Customer Service Sales
Resume:
Latrice Washom
Houston, TX 77067
Cellular 832-***-****
*************@*****.***
EMPLOYMENT
Medical Research Consultants
Record Retrieval Specialist, October 2010 - January 2015
Responsible for retrieving medical records for mass litigation attorneys.
Responsible for updating patient demographic information .
Consult with attorney's for updated patient authorizations Provided legal
documents to courts on matters awaiting litigation. Managed document
control, including indexing and summarizing contracts, analyzing responsive
documents, and updating clients' privileged files. Provided litigation
support, drafted pleadings, motions, and correspondence. Conducted legal
research as directed by attorneys, using traditional methods and computer-
based techniques. Processed accounts payable, maintained aging files,
posted daily accounts payable and receivable. Ensured timely follow-up on
delinquent accounts. Audited all accounts payable invoices reviewing for
correct costs and quantities.
Hewitt & Associates, Houston, TX
Health Benefits Specialist, September 2008 - November 2009
Assist multiple clients with health benefits .Assist customer with internet
services for life benefits . Assist team members with client resolutions.
Explained company insurance policies and options to employees and filed
claim and cancellation forms. Answered questions regarding examinations,
eligibility, salaries, benefits, and other pertinent information.
Houston Magnolia Hotels, Houston, TX
Reservationist, June 2008 - August 2008
PC use in microsoft outlook .Make reservations in 4 different cities .
Confirm and cancel reservations via email and fax. Assist customers with
internet service through Expedia, Hotels.Com ect. . Assist team members
with customer resolutions. Transmitted and received messages, using
telephone and telephone switchboard. Answered inquiries pertaining to hotel
services; registration of guests; and shopping, dining, entertainment, and
travel directions. Posted charges, such as room, food, liquor, and
telephone, to ledger, manually and using computer. Kept records of room
availability and guests' accounts, manually and using computer.
North Houston Infiniti, Houston, TX
Cashier, May 2007 - June 2008
Answer and redirect incoming calls . Assist customers in a timely manner
with vehicle maintenance .PC use in microsoft word and excel . Clerical
(file, fax, copy important legal documents). Counted cash; and reconciled
charge sales and cash receipts with total sales to verify accuracy of
transactions. Compiled reports, such as cash receipts, customer-bill
charges, and sales for accounting and management purposes, or supervised
clerical workers preparing reports. Accurately and efficiently operated
cash register and filled orders, keeping waiting time for customers to a
minimum. Audited cash receipts of other cashiers. Provided exceptional
customer service and support.
EDUCATION
Potomac Senior High School
August 2001
Northwest Educational Center
Other
. Microsoft Office User Specialization Certification
SUMMARY
Proficiency in the following operating systems/applications: Windows
98/2000/XP, Microsoft Office to include Word, Excel, PowerPoint, Access,
Publisher and Outlook. Working use of WordPerfect, Lotus, QuickBooks and
Peachtree. Advanced internet and e-mails knowledge.
SUMMARY OF QUALIFICATIONS
. Hard worker that goes beyond what is expected of a top-notch
employee. Ability to represent a company with professionalism and
confidence
. Demonstrated ability to meet the needs of patrons, dependable, hard
working, reliable, and punctual.
. Recognized for long hours, commitment to customers, attention to
detail, professionalism, and follow-up.
. Use clear, concise communication skills in conjunction with
organizational skills to perform daily duties.
. Work well as a team member or independently.
. Met or exceeded all performance goals to date.
. Commended for dedicated work ethic and rewarded by steady promotions
and training in all aspects of work.
. Resourceful, energetic, competent, multi-task and results-oriented.
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