Manager Customer Service

Musette Watson-Lightner

***** *** **, ********, ** 77581 281-***-**** *******.********@*****.***

EDUCATION

University of Phoenix BS in Business Management

University of Phoenix Human Relations

Experience

9/2011 – 9/present HomeInstead Senior Care Houston, TX

Administrative Assistant

Primary phone coverage (first to answer all incoming calls)

Prepare and mail all US/UPS/Fed Ex packages.

Sort and distribute incoming mail

Oversee all aspects of publication orders including inventory and maintenance of inventory

Oversee all administrative aspects of seminars including registrations, confirmations, certificates,

badges & evaluations, preparation and mailing of materials to seminar sight

Assist Office Manager in the processing of Annual Conference registrations, preparation of

packets, badges and delegate materials

Filing of materials in general files area

Assist with bookkeeping/accounting functions as appropriate

Assist staff in creating a system for responding to telephone and written requests for

warehousing industry information

Assist Office Manager in developing and instituting methods for quality control and accuracy in

membership, conference, and other databases

Inventory and track offsite storage

Be familiar with functions of Office Manager so as to enable him/her to assume the duties of the

Office Manager in his/her absence.

May be called upon to assist with special projects and assume responsibility for the development,

administration, and promotion of specific projects, as required

Perform other duties as assigned

2/2000-6/2011 QEK Global Solutions Orion Township, MI

Title and Plating Coordinator

Responsible for obtaining titles and distributing license plates for Chrysler LLC company

vehicles

Served as the liaison between the state of Michigan and other participating states solving issues

pertaining to vehicle titles

Deal with queries from the public and customers

Prepare letters and documents

Schedule appointments

Receive and sort mail

General administrative and clerical support

Provide high quality professional service to the clients in order to fulfill the client’s needs

effectively

Handled approximately 50+ calls per day

Assisted in the training of new staff ensuring knowledge of staff movements in and out of the

organization

Invoice clients and vendors while managing accounts payable and accounts receivable

6/1998-1/2000 National City Bank Pontiac, MI

Bank Teller

Sold a variety of banking products within the branch

Responsible for handling and reconciling cash in the vault

Utilized customer service skills daily

Performing accurate transactions

Accepting deposits, loan payments, verifying cash and endorsements

Cashing checks within limits and obtaining further authorization when necessary

Issuing money orders, cashier’s checks, and redeeming savings bonds

Prepare individual daily balance of teller cash transactions

Follow all operating procedures as outlined in Branch Operations Manual (BOM)

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