Customer Service Quality
Resume:
CHRISTOPHER R. SALYER
Bowling Green, OH 43402
******************@*****.***
Education
M.S., Biological Sciences Dec 2006
Wright State University Dayton, Ohio
B.S., Biological Sciences 2004
Wright State University Dayton, Ohio
Objective:
To obtain a full-time position within the Manufacturing Industry that will
effectively utilize my knowledge of Quality Assurance, Food Safety, 21CFR
Regulations, Quality Control, Microbiology, Chemistry, Laboratory
Supervision and Management, Root Cause Analysis, cGMP's, cGLP's, Quality
Systems, Global Food Safety Standards and HAACP to make a positive
contribution toward meeting organizational goals and objectives.
Career Summary:
Experienced Food Safety and Quality Assurance Management Professional with
over five years of experience in USDA and FDA inspected facilities. Also
proficient at managing conflict, negotiating and setting priorities.
Experienced gained working primarily in the food, pharmaceutical and
consumer goods manufacturing industry. An accurate, hard worker recognized
as a self starter and go to person to solve quality issues. Able to work on
own initiative and as part of a team. Experienced in problem solving, root
cause analysis and collaborative interactions with operations, sales and
customers. Able to assess product performance and assure continuous
improvement. Dedicated to maintaining high quality standards
Professional Experience
Ballreich Bros., Inc. 12/14-01/15
186 Ohio Avenue, Tiffin, OH 44883
QUALITY MANAGER
Duties: Ensures compliance with all quality programs including GMP and
HACCP; manages HACCP program; continuously evaluates quality systems and
submits recommendations; ensures proper staffing of the Quality Department;
facilitates all internal, third and regulatory agency auditing and
inspections; coordinates and manages the pest control program; manages the
allergen control program; maintains Safe Quality Food (SQF) standards and
compliance; communicates and quality issues with other departments as
needed.
Sun Pharmaceuticals 08/13-12/14
705 E. Mulberry Street, Bryan, OH 43506
QUALITYASSURANCE SUPERVISOR
Duties: Acts as a high-level technical resource for interpretation of
policy; reviews/approves technical documents; decision making for the
quality unit as well as the site Quality; oversees activities involved in
the review and release of finished product with a focus on compliance to
company polities and regulatory standards; provides leadership during
regulatory inspections and external audits; approves change controls and
deviation reports; review/approves validation protocols/reports; conducts
cGMP training with staff and ensures staff is current; manages customer
complaints; revises/reviews/approves SOP's, OOS's, CAPA's; performs
internal quality audits
Accomplishments:
Supervised twelve (12) direct reports
Implemented weekly Quality Assurance Departmental meetings
Revamped/redesigned the entire internal audit program to achieve a higher
level of compliance
Developed a quality system of delegating and assigning workload in the
department which resulted in an increase in productivity within the
department
Hirzel Canning Company & Farms 01/11-08/13
411 Lemoyne Road, Toledo, OH 43609
QUALITYASSURANCE SPECIALIST / CORPORATE SQF PRACTITIONER
Duties:Responsible for all Quality Control functions at 3 production
facilities and a company owned farm. Ensures federal, state and local
compliance in regards to food safety and quality. Ensures the proper
application of 21CFR. Maintains QC programs and documentation (kosher
certificates; third party audit certificates, etc). Assists in FDA, USDA,
state and third party audits. Ensures customer specifications are met.
Investigates and responds to customer complaints. Member of the Food Safety
Team. Maintains Nutritional Database and responds to customer requests for
Nutritional Panels. Serves as a Corporate SQF Practitioner overseeing the
successful implementation of SQF level 2 standard for three production
facilities.
Accomplishments:
Achieved SQF Level 2 with a certification with an excellent rating at all
three production facilities two years in a row meeting our largest customer
requirement. Responsible for implementation including gap analysis,
developing and updating company programs, delegating responsibilities to
plant management and verification to assure all SQF requirements are met.
Passed 6 SQF audits with excellent ratings.
Implemented a verification and validation process for allergen change over
procedures.
Restructured all internal specifications programs. Created updated copies
used frequently by QA, Sales and Customer Service Departments.
Resolved food safety and quality issues daily.
Initiated training with Customer Service Department which resulted in
consistent data entry with consumer complaints. This in turn lead to
better data collection and trending which was then reported to Senior
Management.
Managed audits conducted by FDA, USDA, ODA, and customers
Member of the Food Safety Committee and Management Review Committee.
LexaMed 05/10 to 01/11
705 Front St, Toledo, OH
SENIOR MICROBIOLOGIST
Duties:Performs test/product development activities; test/project
development scheduling; document generation (i.e. drafting protocols,
reports, SOPs, etc.); coordinates and performs client sponsored studies
related to the pharmaceutical and medical device industries such as
population verification, AOAC disinfectant efficacy testing, biological
indicator inoculation, bacterial filtration efficiency testing, microbial
identification and more; analysis and interpretation of data; calculation
of results; report review and signing; assures the accuracy and timeliness
of technical reports; works directly with clients; ensures cGMP compliance
with laboratory and laboratory documentation.
Accomplishments:
Drafted SOPs and worksheets and developed test methodology for AOAC Use-
Dilution and Tuberculocidal Activity testing.
Project Manager for Packing Validation client study involving accelerated
and real-time shelf life studies, packing integrity study, seal peel test,
and burst test.
Authored final report for client BI stability study
Executed IQ/OQ protocol for Spectrophotometer
Brown Mackie College 05/10 to 06/10
1700 Fostoria Avenue Findlay, OH
ADJUNCT INSTRUCTOR
Duties: Demonstrated the use of appropriate teaching techniques;
Demonstrated the use of appropriate testing and grading procedures,
including proper maintenance of grade books and any other appropriate
record-keeping requirements; Demonstrated the effective use of oral and
written communication skills and knowledge of current procedures in the
Biology field; Followed approved curriculum standards and course syllabi;
Advised and counseled students and maintained appropriate advisement
records on each student; Attended meetings as required; Observed and
enforced the institution's policies and regulations; Maintained
qualifications for employment as described by accreditation standards;
Followed rules and regulations as described by the Department of Allied
Health and other policies and procedures established by the institution.
Zentis Food Solutions 03/09 to 05/10
2050 N Oak Dr Plymouth, IN
QUALITY ASSURANCE DEPARTMENT LAB SUPERVISOR
Duties: Performed quality control laboratory functions in full compliance
with cGMPs; Supervised the day-to-day activities of eleven analytical
technicians, microbiological technicians and incoming goods technicians;
Conducted appropriate OOS investigations following systematic root cause
analysis approach to identify and implement corrective actions; Managed
laboratory instrumentation to ensure continued compliance to the Quality
Program and cGMPs; Responsible for training and motivation of the
laboratories; Motivated self-starters that can work independently with
minimal supervision; Controlled the laboratory budget; Gave technical
advice to production managers, Demonstrated a team work ethic.
Accomplishments:
Solved major quality assurance problems which temporarily halted production
Redesigned the company's environmental monitoring program
Implemented weekly laboratory meetings to encourage better internal
communications
Produced monthly reports for CEO and Senior Management concerning lab
analysis that will help produce better yields
Supported customers through resolution and corrective action of Quality
issues that reduced customer complaints
Drafted and directed the revision of all departmental Sop's for improved
documentation
Completed FDA certified Better Process Control School training
Used MiniTab/Excel to provide data analysis that resulted in streamlined
product specifications
Familiarized with LIMS and SAP systems
KIK Custom Products 02/07 to
03/09
1919 Superior St. Elkhart, IN
MICROBIOLOGIST
Duties: Performed all required microbiological analysis on raw materials,
bulk batches, and finished products; Performed challenge studies;
Maintained required cultures; Prepared necessary media and reagents;
Maintained records on media and equipment; Worked with outside testing labs
when required; Performed general lab analytical procedures; Performed
environmental sampling and analysis; Trained compounders and warehouse
personnel on proper sampling technique; Trained chemists on micro methods
as needed; Performed all testing in an cGMP compliant manner; and performed
related duties as assigned.
Accomplishments:
Investigated an increased frequency of Pseudomonas detection within the
facility. This included finding the root source and collaboration with
Quality Management and maintenance workers on the proper disinfection of
equipment
Trained a technician in USP and BAM microbiological methods and procedures
for routine testing and organism identification
Assisted in resolving issues of tank cleaning, disinfection, and validation
of those procedures
Learned new lab techniques such as Celsis Rapid Detection
Peak Foods 08/06 to 12/06
1903 W. Main St. Troy, OH
FOOD MICROBIOLOGIST/ QC TECHNICIAN
Duties: Ensured products were produced to meet or exceed consumer
requirements; routinely sampled products to ensure the safety of the
product; conducted analytical tests on incoming raw ingredients as well as
final whipped cream products; performed failure testing; followed GMP's,
HAACP guidelines, and all safety rules explicitly; inspected product;
completed appropriate testing worksheets; communicated with appropriate
personnel; maintained lab and lab equipment; and performed related duties
as assigned.
Accomplishments:
Conducted independent research into the detection capabilities of a
handheld ATP bioluminesce microbial detection system to determine the
appropriate microbial alert and action levels
Gained industry experience
Learned new lab techniques such as viscosity and dry solids testing
Thesis
Salyer, C.R. 2006. Determining the effect of substitutions at Alanine 47
in Synechococcus PCC6301 Ribulose-1,5-bisphosphate carboxylase/oxygenase
(RubisCO).
Publications
Salyer, C., S. Scott and S. Smith. 2009. Determining the effect of
substitutions at Alanine 47 in Synechococcus PCC6301 Ribulose-1,5-
Bisphosphate Carboxylase/Oxygenase (RubisCO). (RubisCO Manuscript in
preparation.
Conference Presentations
April 2006, poster The American Society for Microbiology Ohio Branch
Spring Meeting, Mason, OH. Determining the effect of substitutions at
Alanine 47 in Synechococcus PCC6301 Ribulose-1,5-Bisphosphate
Carboxylase/Oxygenase (RubisCO).
Fall 2006, poster Wright State University Biology Department Poster
Presentation, Dayton, OH. Determining the effect of substitutions at
Alanine 47 in Synechococcus PCC6301 Ribulose-1,5-Bisphosphate
Carboxylase/Oxygenase (RubisCO).
Advanced Training
Completed Blood-borne Pathogens Training-2004
Radiation Safety Training-2004, 2005, 2006
Infectious Waste Training-2006
Lockout/Tag-out Training-2006
FDA Certified Better Process Control School Training-2009
Management Skills for First Time Supervisors-2009
Criticism and Discipline Skills for Managers-2009
Certified Forklift Driver-2010
HACCP Training-2011
Internal Auditor Training-2011
Implementing SQF Systems-2012
Introductions and Basics of SQF/GFSI-2012
SQF Edition 7 Code Update-2012
Funding and Awards
Wright State University Teaching Assistantship, 2005-2006
Teaching Experience
Teaching Assistant, Wright State University, 2005-2006
Adjunct Instructor, Brown Mackie College, 2010-present
Courses Taught [Quarters for each in (x)]
BIO 111: Principles of Biology: Human Biology (Supplemental
Instructor) (1)
BIO 112: Principles of Biology: Cell Biology and Genetics (Lab
Instructor) (1)
BIO 115: Principles of Biological Diversity and Ecology (Lab
Instructor) (2)
BI2215: Biological Chemistry (lecture and lab instructor) (1)
Professional Affiliations
American Society for Microbiology 2005-2007
Association of Official Analytical Chemists 2011-present
Public Service
Science Fair Judge, Chaminade-Julienne Catholic High School-Feb. 2005
References
Available upon request
Contact this candidate