Management Manager
Resume:
W illiam E. P r ice
***********@*****.*** 2592
H untsman Way
B rownsburg, I N 46112
SUMMARY OF ACCOMPLISHMENTS
Top performing nut r i tion and foodservice professional with 22+ years of experience in food and beverage
management, retail program operations, and project management. Strong knowledge of food and catering
t rends. Demonstrated t ransformational leadership skills (coaching, problem solving, and communication
across and within teams). Specific areas of expertise include relationship centered care, team leadership
and mentoring, employee relations, safety and regulatory compliance, and financial management.
Demonstrated ability to work with all levels of employees and management to exceed goals and
expectations.
PROFESSIONAL EXPERIENCE
I U Health I ndianapolis, I ndiana
May 2007-Present
Manager Nut r t ional Services Riley Hospital for Children
Select Achievements:
• Accountable for strategic planning, program development, labor management, and overall
operational administration for I U Health Nutrit ion and Food Services
• Consistently achieve NRC + Picker scores for overall quality of good and courtesy of staff, about the
90 percentile demonstrating focus on exceptional quality, production, and presentation
th
• Prepare and manage the operating budget while seeking and recommending potential opportunities
for cost and containment, and analyzing variances from budget plan or anticipated t rends. Operating YTD
a t budget and 22% over budget in retail sale and increased patient beds by 40%
• Increased café overall “would recommend” rating from 27% to 53% in the period of 1 year (Retail
Operation)
• Proactively partnered with I U Health Training and Development to bring innovative training to
staff resulting in increased patient satisfaction and employee morale scores
• Launched full service catering program and worked collaboratively with hospital’s marketing
department to increase customer satisfaction and revenues
• Increased staff morale by implementing daily shift kick off meeting, weekly supervisors meetings,
and monthly department meetings using relationship centered care principles
• Int roduced relationship centered care communication board including stop light report and
department stats
• Institutionalized weekly safety and sanitation check list
• Implemented relationship centered care scripting at key t imes with all department staff and facility
caregivers to build patient satisfaction and increase employee retention
S t. Vincent Heart Center - I ndianapolis, I ndiana (Compass Group, formerly Aramark)
August 2009 - Present
Systems Production Supervisor
Select Achievements:
• Increased operations revenue 48% in a 12 month period
• Managed contracted client services
• Institutionalized “8-steps” and “ingredient control” production management systems designed to
control supply costs
• Lead full room service implementation system wide
• Implemented Studor Principles within foodservice department specific strategies included Adopt-
A-Floor, Mean Rounds with Client and Unit Directors
Gamax Corporation, I ndianapolis, I ndiana
July 2005 – May 2007
K i tchen Manager
F ull service pub eateries and catering to a wide variety of clientele.
Bobbie Joe’s Beef & Brew, I ndianapolis, I ndiana
January 1995 – July 2005
Executive Chef
H igh volume, full service restaurant; $1.5 million in annual sales
Select Achievements:
• Top l ine sales focused while maximizing profitability
• Consistently maintained food cost at or below 28.5% budget
• Averaged a l iquor cost of 22% on a 23.5% budget
• Responsible for the selection, development and performance of production staff, optimizing profits
and increasing sales
• Managed all operations during scheduled shifts, including daily decision-making, staff support,
guest interaction, scheduling, product quality and cleanliness
• Provided a safe working environment to reduce the r isk of injury and accidents through continual
repair and maintenance of restaurant,
AWARDS/PUBLICATIONS
Trained under three Olympic Chefs
Prepared meals for vice presidents of the United States, Indiana Governors, and Indianapolis Mayors
E DUCATION
Serve Safe Certified
Sanitation & Nut r i tion, I UPU I
Management, Ivy Tech
Sommer Beef Class, M ichigan State Univeristy
Various Management & Purchasing Classes and Seminars
REFERENCES
Available upon request
Contact this candidate