Desktop Support Technician
Resume:
Yong Taek Im (U. S. Citizen)
Centreville, VA 20121
***********@*****.*** or **.********@*****.***
Public Trust MBI Background Investigation
Objective
To work as a Network Administrator, Systems Engineer, Desktop Support
Technician, Active Directory Administrator to provide technical assistance
and solutions.
Skills
Hardware
Provides repair and maintenance to Network Cabling(CAT3, CAT5, CAT6, Fiber,
RJ11), Point to Point leased line, T1 Multiplex, Channel Service Unit, Data
Service Unit, X.25 packet switching system and equipment, Patch Panels,
Wall Racks, Floor Racks, Dell Enterprise Servers, Dell Desktops, Dell
Laptops, Compaq Servers, Compaq Desktops, HP Printers(LaserJet, inkjet,
network), 3Com(hubs, switches, LanPlex, Core builder, Cellplex, Net
builder), Cisco Routers, Cisco Switches, Custom Built Servers and Desktops.
Excellent troubleshooting skills both with hardware and software in windows
environment.
Software
Support and installing to Microsoft Word, WordPerfect, Microsoft Excel,
Access, Power Point, Lotus 1-2-3, Windows 95, Windows 98, Windows 2000,
Windows XP, Windows Vista, Windows 7, VMware, vSphere, Windows NT
Server/Workstation, Windows 2003 Server, Windows 2008 Server, Exchange
Server, Visio, Corel Draw, PageMaker, WinFax, VisiFax, Omni Page, PC
Utility software (PC Tools, Norton Utility, etc.), Communication software
(PC Anywhere, ProComm, cross talk, etc.), Heat, Remedy.
Work History
Worldcom Technology Systems, LLC Sep., 2013 - Present
Centreville, VA
System
Administrator
. Accurately documents, reports and resolves technical issues with
regards to mid-level network troubleshooting, desktop support, HP
Printers, Blackberry's, and LAN cable drops.
. Proficient in the use of Active Directory setup of users, groups,
computers, and using EMC data backup.
. Troubleshoots user virtual machines using VMware vSphere Client.
. Troubleshoots, configures and activates user BlackBerry devices,
utilizing Blackberry Administration Server.
. Creates and maintains network printer queues via MS Server 2008 Print
Management.
. Categorizes and prioritizes service requests by maintaining Remedy
database with up-to-date status and information.
. Provides mid-level analysis and technical help desk support.
. Maintains and repairs various model of HP LaserJet printers, installs
new printers and configures each for network use.
. Maintains local site inventory of computer equipment and peripherals
via Microsoft SharePoint
A-Tech Systems, Inc. March 2013 - August 2013
Laurel, MD
Department of Defense, USAITA/DISA
Tier
2 Technician
. Supported to over 800 Canon, Lexmark, Sharp and Konica copier
maintenance break and fix to USAITA.
. Supported to over 1000 Lexmark and HP printers maintenance break and
fix to the DISA.
ManTech International Corp., May 2008 - Sep 2012
Chantilly, VA
Department of Justice (DOJ), Civil/Civil Rights Division
Helpdesk Coordinator 5
. Accurately documents, reports and resolves technical issues with
regards to mid-level network troubleshooting, desktop support, HP
Printers, Blackberry's, and LAN cable drops.
. Proficient in the use of Active Directory setup of users, groups,
computers, and using EMC data backup.
. Provides to Systems and Network Administration with a primary focus on
installation, configuration, and administration of VMware vSphere, ESX
4.0, 4.1 and 5.0 VMware Vcenter 4.0, 4.1 and 5.0 and Windows server
2000/2003/2008 R2 and software's.
. Provides VMware update manager to install patches and updates on ESX
hosts and virtual machines.
. Windows 2000/2003 and 2008 Server Active Directory Administration.
. Troubleshoots user virtual machines using VMware vSphere Client.
. Troubleshoots CISCO router and switch network connectivity with end
user site.
. Troubleshoots, configures and activates user BlackBerry devices,
utilizing Blackberry Administration Server.
. Creates and maintains network printer queues via MS Server 2008 Print
Management.
. Interfaces with multiple levels of user, including Management, VIP and
various technical staff.
. Categorizes and prioritizes service requests by maintaining Remedy
database with up-to-date status and information.
. Provides mid-level analysis and technical help desk support.
. Installs and configures Zero Client terminals used as primary
interface for Civil Division's virtual platform.
. Installs, troubleshoots and maintains HP desktop and Dell Laptop /
docking stations for Civil Rights Division, including replacement of
internal computer components and configuration of units.
. Maintains and repairs various model of HP LaserJet printers, installs
new printers and configures each for network use.
. Maintains local site inventory of computer equipment and peripherals
via Microsoft SharePoint
. Mentors junior level technicians and assists with Level 1 technician
support as needed. Successfully resolves all work orders escalated
from the Level 1 technicians.
. Works across teams with phone support technicians, network and systems
engineers to provide efficient, timely solutions to complex technical
issues.
. Demonstrates ability to work unsupervised at off-site locations
. Completes all work orders assigned or escalated within 4 hours
SuprTek, Sept 1996 - Nov 2007
Ashburn, VA
DOJ, U.S. Trustee /Executive Office of Immigration and Review, Sept 2005 -
Sept 2007 IT Technician
Provide to technical support to over 3000 end users in U.S. Trustee of
Department of Justice and Office of Immigration and Review of
Department of Justice.
Proficient in the use of Active Directory setup of users, groups,
computers, and data back up.
Created and deployed a Symantec Ghost Imaging program base line PC's.
Configured workstations and printers with appropriate operating system
software and applications software on EOIR's and U.S. Trustee are WAN.
. Troubleshoots CISCO router and switch network connectivity with end
user site.
Uninstalled and installed numerous e-mail applications. Migrated user
mail and personal folders from GroupWise to Exchange. Configured
Microsoft Exchange Server Mail Client (Microsoft Outlook).
Install configuration setup and repair 1000+ HP printers.
Completed domain migration. Provided end user support. Maintained
inventory in order to support computer equipment analysis.
Created user accounts and passwords to facilitate operational support
for management and staff. Set up and assembled networked multiple
user training labs. Traveled to 15+ sites nationwide.
DOJ (ENRD, CVIL, CVIL RIGHT, U.S. Trustee, EOIR, Main Justice), Apr 1999 -
Apr 2005 HW Technician
Tasked to manage and maintain an international support contract for the
Department of Justice (DOJ), Justice Consolidated Office Network (JCON) and
other private client's contracts. Perform management on multiple projects
and surge tasking. Project highlights include:
. Managed 500+ technicians dispersed in CONUS and OCONUS locations,
providing 4-hour remediation for all trouble tickets for six divisions
of DOJ
. Managed over $3 million of government-owned inventory
. Network router and switch installation
. Imaged workstations
. Configured desktop hardware and software
Install configuration setup and repair 1000+ HP printers.
. Microsoft migration support
. End User coaching and training
Supported several projects technically and managerially. Ensured proper
staffing appropriate to each project. Responsible for fund tracking on
projects as required. Highlights included managing operational and
technical aspects of an infrastructure refresh for Security Storage. This
included the installation and configuration of routers, switches,
firewalls, HP printers and other communications equipment.
Comint Systems Corporation, March 1992 - April 1996
Lorton, VA
Field Engineer
To provides systems analyst support in information technology.
Field Engineer responsible for installation, configuration, and lifecycle
support of Digital Equipment
Corporation (DEC) MicroVAX, RA72, RA92, RAID disk storage units, TU80 tape
storage units, and LPS20/LPS40/LN03 printers. Supported SUN SPARC,
Macintosh, DEC VAX mainframes, and laser Printers. Supported hosts on a
Banyan Vines network. Provided computer and HP printer support to National
Public Radio.
Pilot Research Associates Inc., Aug 1991 - Feb 1992
Vienna, VA
Hardware Engineer
Hardware Engineer responsible for fax server system support, network
testing and troubleshooting
As well as Banyan Vines server support. Maintained inventory of repair
parts for MCI. Installed,
Configured and troubleshot network hardware, software, and cable plant.
Micro Database Consulting Inc., April 1991 - July 1991
Springfield, VA
Chief Engineer
Chief systems engineer responsible for dry cleaning process control system
design, configuration, and test and troubleshooting. Performed ancillary
functions supporting office automation systems.
Dae Hung Data-Communication Corp LTD, Mar 1984 - Nov 1990
Seoul, Korea
Engineer
To provides systems analyst support of X.25 packet switching systems
network technology.
. Installed ISDN leased line, DSU, New bridge MUX and troubleshooting
for Daewoo Main office of Seoul Korea to branch of United States New
Jersey. Work on Daewoo office for Data and Telecommunication network
maintenance and repair.
. Installed analog channel bank system and troubleshooting for Sam-Sung,
Gold-star, And leased Line, MODEM, MUX, DSU, Terminal repair and
maintenance for Dae-woo, Hyun-Dai, Gold-star and Sam-Sung.
. Install and troubleshooting DSU, MUX, MODEM for bank on-line system.
. Install and troubleshooting for Telex terminal.
Customers: Dae-woo, Gold-star, Sam-sung, Hyun-Dai, Korea-America bank, Citi
bank, Bank of America, Bank of New York, Chase
Manhattan bank, Bank of Boston, Etc.
Dae IL Communication Education Center, July 1981 - Feb 1984
Seoul, Korea
Instructor
Telecommunications Instructor. Taught basics of communications, terminal
operation and repair,
Maintenance and troubleshooting.
Republic of Korea Army, July 1978 - Apr 1981
Seoul, Korea
Radio Telex-Typewriter operator
Radio teletype/Telex operator. Employed AN/GRC-20 AM/SSB system to
establish Corp-level
Communication links for the ROK Army.
Education
Northern Virginia Community College - ICTS
Microsoft Certified Systems Engineer Training Course
Jung-Ang Computer Institute
Advanced computer program training
Inchon Technical College - Inchon, Korea
Electronic and Telecommunication 2 Years degree
Awards
2000 SuprTEK Employee of the Year
Reference
References upon request
Contact this candidate