Scrum Master, Technical Writer, Product Owner, Project Manager
Resume:
Skills
Technical documentation Certified Scrum Product Owner
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User manuals & content editing
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Certified Scrum Master
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QA testing and documentation
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Team Foundation Server 2012
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Requirements gathering and documentation
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JIRA Agile
Microsoft Office Suite and SharePoint o
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Windows and Mac OS environments Confluence
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GatherSpace
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GUI design, storyboarding and wire framing
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Photoshop
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QuickBooks
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Experience
Operations Manager
Kurdi Group, LLC 2012 to Current
Managing the high level operations of a fine casual restaurant. Responsibilities including bookkeeping,
interviewing and managing vendors, organizing marketing efforts, designing social media campaigns
and designing ads for local papers, human resources and overall advisory for the owner and the
company. Supervised and managed two renovation projects with budgets over $50,000. Organized the
implementation of a new chef and total change of the restaurant’s focus to fine casual from a fast
casual style. Implemented a new POS system and helped with training and documentation. Built a
team structure to better handle the growing needs for management of a growing restaurant.
Restaurant is one of the Top 100 in the Tampa Bay area by Trip Advisor ratings.
Technical Writer / SCRUM master
OnAssignment / MenuPad.com January – August 2014
Technical Writer assignment with a new software company through OnAssignment. Company contracted
me to create and write support documentation for new product line. Created a web based knowledge
base and support site with Confluence online. I worked with the iOS and Python development teams
in the early stages of Agile/Scrum methodology implementation. I set up projects, Sprints and
workflows in JIRA for the remote and local teams to use together. This team was working toward XP
programming to allow the two teams to work together.
Business Analyst / Scrum Master / Product Owner
VectorLearning / RedVector 2008 2013
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Business Analyst, Scrum Master and Product Owner in an Agile/SCRUM development environment for SaaS
company. The custom learning management system was in continuous development with requirements and projects
from both internal and external client needs. The team was developing XP Agile methodology. My position required
documentation, instruction and interaction with all levels and departments to collect requirements, break down the
business requirements into software requirements and into a plan for development. This plan was conveyed to the
stakeholders to manage expectations and complete the project within SCRUM organized sprints.
I served as Scrum Master and developed training for the developers on Agile/SCRUM process and helped
implement the process within the team. I also trained new hires to the team on the process and later trained Scrum
Masters for the team to grow and cross train.
I created documentation for software development and technical manuals and training materials for the end users
for all new features developed.
Project Manager / IS Director – Care2Learn.com 2004 2008
My responsibilities included everything computer related for this small and growing company. I performed all end
user level computer support and created an inventory system to track all computer equipment purchased for the
company and the employees. I hired and managed contract developers for projects and maintenance of the
company’s SaaS learning management system. I documented all requirements and changes made by the system
and who made them. I moved the company from a shared hosting environment to their own web server, database
server and email servers prior to their purchase by RedVector in 2008.
Project Manager / Director of Operations ExitNow 2001 2004
Project Manager for web development company. I was the lead project manager for the company’s largest client.
When the founders moved on to other projects, I took over operations and worked with the president to continue
until 2004 when she closed the doors. Responsibilities included server maintenance, accounting and development
project management.
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Shannon L. Quinn
808 N. Franklin Street, Unit 2114, Tampa, FL 33602
Phone: 727-***-**** E Mail: *******.*.*******@*****.***
Education / Certification
Agnes Scott College 1991 1995
Bachelor of Arts in Biology – Studies required research and documentation similar to writing a thesis. I gained
experience in analysis and research that has been applied outside of the field of study.
Certified Product Owner 2010
Certified in Agile methodologies as a Product Owner. This role in the Agile Methodology is similar to that of a
Business Analyst but with the added responsibility of following the product though the development process and
being the liaison between the development team, the QA team and the stakeholders.
Certified SCRUM Master 2009
Certified in Agile methodologies as a SCRUM Master. I attended training and helped implement Agile within our
development team. I also trained the team and created a SCRUM Master Manual that the team would follow when
they were assigned that role during the development process.
Personal
I am an organized and motivated individual. Driven by pride in my work and a strong work ethic, I set the example
for my team. My extensive background in technology has given me the experience and vision needed to see the big
picture as well as the analytical skills needed for all the little details. I love finding solutions to problems both big and
small even when they are outside the box. My goal is always to deliver on time and under budget.
Member of IIBA – International Institute of Business Analysis
Member of Scrum Alliance
Volunteer / Community Service
Florida Suncoast Susan G. Komen – Committee Member – 2005 – 2012
All Children’s Hospital – Web Liason / Committee Member
Habitat for Humanity – Volunteer 2008 2011
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