financial services

departments.

• Oversaw and managed the campus orientations regarding enrollment and financial issues.

• Served as expert presenter at local and national conferences to t rain student account

administrators from across the nation on collections, student account receivables and financial aid

updates.

• Successfully recovered over 97% of accounts receivables.

• Served as primary point of contact for contracted vendors and oversaw integration with vendor

systems.

• Interacted with internal and external auditors, participated in regular audits, and ensured

compliance with all university policies and federal regulations.

PUBL IC SPEAK I NG ENGAGE ME N TS

“Strategic Management in Student Accounts”- Professional Development Group (Conference), 2011

“Collections Metrics”- Professional Development Group (Conference), 2011

“Financial Aid Basics”- Professional Development Group (Conference), 2011

“Payment Plan Options”- Coalition of Higher Education Assistance Organization (COHEAO), 2009

“Collections Basics from A to Z” – Educational Accounts Receivable Management Association

(EARMA), 2008

BUSI NESS & CO M M U N I T Y ACT I V I T I ES

Client Advisory Board – University Accounting Service (UAS)

Chief Diversity & Inclusion Officer, United States Tennis Association (USTA) - Washington Tennis

Association

Local Adult League Coordinator, USTA League Tennis – Washington, DC

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