Sales Representative and Customer Service Specialist
Resume:
Franklin H. Gilliland
Ladson SC. 29456
Education: 01/01/1995- 01/01/1997 Independence Community College
Independence, KS
Major Journalism
Minor Accounting
General Studies
GPA 4.0 All Through College (Due to starting a family and
financial needs I was unable to complete my degree but look
to continue in the near future)
Professional Experience: 02/01/2009 – 12/31/2014 Bank of America 7105 Corporate Dr.
Plano TX 75024
02/01/2009-10/01/2009 Originations
Originated Loans from new customer contacts and portfolio
customer leads
Overseeing the process of the loan from cradle to grave
Maintain customer awareness and resolving all customer
concerns during the loan process.
10/01/2009-01/01/2010 ECR – Group or Office of the President
Responsible for the Following:
Taking escalated customer complaint calls
Ensuring timely conflict resolution for our customers
Writing resolution letters to the customer, Litigation,
Congress Personal and Senators.
01/01/2010 to 10/01/2011 Appeals Underwriter
Responsible for the Following:
Underwrite current portfolio loans
Review loan modification declines and overturn when
necessary
Resolve customer complaints
Stay up to date with all IRS guideline changes for home loan
modifications
Franklin H. Gilliland
503 Temple Rd.
Ladson SC. 29456
10/1/2011 – 01/09/2015 DSCR Underwriting
Responsible for the Following:
Underwrite Escalated Portfolio Modifications for FHA, VA,
USDA and Conventional Loans
Maintain a minimum of 4 underwritten files per day
Maintain a high level of quality to ensure timely service for
the customer
Ability to adapt to an ever changing environment
Terminated Employment due to moving to South Carolina
and the bank being unable to transfer me.
03/01/2008- 02/01/2009 and 2011-2013 Schwan’s Home Foods
Lewisville TX
Terminated Employment from Schwan’s following the death
of my wife on November 8th 2013. Due to the trauma and the
need to restructure my life I didn't feel that it was right for
me to take a leave of absents as I didn't know if or when I
would be able to seek employment with Schwan’s Home Food
again. Employee number was 356656.
02/01/2013 – 01/19/2015
Rehired as a Part-Time Route Sales Representative or RSR –
The route that I was assigned to was running an average of
$1000 / Day which I increased to $1500 / Day in Four Months
01/19/2015 – Present
Transferred to South Carolina with the Schwan’s Food
Company and was moved to a full-time RSR position.
Currently I have taken over 9 Route Days that are running
an average of $800 / Day. The routes have already started to
show improvement due to my adding over 20 New Customers
through door to door sales and customer referrals.
o Please note that I do not want my manager, Rob
Meckely, contacted due to the fact that my seeking
other employment will cause me to lose my route
system which will have a huge impact on my finances
if not offered employment following this application.
Franklin H. Gilliland
503 Temple Rd.
Ladson SC. 29456
If offered a position I will need to give Schwan’s a two
o
week notice of termination in order to train a new
driver to take over my routes.
Schwan’s has been a great company to work for and
o
offers its’ customers a great product and its’
employees a great work environment. My decision to
seek other employment is due to my desire to advance
my skill-set and to offer obtain more time with my
family.
Route Sales Representative:
Responsible for the Following
Overseeing the production of the route
Adding of new clients to the route through cold door sales and
referrals
Promote new products
Resolve any customer concerns
01/10/2008- 03/01/2008 Benchmark Mortgage McKinney TX
Account Executive
Responsible for the Following
Originating Loans
Obtaining Self-Sourced Leads
Overseeing the loan conditions and approval of the loans from
application to funding.
02/01/2004 – 01/10/2008 Countrywide Home Loans Richardson TX
Account Executive
Responsible for the Following:
Originating loans
Overseeing conditions
Overseeing approval of loans from the application to the
funding.
Franklin H. Gilliland
503 Temple Rd.
Ladson SC. 29456
Awards for Excellent Service Include
1 Quarter 2007 Top Volume Account Executive 24 Units For
$3,129,115
February 2007 Aces of Aces 9 units for $1,526,150
January 2007 Aces of Aces 9 Units for $1,602,945
2006 Master summits for outstanding over all sales
September 2005 Aces of Aces Top in Sales
May 2004 Aces of Aces Top in Sales
April 2004 Aces of Aces Top in Sales
03/01/1998 - 2/01/2004 Schwan’s Home Food Coffeyville, KS
Depot Manager
Responsible for running 10 route days for the first five
years. Increasing productivity of the routes by 65%. Top
Salesman on my team in year four.
Took over management of the Depot in 2003.
Managed 8 Employees
Production of the branch.
Product Distribution
Overall Customer Service
10/01/1997- 02/01/1998 Quality Motors of Independence, Independence. KS
Sold new and use cars and trucks for six different name brands.
10/01/1996- 10-01-1997 Bank of America Independence KS.
Teller
Loan Officer
Customer Retention
For customer retention I was responsible for
trouble shooting of customer accounts and for
doing fraud intervention and investigation.
References:
Toni Westfall Current Manager for DSCR Underwriting. 469-***-****
Christopher R. Rozdilsky Team Manager for DSCR FHA Underwriting.
Phone 469-***-****
Pat Melin Current DSL in the Lewisville TX Depot 763-***-****
Dana Allen past manager when I first hired on with Schwan’s and hiring
manager for Countrywide Home Loans 469-***-****
Contact this candidate