Customer Service Manager
Resume:
Belinda Tidwell
Nolensville, TN *7135
*******@*********.***
Summary of Qualifications
• Accomplished Office Manager with comprehensive knowledge of SAP Manufacturing and
Microsoft Office software.
• Extensive experience with customer service, production scheduling, inventory control,
procurement, accounting principles and handling incoming calls.
• Dedicated and detail-oriented team player with strong work history along with organization,
multi-tasking, time management and problem solving skills.
Work History
1987 2015 Office Manager
Lawter Inc. 637 Waldron Road, LaVergne, TN 37086
Serves the graphic arts, adhesives, specialty coatings, aroma chemicals and the synthetic rubber
industries.
• One person office for manufacturing facility.
• Scheduled daily production and oversaw that the production was done according to production
tickets.
• Completed all SAP transactions to prepare production tickets and closed tickets to move finished
product into inventory and relieved raw materials inventory.
• Administered procurement for both raw materials and indirect supplies for 15+ years. Played a
major role in purchasing and negotiating prices with vendors.
• Managed raw material and finished goods inventory.
• Conducted weekly cycle counts and supervised yearly physical inventory.
• Administered human resources for the local facility.
• Compiled weekly and monthly reports for corporate.
• Directed shipping department and prepared all shipping paperwork.
• Oversaw and administered logistics for the plant site. Negotiated all freight rates for the site.
Logistics consisted of both domestic and export.
• Maintained inventory for two outside warehouses.
• Prepared all shipping paperwork for one of the outside warehouses.
• Coded and entered accounts payable for corporate to run weekly check runs.
• Maintained bill of materials in SAP for products produced at facility.
• Many years of experience with customer service, accounts receivable, accounts payable, general
ledger and payroll.
2011 2014 Sports Supervisor (Part-Time)
Williamson County Parks and Recreations Franklin, TN 37067
• Supervise youth basketball and adult softball games.
• Prepare the score sheets and umpires cards for the games.
• Makes sure the referees and umpires are at the games and for softball make sure they are on the
correct fields.
• At youth basketball games work with the scorekeepers to make sure the scores are correct on the
scoreboard and that the official scorebook is correct.
• Oversees the games while in progress.
• Answer any questions regarding the rules of the games and alert officials to items that they need
to know during the game.
• Perform whatever action is required for an incident or accident such as getting players first aid
supplies that are needed to calling the ambulance if necessary.
• Fill out accident and incident reports when necessary and sending to County office.
• Fill our summary score sheets and fax to County office.
2009 2012 Executive Director (Part-Time)
Nolensville Receation Center Nolensville, TN 37135
• This was a part time job that was done in the evenings and on weekends during the different
youth sports seasons.
• Over all of the concessions for the youth sports.
• Ordered and made sure the concession stand was stocked on the day of the games.
• Hired and supervised the teenagers that were hired to work.
• Negotiated contracts with vendors.
• Helped the different sports directors with other duties that they had that needed to be done.
1986 1987 Secretary to Operations Manager & Staff
D.A.B. Industries 1845 Elm Hill Pike, Nashville, TN 37210
• Processed factory warehouse shippers where they could be billed.
• Compiled weekly and monthly reports.
• Typed statistical reports.
• Ordered office supplies, letterhead and envelopes.
• Typed correspondence and purchase requisitions
• Figured factory warehouse expense reports.
• Assisted the Personnel Manager with correspondence, personnel reports and insurance.
• Answered switchboard when needed.
• Made travel arranagements.
Education
Associate of Science Degree – Secretarial Science
Nashville State Technical Institute – Nashville, TN
High School Diploma – Business education
Glencliff High School – Nashville, TN
Skills
• Proficient with SAP software
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft Publisher
• DOT/IATA Certified
• ADP Time Manager web based software
• Knows accounting procedures
• Electronic calculator by touch
• Type 80 words a minute on keyboard
• UPS software
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