Administrative and Sales

CRYSTAL LIVELY

**** ********** **, *******, ** **099

Ph: 832-***-****

*******************@*****.***

Summary

Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company's

success. Excellent time management and organizational skills. Track record of achieving exceptional results in

many fields.

Skills

Reading Comprehension Time Management

Customer and Personal Service Mathematics

Critical Thinking Proficient in Microsoft Office Program

Complex Problem Solving

Experience

Account Executive May 2014- Nov 2014

Advanced Tracking Technologies - Houston, TX

Wrote to customers in their terms and on their level so that the advertiser's sales message is more readily

received.

Discussed with the client the product, advertising themes and methods, and any changes that should be

made in advertising copy.

Presented a demonstration of the software to customers to establish a rapport and describe benefits of the

product.

Conducted research and interviews to determine which of a product's selling features should be promoted.

Divisional Sales Associate Nov 2013- Apr 2014

Allied Powder Coating - Houston, TX

Transitioned an average of 35 leads into paying customers per week.

Managed and recorded all leads from outbound telephone marketing.

Prioritized daily work flows, including all inbound calls, quotes and sales-related inquiries.

Provided on-site assistance with customers and their orders

Analyzed and noted additional actions needed for each order

Utilized Quickbooks, Excel, and Microsoft Outlook daily

Millworks Associate, RTV Clerk, and Research Spe Aug 2006- Nov 2013

Home Depot - Houston, TX

Received credit and stayed within markdown budget

Reduced loss by $25,000 and kept constant low numbers

Assisted and supervised a scan-in line of 30+personal

Created/reviewed variances for 806 stores

Performed audits

Received award/bonus for exceptional work (all-star associate).

Education

Certified Massage Therapist Jan 2006

Visalia, CA

High School Diploma Jan 2002

Lemoore High School - Lemoore, CA

Additional Information

Started the first Reverse Logistics Facility for Home Depot in Plainfield, Indiana and provided exceptional work in

several fields resulting in numberous awards and accolades.

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