Technical Support Active Directory
Resume:
Hernan F. Cortez ***** **nd Terrace N., Seminole, Florida, 33776 Cellular: 727-***-**** ********@*****.***
Hernan F. Cortez
nd
***** ** ******* *, ********, Florida, 33776
Cellular: 727-***-****
Email: ********@*****.***
Consultant / Sr. Project Engineer with over 20 years of Infrastructure and Network Management /
Mobility experience. Areas of expertise include:
Skill Set To Offer
• Experience setting up Active Directory Services (MS Windows Server technologies) Single Forest, Single Domain,
Organizational Units for Departments, Active Directory domain administration and Group Policy management.
• Experience implementing Mobility Solutions (Client USB cell adapters SW340U, SW313U) using GSM Custom
APN technologies with Wireless VPN Solutions (Netmotion Mobility) for back-end Database Access.
• Experience setting up, managing, supporting Web servers (IIS, Apache, NGINX).
• Experience setting up Email services for the Enterprise using Exchange Server 2003/07/10, Novell GroupWise v6.5
SP1, Configuring Red Hat Enterprise Linux SendMail to deliver SNMP Trap Alerts through Exchange SMTP
relay services.
• Experience performing server, router hardware, appliance SNMP monitoring (for trending and Performance
Analysis) for High Availability (HA) service using SolarWinds – Orion, AT&T Labs ARMT (NetGate Firewalls
monitoring). NAGIOS – agent-less monitoring.
• Experience setting up DNS, DHCP, Proxy (Blue Coat) servers for the Enterprise.
• Proven ability to implement WAN hardware components, manage networks in large scale heterogeneous ( Windows,
MacOS X, Linux, UNIX) settings, within large enterprise 7/24 Mission Critical environments.
• Extensive hands-on system and network administration experience with the following hardware technologies:
Microsoft Windows servers NT/2003/08R2 on Dell PowerEdge, Blade Technology, and Proliant 3000) server
hardware, custom configuration solutions for workstations (Dell Optiplex series), notebooks (Dell, Panasonic
rugged and semi-rugged notebooks), Cisco ASA 5000 Series, Cisco Routers, Cisco 3030 Concentrators.
• Experience with TCP/IP Networking, Disaster Recovery, Windows Load-Balancing, Clustering; smartphones (iOS,
Windows Mobile, Android). Strong knowledge of wireless networks (cellular: GSM, CDMA, 802.11a/b/g/n).
• Experience setting up Web / application Servers (Portals) on IIS 7 and IIS 8, BEA Weblogic, Apache, JBoss.
• Experience setting up Fax Services for the Enterprise using FacSys server (with Brooktrout fax board).
• Extensive experience with Active Directory, MS Exchange, MS Project, Windows scripting language, Server
2003/2008 and Powershell scripting. Also using Python and PHP scripting for automation tasks.
• Ability to troubleshoot Microsoft networking and server issues using appropriate monitoring and diagnostic tools
(WireShark) on multiplatform. network configurations, services, routing and related protocols, and LAN/WAN
troubleshooting /support.
• Skilled at virtualization using VMWare ESXi (VSPhere) Clusters and Parallels (Mac OS X).
• Experience with Enterprise backup applications using Symantec Veritas NetBackup, Acronis (Single unit Backup /
Cloning), Novell ZenWorks Software Imaging for mass image deployments.
• Experience with network (NIC) load balancing and fault tolerance services as well as software load balancing
(Netmotion Wireless VPN solution, Citrix Farms).
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Hernan F. Cortez 14240 82nd Terrace N., Seminole, Florida, 33776 Cellular: 727-***-**** ********@*****.***
• Experience with intrusion detection and prevention systems (Host and Wireless based), OS hardening, Symantec End
Point Protection Antivirus.
• Experience with network / server configurations for mobile /wireless networks using AT&T custom APNs, Verizon
Wireless Private SubNet services. Experience in implementing secure measures within hosting architectures (e.g.
firewalls, IDS, VPNs, OS hardening, Anti-Virus, and Vulnerability).
• Detailed oriented with strong problem-solving, work ethic, communication, interpersonal and teamwork skills.
• Goal-driven performer who has directed organizational assessment and capacity-building plans to achieve improved
performance benchmarks in quality service delivery while collaborating with cross-functional staff teams, senior
managers, board members, community representatives, and consultants.
• Solutions-oriented IT Professional with proven success architecting, designing, implementing and integrating
cost-effective, high performance technical solutions to meet challenging business needs.
• Solid knowledge of LAN/WAN network administration and support under Active Directory Services, Novell Netware
eDirectory, Linux, AIX, and SCO UNIX environments.
• Solid knowledge of the following:
1. over 10 years of experience with Server OS technologies (Windows Server/2003/08R2, Linux, SCO
UNIX) using Dell PowerEdge, Blade Technology, and Proliant 3000 server hardware.
2. over 10 years of experience with remote communications (Windows Terminal Services, Citrix
Winframe / Mataframe farms / Presentation Server).
3. over 10 years of experience with Relational Database Systems (Oracle, MS SQL, MySQL, Informix,
DB2).
4. over 8 years of experience with E-mail Systems (Windows Exchange server, Novell GroupWise).
5. over 7 years of experience with Collaboration software (BlackBerry Enterprise Server, NotifyLink) to
sync email, calendar items, contacts and tasks with email servers.
6. over 8 years of experience with smartphone technologies (Windows Mobile, Android, and iOS).
7. over 5 years of experience with smartphone technologies used as front-end user interfaces to access
real-time data.
8. over 10 years of experience with wireless technologies using Wireless Providers custom APN
configurations for mobile / wireless network connectivity (using– AT&T's GSM, Verizon's CDMA –
802.11X).
9. over 8 years of experience with virtualization (VMWare ESXi/ESX, Parallels).
10. over 8 years of experience with Mac OSX networking and virtualization.
11. Knowledge of ITIL processes including Incident, Problem, and Change and Service Request
management.
12. Bilingual – Spanish fluent
PROFESSIONAL EXPERIENCE
April 2011 – Present
Consultant, AT&T Labs, Inc., Tampa, Florida
Remote Access Services implementation and Management with cellular (Mobility) and Persistence, Custom APNs,
WiFi, broadband technologies, VPNs (IPSec and SSL), Embedded cellular device configuration (Gobi 3K MC7700
Chipset), Wireless VPNs (Netmotion client configuration with Policy Management), Access Control Lists (ACL),
Firewalls, Fencing, Network Awareness, Managed IP Traffic; route maps, route redistribution, route summarization
and ACL’s. Secure ID configurations. Custom APNs configuration, IPv6, Windows 8, Windows 7, Windows Vista,
Windows XP, VMWare ESXi configurations, MacOS X (10.6.8,10.7, 10.8.3, 10.9), AIX, Linux, Smartphone
technologies tethering (iOS, Android 3.0, Windows Mobile, RIM). VMWare ESXi layer configuration, Server
Technologies: IBM 3650 M4, 3550M3 – Integrated Management Module configurations, Dell PowerEdge R910 –
iDRAC6 (Integrated Dell Remote Access Controller for Enterprise). Understanding of Agile practices such as test
driven development and continuous integration. Software development C++, Objective C, Python, PHP. Configure
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Hernan F. Cortez 14240 82nd Terrace N., Seminole, Florida, 33776 Cellular: 727-***-**** ********@*****.***
Sendmail (RHELv6.3) and Exchange SMTP Relay servers to send SNMP trap alerts. Configured RHELv6.3 servers
and integrated to AT&T Labs network for NetGate devices SNMP monitoring.
August 2010 – April 2011
Network Consultant, Inti Tech Solutions, Seminole, Florida
Remote Access Services implementation with cellular (Mobility), WiFi (Ruckus Wireless), broadband technologies,
VPNs, Wireless VPNs, Firewalls, Fencing (Custom APNs), IPv6, Windows 7, Windows Vista, Windows XP, VmWare
configurations, MacOS X, AIX with Smartphone technologies tethering (iOS, Android, Windows Mobile, RIM).
Active Directory Services, Virtualization using VMWare ESXi, Citrix Metaframe Farms, Exchange Server,
BlackBerry Enterprise Server. Wireless VPN solutions. SAN solutions. Web Hosting solutions, Data Warehouses
(Netmotion Mobility) support.
Performed wireless Network design, installation, configuration and support using Ruckus Wireless router
configuration, Ultra High Performance WLAN configuration, Mesh networks, Remote Access services, Exchange
Email Enterprise installation configuration and support, Mobile / Smartphone Device access to enterprise, Enterprise
Security, Virtual Layer (VMWare ESXi)configuration and support, Fencing, Network Awareness, Firewalls, Scripting
(Perl, Python, PHP), Desktop Imaging (XP, Win7, Win8), Software Development, Web server support, iDRAC
Management configuration, Server configuration (AIX, Linux, Windows 03/08, IPSec tunneling, SSL. Performed
ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory,
and disk partitions as required. Apply OS patches and upgrades on a regular basis and upgrade administrative tools
and utilities. Configure / add new services as necessary.
December 1999 – August 2010
Senior Network Engineer (Wireless Services), City of Tampa, T&I Department, Tampa, Florida
Essential Functions
• Provided high-level user (3rd level) support via a variety of methods and provided technical expertise to users by
verbal and /or written means.
• Diagnosed and troubleshoot system and application issues, including network hardware, network connectivity, and
system logs and alerts, as appropriate.
• Installed, configured, and maintained network hardware and connectivity, including network servers, routers,
switches, wireless access points, and firewalls, as appropriate.
• Researched/resolved hardware and software problems with vendors
• Planned and coordinated network growth
• Provide on-call support for server and network systems.
Projects
• Managed and coordinated wireless project development tasks with senior management and field staffs for successful
wireless system deployments.
• Built - Performed the installation, configuration, deployment (and provide technical support 24X7X365) of Tampa’s
Public Safety wireless (mobile) environment AT&T's GPRS (General Packet Radio System) and Verizon Wireless
CDMA (Code-Division Multiple Access) using Panasonic CF-48/CF-71 notebooks (PCMCIA devices - Sierra
Wireless 881 and 860, Sony Ericsson EDGE GC82 configurations ) running Windows XP/2000/98. Also installed,
configured and currently manage the middle-tier communications layer (Windows 2003/2008 servers) that interface
with back-end database systems (Informix UNIX SCO/AIX, mainframe DB2 and OS400 systems) for real-time
access to police and fire data (records, dispatch and mugshots).
• Built - Performed the installation, configuration (and provided technical support) Collaboration software (NotifyLink,
BlackBerry Enterprise server) to wirelessly synchronize real-time E-mail and PIM data (calendar items, contacts,
tasks) using Windows Mobile, Palm, and BlackBerry smartphone devices. Managed SMTP interfaces and system
configurations. Maintained MS SQL 2000 state data connection information.
• Built - Performed the installation, configuration (and provided technical support) of application environments that
utilized smartphones as the front-end user interface to back-end systems for real-time data access. Managed SMTP
interfaces and system configurations.
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Hernan F. Cortez 14240 82nd Terrace N., Seminole, Florida, 33776 Cellular: 727-***-**** ********@*****.***
• Built - Performed the installation, configuration (and provided technical support) of Windows application servers
virtualization using VMWare ESXi.
• Built - Performed the installation, configuration (and provided technical support) of Apple iMac network for the City
of Tampa Major’s Public Relations office. Installed and configured its integration to City of Tampa’s Novell
Directory Services (NDS) and e-Directory using Parallels virtual desktops.
• Built - Performed the installation, configuration (and provided technical support) for all custom-configured laptops
(Panasonic cf-19, cf-48, cf-51, and cf-52) for the City of Tampa Police cars (fleet of 1500 cars) and respective
imaging using Novell ZenWorks and image deployment.
• Built - Performed the installation, configuration (and provided technical support) of Tampa’s Personnel and Payroll
PeopleSoft 8 systems (PeopleTools 8.40). Configured and support LDAP (Lightweight Directory Access Protocol) for
client authentication with NDS (Novell Directory Services) and ADS (Windows Active Directory Service).
Configured and support the Application server (Tuxedo) and Web environments (BEA Weblogic 5.1).
• Built - Performed the installation, configuration, deployment (and provided technical support) of City of Tampa
Water, Code Enforcement, Construction Services, and Traffic departments’ wireless environment using Citrix
Metaframe XPe Farms (thin-client) running on Windows 2003 Server) and clients using notebooks running Windows
XP using CDMA and GPRS (integrating with wireless VPN Netmotion).
• Built - Performed the installation, configuration, deployment (and provided technical support) of Tampa’s wireless
VPN solution Netmotion Mobility servers and Data Warehouses (SunOS) to provide resilient and secure connectivity
to mobile devices. Installed and maintained, backed up SunOS data warehouses with user state data information.
• Built - Performed the installation, configuration (and provided technical support) of Tampa Police paging system
using Emergin and integration to smartphones. Managed SMTP interfaces and system configurations.
• Built - Performed the installation, configuration (and provided technical support) of Tampa Fire Rescue’s Zoll
application server and ambulance client access. Integration of smartphone (GSM Provisioned with Wireless VPN
client) and defibrillator using Bluetooth for patient data transfer to hospitals.
• Built - Performed the installation, configuration, deployment (and provided technical support) of Citrix Metaframe
Farms for remote application access for city departments (via NFuse).
• Built - Performed the installation, configuration (and provided technical support) of Windows 2003 Active Directory,
DNS, and DHCP services for the City of Tampa.
• Built - Performed the management of Tampa’s Storage Area Network (STORAGETEK), fabric configuration and
management via SANtricity, configuration of Host Bus Adapters for SAN participating servers.
• Built - Performed the installation, configuration, deployment, upgrades (and provided technical support) of City of
Tampa’s Windows server environment (Windows 2003/2000/NT).
• Built - Performed the installation, configuration, deployment (and provided technical support) of City of Tampa’s
application database environments (Informix, MS SQL 2000 servers).
• Built - Performed the installation, configuration, deployment (and provided technical support) of City of Tampa’s
dial-up services using Windows 2000/08 Terminal Services for remote technical support. Configured sessions to
access host systems (mainframe, AS-400, Linux, UNIX) via VPN (Cisco) and dial-up (Equinox hardware) using
Group Policies.
• In charge of the preparation of COOP (Continuity of Operation Planning) process for the City of Tampa Information
Technology infrastructure.
• Provided third level technical support for maintaining all Windows Servers and related technologies.
• Provided technical, administrative and configuration support for Windows Servers.
• Coordinated in strategic engineering planning sessions and assured systems high availability and data protection.
• Corresponded about system maintenance requirements and risk evaluation to end-users, management and operation
staff.
• Handled technology budget planning.
• Managed systems and application support documentation.
• Managed hardware infrastructure, the Windows OS and the application layer.
• Handled consistent server environment for application deployment and support tools used to manage these
environments.
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Hernan F. Cortez 14240 82nd Terrace N., Seminole, Florida, 33776 Cellular: 727-***-**** ********@*****.***
• Executed technical support and troubleshooting as well as active directory based administration.
• Imparted off hours support and managed system documentation.
• Managed web application hosting platforms for companies hosting websites and servers.
• Provided server infrastructure production support, build or deploy services and on-call support.
• Performed activities related to systems implementation, upgrades, and installation of applications.
• Installed, configured, maintained, and upgraded Microsoft Windows server operating systems and applications.
April 1991 – December 1999
Manager, Information Systems and Automation division, Fort Worth / Tarrant County Health Departments, Fort
Worth, Texas
• Directed and managed up to 12 professional, technical, support staff, and an operating budget of up to $1 million.
• Developed the Information Systems Strategic Plan for the Fort Worth/ Tarrant County Health Departments.
• Built - Performed the installation, configuration, and technical support of a 10BaseT (cat. 5) Windows NT 4.0
network (one Primary Domain Controller and three Backup Domain Controllers) and its integration to a Wide Area
Network (WAN).
• Built - Performed the installation, configuration, and administration of Exchange 4.0 servers for the departments’ e-
mail services.
• Built - Performed the installation, configuration, and technical support of DHCP and WINS servers for TCP/IP
services.
• Built - Designed the integration, performed the installation and configuration of an Ethernet Wide Area Network
using Novell Netware v.3.12, Bay Networks Hub/Routers, CRAY CSU/DSUs, on a Frame Relay 56 Kbps line for the
Tuberculosis division of the Fort Worth/Tarrant County Health Departments.
• Built - Designed, performed the installation and configuration of the integration between Windows NT 4.0 networks
and Novell Netware v.3.12 networks using Gateway Services for Netware providing file access on Novell servers
from Windows servers.
• Built - Performed the installation and Administration of the Windows environment for Tarrant County (Windows NT
4.0/3.51 Server and Workstation), Microsoft Exchange v4.0 (Server and Client), and Novell Netware v3.11 and v3.12
(server and client) on a day to day basis.
• Built - Perform the installation of cable systems (cat. 5 twisted pair), and hubs, routers, and Multi Station Access
Units (MAUs).
• Developed and supported Object-Oriented applications for patient and personnel records using Microsoft Access
running on the Windows 95 platform.
• Developed in-house software applications using relational databases (Dbase IV, Fox Pro) for DOS and Windows
platforms.
• Performed the administration of an ORACLE RDBMS v5.1.22-COBOL clinical system which stored Maternal and
Child, Immunization, Sexually Transmitted Diseases, WIC, Drug Inventory records. The system was accessed by 20
clinics running on a PRIME 2455 mini-computer system. Connectivity to the minicomputer was done via RS-232C
standard protocol (and PRIMELink). Performed the installation, configuration, and provided technical support for
remote connectivity.
• Developed an SQL PLUS application for the conversion of data residing in ORACLE tables to ASCII format and
respective transfer to DB2 tables.
• Performed the installation, configuration for dial-up services using Windows NT 4.0 Remote Access Server (RAS)
and an 8-port Digiboard adapter.
• Administered and recommended the acquisition of hardware and software products for the Departments.
• Developed Web Portal for the Health Departments using Front Page 98, Java Script, Hyper Text Markup Language
(HTML) and MS Office Internet plug-in utilities.
• Performed the installation, configuration and provided technical support of a cellular data communications network
for mobile users (Immunization nurses) using Microcom Network Protocol (MNP 10) modems.
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Hernan F. Cortez 14240 82nd Terrace N., Seminole, Florida, 33776 Cellular: 727-***-**** ********@*****.***
• Perform the upgrade and repair of Microcomputers (Dell Optiplex GX1 Pentium Systems). Installed and configured
Hard Drives (EDI, SCSI), CD-ROM and Sound Blaster cards, Internal Back-Up drives. Installation and configuration
of Notebook computers, PCMCIA Fax/Modem/Network card adapters (3279 IBM emulation, Ethernet and Token
Ring).
• Taught MS Office (Word, Excel, PowerPoint) classes to Department users.
• Assisted users with software, hardware, and network problems.
• Wrote and revised maintenance contracts for computer equipment for the Departments.
August 1996 – November 1998
Network Consultant, Community Health Foundation of Tarrant County, Fort Worth, Texas
• Supported a WAN Ethernet 10BaseT (cat. 5) Novell Netware (v.4.1) network with remote connections to the Texas
State’s system for overnight data uploads (to FoxPro databases).
• Performed the installation and configuration of network server, clients, network printers using HP JetDirect cards,
hardware and software upgrades, and cable installation. Integrated NDS environment with Windows environment
using Gateway Services for Netware).
• Conducted repairs of malfunctioning equipment. Evaluated and made recommendations for the purchase of hardware
and software.
• Implemented network installations and upgrades for varying businesses and organizations
• Managed implementation and maintenance of internal business and network functionality
• Maintained multiple web servers using IIS, Apache, BEA WebLogic, Web Sphere.
• Installed and maintained IT services including Microsoft Exchange, SQL, SNA Server, NT4/Server 2000, along with
various system level applications ranging from network security to backup services
• Supported, monitored, tested, and troubleshooted network hardware and configuration problems pertained to LAN
and WAN infra-structure.
• Maintained and troubleshooted issues with key operational systems.
• Assisted other Network or Systems Service Technicians and staff with technical problems or escalations, as required.
• Developed maintenance plans for core systems to reduce downtime.
• Liaised with various customers during day to day activities.
• Worked with other internal and external technical teams to resolve problems.
• Created proven network component backup and restore solutions.
• Monitored system performance and reported issues that arise to management.
• Develop and maintain LAN/WAN, Internet, and wireless communication networks.
• Install, configure, administer, and troubleshoot Windows server and operating systems.
• Proven proficiency in TCP/IP, IPX, SPX, and NETBEUI networking protocols.
• Plan and implement networks using hubs, routers, switches and other networking hardware and software.
EDUCATION
• B.S. Computer Science Engineering, University of Texas, (Arlington, TX.) (Systems, Networks, and Computer
Architecture tracks). Aug. 1990.
• Electronics Engineering Technology. Fort Worth Technical Institute, (Fort Worth, TX.). Jun. 1986.
• B.S. Engineering-Physics (Solid State and Microelectronics), Minor in Mathematics.
Southern Arkansas University, (Magnolia. AR.). Dec.1983.
SKILLS
Hands-On experience using the following technologies:
Operating Systems: Server (Windows 2003/08R2, Linux RHELv6.3/OpenSuse v12/Fedora v20/Ubuntu v12.10, SCO UNIX
v7.0). Desktop / SmartPhone (Windows v7.0/v8.1, Mac OSX v9/v10.10, Android 4.4, iOS 7, 8), Mac OSX (10.9, 10.10)
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Hernan F. Cortez 14240 82nd Terrace N., Seminole, Florida, 33776 Cellular: 727-***-**** ********@*****.***
Messaging Systems: Server (Exchange 2003/07/10, Novell GroupWise v6.5 SP1, RHELinux SendMail).
Database Systems: Oracle, tools v.6.0 (SQL*PLUS, *FORMS v 3.0),, Microsoft SQL Server, MySQL, SQL Lite databases.
VPN Solutions: Netmotion Mobility (Wireless). Cisco AnyConnect, Juniper Junos.
Backup / Cloning Technologies: Symantec Veritas NetBackup, Acronis, Novell ZenWorks.
Web Servers: IIS v7.0, Apache, NGINX.
Hosting Applications Servers:
Storage Area Networks: StorageTek, SANtricity.
Security: NetGate 8100, 8200, FortiNet FortiGate (NAT/Route Mode).
Collaboration Systems: BlackBerry Enterprise Server, NotifyLink
Network Monitoring tools: SolarWinds ORION, Perfmon (Windows), Nagios (Linux)
Mobile Platforms: Windows RT, Android, Palm OS, RIM, iOS.
Application Hosting: Citrix Winframe, Metaframe XP Farms (NFuse), Presentation Server 4.5.
Virtualization: VMWare ESx/ESXi Desktop and Enterprise Server, Parallels (MacOSX).
Directories: Active Directory Services (Windows), E-Directory (Novell Netware) – LDAP Authentication.
Network Tools: WireShark, tcpdump, ipconfig, ifconfig, Ecora Patch Manager, CiscoWorks, Dell OpenManage, VMWare
ESXi, Windows Server Update Services, Ecora, Wireshark, Cisco IOS, CatOS, PIX.
Network Technologies: 10/100/1000MB Ethernet, 802.11a/b/g/n Wireless Ethernet, TCP/IP (IPv4, IPv6), copper and fiber
infrastructure cabling, analog and IP telephony, server consolidation, server room design, power distribution, and cooling.
Cellular / Wireless Technologies: 802.11B/G, GSM, CDMA, CDPD.
Development Platforms: Linux, Apache, MySQL, PHP (LAMP) data massaging and conversion (csv) for system alerts and
SNMP monitoring.
Software Languages: C++, C# (Visual Studio), Java (Eclipse), HTML, PASCAL, ADA, LISP, FORTRAN, BASIC.
Assemblers: MOTOROLA 68000, IBM 370, INTEL's 80XXX.
Client/Server Development: Powerbuilder 4.0.
Thin-Client Technologies: Citrix Metaframe Xpe, Winframe 8, Terminal Services.
4th Generation Languages: ORACLE RDBMS and tools v. 6.0 (SQL*PLUS, *FORMS v 3.0), Dbase IV v. 2.0, FOXPro
(DOS/Windows).
Process Schedulers: Control-M client and server.
Office Suites: MS Office 2003/07/2010.
TRAINING
Certified Wireless Security Professional (CWSP) Core Curriculum – TechNet Centers – Aug. 2007
Certified Wireless Network Administration (CWNA) Core Curriculum – TechNet Centers – Aug. 2004
PeopleSoft Server Administration, PeopleTools 8.40 – Peoplesoft – May 2002
Designing a Microsoft Windows 2000 Directory Services Infrastructure – Global Training – Aug 2002
Supporting a Network Infrastructure using MS Windows 2003, New Horizons – Jun 2001
UNIX Operating System – Level Intro and Advanced. - Global Knowledge Network. – Mar 2000
Java Programming – Intro and Advanced. - University of Texas at Arlington - Cont. Education. – Dec 1999
Java Script Programming. - University of Texas at Arlington - Cont. Ed. – April 1999
Fast track workshops in: TCP/IP Optimization for Windows NT 4.0, Windows NT 4.0 Optimization and Security, Windows
NT 4.0 Administration and Configuration, Windows 98/95 Administration and Configuration. Offered by Mastering
Computers – May 1998
Advanced Access - New Horizons training center – Aug 1997
Windows NT core program to obtain a Microsoft Certified Systems Engineer (MCSE) certification: Networking Windows,
Advanced NT Server and Administration, Advanced NT Workstation and Administration, Integration of Windows NT and
Novell Netware, Microsoft TCP/IP, SQL Server – Wave Technologies – Oct – Dec 1995
Power Builder Object Oriented Programming by CompuPros – Aug 1994
Local Area Networks Wiring Systems by American Research Group – April 1993
ORACLE RDBMS for developers by ORACLE Corporation v. 6.0 – April 1992
Designing and Installing Local Area Networks by Data Tech Inst. – Feb 1992
NOVELL Netware by BYTE Management – Dec 1991
Troubleshooting and Maintaining PCs by Data Tech Institute – Jun 1991
Managerial
Knowledge of ITIL processes including Incident, Problem, and Change and Service Request management - 2010
Best Management Practices – University of Texas at Arlington - 1998
Total Quality Management (TQM) Practices - City of Fort Worth Human Resources – 1997
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Hernan F. Cortez 14240 82nd Terrace N., Seminole, Florida, 33776 Cellular: 727-***-**** ********@*****.***
Team Building Practices - City of Fort Worth Human Resources – Feb 1996
Speak (write) Spanish and English fluently.
REFERENCES UPON REQUEST
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