Customer Service Sales

Jamilah Williamson

**** ****** ****** *-**

Riverdale, Georgia 30274

Mobile Number: 404-***-****

*****************@*****.***

Seeking a position as...

customer service

"Proactive Team Member and Problem Solver"

3 years experience as Customer Service Representative. Able to work

independently or as a team, and very self-motivated. My goal is to obtain a

position within the customer service/administrative field where I can

maximize my skills.

AREAS OF EXPERTISE

Quality Customer Service Researching and Problem solving

Prioritizing and Organizational Microsoft Office Word, PowerPoint and

Skills Excel

Highly Detail and Deadline Self-Starter & Performance Orientated

Oriented

PROFESSIONAL STRENGHTS AND ABILITIES

Customer Service Associate

. Administered and responded to the customers' requests via telephone or

letter in a timely and professional manner. Analyzed the customers'

accounts when necessary to determine the most effective pricing for

their needs. Ensured follow through by all departments necessary to

process customers requests.

. Exceeded the requirements for monitoring standards and average call

handle time.

. Answered calls from customers- internal and external, which were unable

to resolve difficult situations. Managed lines per requirements for

Administration to ensure adequate manpower coverage. Compiled and

completed reports accurately in a timely fashion.

. Communicated with Supervisory Personnel and Co-workers to encourage,

stimulate and maintain high quality results.

. High-quality Office efficiency skills.

. Able to display office safety.

. HIPAA compliance.

CAREER HISTORY

Customer Service Agent Grace Homes 05/2010-

08/2010

Customer Service Rep. RYLA

12/2011-06/2012

Sales Associate Kid's Footlocker 02/2012-

09/2012

Customer Service/ Sales Agent MetroPCS

03/2013-08/2013

Customer Service Agent AT&T

08/2013-07/2014

Sales Associate Dillard's

08/2014-12/2014

EDUCATION

Medical Administrative Assistant Certification NHA

09/2011

General Education Diploma Heart of Georgia College

08/2011

Medical Office Support Diploma Turner Job Corps Center

03/201*-**-****

Communications Georgia Perimeter College 06/2013-

06/2016

Contact this candidate