IT Help desk, Assessor, Warranty Manager, automotive engineering

Personal Profile

I have an excellent ability to adapt to different situations and use my

logical practical sense. I like to work alongside capable and motivated

people from which to learn and share knowledge. I'm Assertive, persuasive

and courteous. At the same time I am passionate about the ability to pass

on my knowledge and experience to others. I'm a positive and hardworking

individual, who always strives to achieve the highest standard possible, at

any given task. I am able to manage numerous projects simultaneously under

deadline pressure.

Ability and willingness to take initiative to address problems and make

continuous process improvements.

Ability to review or be exposed to offensive content as part of our removal

process.

Excellent analytical skills, with a strong ability to review and organize

numerous documents in complex legal matters. Hard working, well-organized

and detail-oriented.

Skills and competencies

More than 5 years of experience in the field of HRM.

Excellent knowledge of vehicles: Engine (petrol, diesel fuel), suspension

systems, brakes. Electrical components.

Excellent computer knowledge:

1 - Computer repairs. Computer assembly.

2 - Installation of: Operating systems Windows: 95,98, ME, NT4, 2000, XP,

Vista, 7, Windos Server, Mac OSX. Linux : Red-Hat, Suse-Linux, Mandriva,

Beos, Sun, Debian, Ubuntu, Torinux.

a) Peripherals: Scanners, Printers, Network printers.

b) Networks in Windows and Linux environments, files and printer

sharing.

3 - Knowledge:

a) Web Server Apache, PHP, Mysql Server, Programming in: Shell-

Script Linux, Gambas, Delphi (5, 6, 7), Pascal, Lazarus

4 - Knowledge base:

a) Firebird, SQL e MySql, (SELECT, FROM, WHERE), PhPMyadmin,

Mysqlcc.

b) Programming in: C, C++.

5 - Other programs: Office 2000, XP, 2003, Outlook 2003, OpenOffice

Language Skills

Portuguese - Mother tongue

Italian - Fluent

English - Fluent

Chinese - Basic knowledge

Professional Background

Warranty Assessor

May 2012 - MSX International, Fiat

Warranty Operations, Turin-Italy

Responsible for the daily assessment of all types of warranty claims from

Portugal and assisting the Italian market as necessary, this involves

updating an Excel claim database daily. Regular contact by phone or email

with the dealer network resolving any enquiries that arise. I also created

and manage daily an SQL Firebird database of technical pre approvals (WDS

Program) which is used across many markets in Europe, which helps control

dealer expenditure driving warranty costs down.

Project Manager / Team Leader

November 2008 - December 2011

http://www.glugto.org/index.php?page=torinux Turin-Italy

Responsible for the development of the Italian operating system "Torinux".

In the Italian magazine called "Linux-Pro" (Number 76), they published an

article on the development of this operating system based on Linux.

Point of Sale Director

From 2000 to 2007 Inforbios-

Informatica LDA, Almada-Portugal

Responsible for retail administration at a national computer sales company.

I was a team leader overseeing sales and technical personnel. Developing

software and implementing hardware solutions for companies. Where I created

a substitute operating system to the windows operating system. This allowed

the company to reduce the retail price for personal computers, contributing

to an increase in sales.

Responsible for the development of Inforbios-linux operating system in

Portugal.

In the Portuguese magazines " Exame-informatica"(Number 144), and "PC-

Guia", they published an article on the development of this operating

system based on Linux.

Key Achievements:

. Ensure a global management of the structure (logistics, purchasing,

marketing, research and development, sales, post-sales). Inspired by

the development of operational efficiency (organization and processes)

with the skills and motivation of corporate resources, in harmony with

developments in the market.

Workshop Manager

From 1994 to 1999 Independent Workshop

(multiple brands Renault, Fiat, Ford, Mercedes, Alfa-

Romeo Lisbon-Portugal

Overseeing a technical team of 15 people. Ensuring effective deployment of

staff to repair vehicles in the most efficient way on multiple brands of

vehicle. Daily interaction with customer to resolve their concerns,

ensuring customer satisfaction at all times.

Key Achievements:

. Accept customer vehicles in reception promptly and efficiently.

. Clear and concise explanation of diagnosis and repair technique to

alleviate customer concerns on vehicle repairs.

. Manage the planning of activities depending on the flow customers.

. Monitor the quality of work in the workshop, regularly using the

appropriate check list.

. Coordinate, motivate and organize the team workshop, by informing and

sharing the evolution of business results.

. Ensure proper workshop waste management.

Workshop Manager

From 1990 to 1993

Renault Main Dealer, Lisbon-Portugal

Customer reception and coordinating workshop repairs in accordance with

Renault repair procedures and brand standards.

Key Achievements:

. Accept customer vehicles in reception promptly and efficiently.

. Clear and concise explanation of diagnosis and repair technique to

alleviate customer concerns on vehicle repairs.

. Coordinate, motivate and organize the team workshop.

Education/Qualifications

Jan 2008 - University of California - Participation on SETI project,

Certificate of Computation.

2004 - Linux - Installation, Administration (Web-server Apache, MySql,

PhPMyadmin.) Level 3 (Administration with commands (crontab, cat, grep,

ifconfig, vi editor, programming in Shell-Script Linux, Gambas, Mysql

server 5.0.

2002-2004 - PHD. CAP - Certi. (Psychology, Staff and resources

management(HRM)).

1998 - Hardware expert course.

1986-1990 - ME. Production Engineer / stage Renault Portugal.

Thesis: Planning and implementing production line control in small

enterprises.

Contact this candidate