Customer Service Sales
Resume:
Lester B. Luna
WORK IN PRACTICE INDUSTRY EXPERIENCE
Lester Luna is a seasoned Sales Professional and former business owner with
extensive experience in business and retail management. He has a seasoned • Sales
Management and Sales background, and is highly experienced in cold calling, • Business Management
sourcing new contacts, maintaining existing client relationships, and closing sales • Retail Management
to consistently exceed the sales goals set before him. • Training and Coaching
• Medical Insurance Billing
Mr. Luna has 15+ years of Staff Management in a fast paced and competitive
Sales Environment, as well as demonstrated leadership and training and
coaching abilities.
PROFESSIONAL EXPERIENCE HIGHLIGHTS
2014 Present
Amerilife
Insurance Producer Charlotte, NC
• Become assigned with individual companies to sell their products
• Attained life, accident and health or sickness licenses
• Cold calling and warm leads
• Opened client accounts by listening to clients needs and applying programs to best fulfill said needs
• Utilized excellent customer service skills to follow up with clients to ensure customer satisfaction
• In home market presentations
2009 – 2013
Various
Part time Catering and Home Healthcare Birmingham, AL
• Cold Calling and Generated Sales Campaign Initiatives for a Home Remodeling business
• Catering high end weddings and events
• Provided home healthcare for terminally ill mother
• Youth soccer coach for a competitive soccer organization
2008 2009
Ashley Furniture
Sales Representative Hoover, AL
• Exceeded all sales goals set by store management.
• Maintained excellent client account relationships by meeting customer needs while offering open communication
and listening skills.
• Demonstrated expedited Solution Solving skills while maintaining a customer service – focused environment.
2006 2008
Diamond Smiles
Office Manager Hoover, AL
• Oversaw the general front office activities including, but not limited to; scheduling, staff supervision, accounts
receivable, customer concerns, and other day to day operations.
• Submitted insurance billing and claims to various dental and health insurance companies
• Demonstrated success in building customer relationship management with the ability to quickly build genuine
rapport.
2003 – 2006
Brazil/Nonna Rose
Manager Vestavia Hills, AL
• Top selling manager and server
• Managed a staff of 30+ employees, including hiring and training, creating staffing schedules and supervising the
daily business.
• Vendor management, including service contract negotiations to lower overall operating costs and budgets.
• Coordinated and sold private events
• Demonstrated success in providing an atmosphere of exceptional employee morale and impeccable customer
service
• Improved growth of company revenue and team performance
2002 – 2004
Big Toe Sports
Outside Sales Representative East Coast US
• Solicited and maintained sales contacts within the East Coast sales territory for a specialty soccer equipment
corporation
• Successfully acquired and maintained new clientele while reaching sales goals.
• Maintained existing accounts by providing exceptional customer service ad relationship management.
• Oversaw product ordering, shipments, retail fulfillment through customized computer systems.
1996 2002
Back of the Net
Business Owner/Manager Pittsburgh, PA
• Specialized in individual, team, and club retail and wholesale equipment and apparel sales.
• Proven sales performance and profit maximization within the local client base.
• Developed new distribution venues for the company through special events and sponsorship.
• Managed all daily business operations including marketing, accounting, inventory, purchasing, payroll, and
employee supervision.
• Effectively sourced and obtained new sales leads and engaged in relationship[ building and maintenance
• Engaged in employee training, as well as coached youth soccer camps and college teams
1990 1998
Birmingham Grasshoppers and Pittsburgh Riverhounds
Professional Athlete
Birmingham, AL and Pittsburgh, PA
• College All American
• Starting player for A League and USISL soccer teams
• Participated in national championship playoffs
• Team captain/ player coach
EDUCATION AND TRAINING CONTACT INFORMATION
EDUCATION
Birmingham Southern College, Birmingham, AL
Biology/Pre Dental with Dental School acceptance
Lester B. Luna
2507 Harlington Lane
Charlotte, NC 28270
CERTIFICATIONS
Alabama Real Estate License, 2007
**********@*******.***
North Carolina State Life Insurance License, 2014
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