Customer Service Manager

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Rodney D. Benham MBA, PHR, SHRM-CP

*** **** **** ? Hollandale, MS 38748

918-***-**** ? **********@*****.***

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FOCUS

To acquire a position requiring solid customer service and human resource

skills, employee benefits and compensation knowledge, compensation and

employee benefit program development and administration, leadership and

proactive problem solving skills combined with diplomatic communications,

strategic planning and marketing, resource management and negotiation

capabilities.

BRIEF

. Combining an MBA, 5 +years as Compensation and/or Benefits

Manager/Specialist experience along with 10+ years as a Financial Advisor

and Investment Broker with strategic marketing, business development and

human resource compliance skills and customer service expertise:

- Employee Benefit Administration - Infinium software experience -

Compensation Analysis

- Generalist Skills - Compensation Management - Job Function

Analysis

- Kronos Experience - Consultative Selling - Solution-

oriented Selling

- Contract Negotiation - HRIS experience -

Budgeting/Forecasting

- Wellness program experience - Benefits plan design - HR

law trainer experience

- Compensation design experience - ADP software experience -

HRIS trainer experience

. Specialized expertise earning respect and trust with both internal and

external customers, communicating the organization's vision and

implementing initiatives

. Strategic marketing, business development, solution-oriented and

consultative selling skills essential to developing and presenting

complex information to demanding audiences

. Change management experience required to transform business plans into

operational solutions while maximizing return on assets and return on

investment goals

. Strong alliance building, customer service and vendor relationship

management skills

. MS Office proficiencies (Word, Excel, Access, PowerPoint, Outlook);

specialized applications

EDUCATION

Master of Business Administration, MBA - Northeastern State University,

Muskogee, OK

Bachelor of Science in Business Administration, BSBA - Phillips University,

Enid, OK

Professional in Human Resources, PHR - HR Certification Institute

Certified Professional, SHRM-CP - Society of Human Resource Management

Licensed Massage Technician, LMT- Jenks Community Education, Jenks Oklahoma

Certified

Employee Benefits Specialist (CEBS) Program - Wharton School of the

University of Pennsylvania, International Foundation of Employee Benefits

Plans, Currently in Program working on a Compensation Management Specialist

(CMS) designation.

. Leadership Tahlequah Class VII - Tahlequah Area Chamber of Commerce,

Tahlequah, OK

. MCN Management Leadership 101 Series program, Muscogee (Creek) Nation

Casinos, Tulsa, OK

. Title and Leasing Training Certificate, Petroleum Landman School, LLC,

Oklahoma City, OK

. Leadership Survival Institute, Tulsa Area Chamber of Commerce/Jeff Magee

International, Tulsa, OK

CAREER EXPERIENCE

Cherokee Nation Businesses, Catoosa, OK

September 2013 to January 2015

Benefits Manager

Managed the Employee Health Benefits for the Cherokee Nation Entertainment,

Diversified Businesses and Industries/Manufacturing. This includes over

6500 employees in 25 states and three countries.

Osage Casinos, Tulsa, OK

Jan 2013 to September 2013

Benefits and Employee Wellness Manager

Managed the Employee Benefit and Wellness programs, including FMLA, for

over 1500 employees at all locations.

Ihloff Salon and Spa, Tulsa, OK

June 2012 to Dec 2012

Massage Therapist

River Spirit Casino/Creek Nation Gaming (CNG), Tulsa, OK

Jan 2006 to Apr 2011

Compensation and Benefits Manager/401(k) Plan Administrator (Mar 2010 to

April 2011) Utilized human resource, compensation and employee benefit

administration skills to ensure compliance and performed administrative

functions for over 2000 employees at 9 locations. Compensation and

Benefits Specialist (Oct 2006 to Mar 2010)

Electronic Gaming Floor Supervisor - Jan 2006 to Sept 2006 - Creek Nation

Casino (CNC)

First Financial Center - First National Bank of Muskogee, Muskogee, OK

Apr 1994 to Dec 2005

(Formerly Cannarsa Investments, Inc.)

Financial Advisor and Investment Broker - Obtained Series 7, 6, 62 and 63

licenses and educated clients regarding wealth management programs,

investment, financial planning, retirement planning, college funds, bonds,

mutual funds, stocks and other types of securities.

Northeastern State University - Muskogee, Oklahoma Campus

Spring Semester 2002

Adjunct Professor /Teaching Assistant - Performed classroom management,

prepared lectures, measured students understanding of investment material

and submitted grades. Taught undergraduate Investments class at Muskogee

Campus; classes also broadcast via ITV system broadcast to classes at

Poteau and Tahlequah campuses.

Civic Service and Special Interest

Illinois River BalloonFest Committee Inc., Tahlequah, OK

Jan 2003 to Dec 2006

CEO / Executive Board President- Jan 2005 to Dec 2006 - Served as President

of the Board of Directors for a 501(c)3 Corporation; Served as

Corporation's Chief Executive Officer, Spokesperson and Marketing Director.

. Created and submitted all news releases and advertisements for the annual

BalloonFest which runs over two days in August and draws 30,000 +

visitors, vendors, balloonists and sky watchers from more than six

states; acted as point of contact with media for interviews and

promotions

. Coordinated all promotional events such as the media day, crew training

and live television broadcasts with area schools and businesses

involvement

. Directed the BalloonFest staff, vendors, and over 200 volunteers for the

annual event

Board Member Jan 2003 - Dec 2004

Eagle Scout - Boy Scouts of America - 1983

Professional Organization memberships

Society for Human Resource Management (SHRM)

Tulsa Area Human Resource Association (TAHRA)

Contact this candidate