Customer Service Manager

Randall D. Trout

*** **** **, *** *** 615-***-****

Antioch, TN 37015 **********@*******.***

OBJECTIVE: To offer a wide range of experience, knowledge, and training, providing well -rounded and balanced skills i

n order to excel in a challenging and rewarding career -track position.

SKILLS: Windows 95 to Windows 7, MS Office 97 to 2013 including; Excel, Word, Power Point, Access, and Outl

ook, Lotus 123, V-Basic, Photo-suite, ProComm, Bridge, Novell, Citrix, Unisys, Q-Basic, Cobol, JCL, Tur

bo Pascal, Telnet, FTP, Administrator, Software Tech., IT, Help Desk, Profit Manager software, DCJS and

Jail Officer Certification including; SCBA, CPR, First Aide, fire arms, OC “pepper” spray, etc…

EXPERIENCE:

01/14 – Present PSS Technician, Pilot Team, Asurion, Staffmark, Antioch, TN

GM OnStar 4G LTE Support, Verizon Wireless detractor calls and support, AT&T Wireless enhanced

support with technical issues or questions with mobile devices over the phone or by remote assistance.

06/13 – 11/13 RMS Helpdesk, Dollar General Corporate HR, Insight Global, Goodlettsville, TN

Provide technical assistance to district and store managers on how to process new hire candidates

through the hiring process in the RMS and Express Hiring systems adhering to policy guidelines.

06/07 – 12/12 IP Support Specialist, Comcast, Nashville, TN

Main duties include assisting HSI customers with internet issues. I also help existing customers with

trouble, upgrades, downgrades, billing and other issues. I can also submit orders for new service.

08/06 – 04/07 Dell XPS Tech Support, Spherion, Nashville, TN

Provide existing customers with technical resolutions. XPS hardware and software support.

07/05 – 06/06 Report Analyst, NCO Financial Systems, Virginia Beach, VA

Administrator and troubleshooting for about 100 networked systems, duties also included creating,

maintaining and updating reports in Microsoft Office and other applications including payroll systems.

03/05 – 07/05 Customer Support Team, Coleman & Associates contracted under Verizon Online, Norfolk, VA

Provide outstanding customer service to existing customers in an inbound call center.

11/04 – 03/05 Tech Support/Customer Service, Teletech contracted under Nextel, Hampton Roads, VA

Troubleshoot and reconfigure features or price -plans for current customer phone units.

10/03 – 11/04 Data Analysis and Customer Service Representative, Manpower, Virginia Beach, VA

Dominion Virginia Power, SAIC-AMSEC, Crowder Gulf, Southern Travel and Medical, Norfolk, VA

07/02 – 07/03 Detention Officer, Peumansend Creek Regional Jail, Bowling Green, VA

Supervise, maintain and oversee safety, security and sanitation of inmates during daily activities.

12/00 – 07/02 Customer Relations Representative, Capital One, Fredericksburg, VA

Provide outstanding customer service to a wide range of credit card customers.

1998 – 2000 Information Technology (IT) Liaison, Education Credit Services, Fredericksburg, VA

Administrations and Help Desk duties for Client Service, DOE and Marketing divisions to include:

troubleshooting, relocating, setup, installing, networking, inventory, repair, and upgrading.

1997 – 1998 Assistant Manager, Spencer Gifts, Fredericksburg, VA

Maintain novelty retail store including: customer service, sales, store appearance, displays, inventory

control, payroll, delegation of duties, and employee needs.

EDUCATION:

04/03 – 06/03 Rappahannock Regional Criminal Justice Academy, Fredericksburg, VA

DCJS and Jail Officer Certification, SCBA, CPR, First Aide, fire arms, OC “pepper” spray, etc…

1991 – 1992 DeVRY Institute of Technology, Decatur, GA

Computer Information Systems, MS-DOS, COBOL, JCL, Lotus 123, SQL, V-Basic, LAN etc…

1987 – 1989 Culpeper High School, Culpeper, VA

Computer Programming, I, & II, Marketing I, II, III, DECA, and Science.

REFERENCES: Available upon request

Contact this candidate