Customer Service

DONNA RUEHLOW

*** *. **** ****** *********, WI **094 920-***-**** *********@*****.***

PROFESSIONAL SUMMARY

Customer Service Professional offering over 10 years of banking experience. Proven abilities

to create and maintain strong customer relationships resulting in loyal customer base.

Strong leadership and motivational skills with the ability to interact with people from diverse

professional and cultural background in a courteous manner. Superior attention to detail with

the ability to manage multiple tasks simultaneously. Able to adapt to a rapidly changing and

challenging workplace. Strives to provide a satisfying customer experience by fulfilling

service requests and providing efficient and accurate transaction processing.

PROFESSIONAL EXPERIENCE

Associated Bank, Watertown, WI

01/88 – 02/14

Universal Banker/Branch Supervisor

• Supervised a staff of 4 to ensure quality standards and procedures were followed

• Preformed day to day banking activities including: processing deposits and

withdrawals, accepting loan and credit card payments, cashing checks and dispensed

cash

• Opened and processed changes for deposit accounts, credit cards

• Identified and expanded customer relationships through profiling and then

recommending appropriate products and services

• Sought out sales opportunities from routine service activities, referred customers to

appropriate retail business line representative for all lending opportunities

• Preformed cross-sell activities such as campaign calls, e-refer follow up and

prospecting

• Addressed customer concerns and complaints; offered satisfying solutions

• Determined cash needs for branch use and ordered and shipped accordingly

• Assisted in opening and closing procedures for the branch

• Resolved customer concerns or complaints regarding banking policy and procedures

• Trained new employees on job duties and company policies

• Authorized to add or remove employee access to bank vault and alarm code

• Balanced currency, cash and check drawer at end of shifts and calculated daily totals

using computers, calculators

• Provided employees with guidance in handling conflict, difficult situations and how to

resolve problems

• Evaluated employee job performance and compliance to regulations and passed on

recommendations to manager or supervisor

• Answered phones, took messages, scheduled appointments and directed calls to

appropriate staff

• Completed and ran reports to aid in completing employee performance reviews

EDUCATION/CERTIFCATES

Notary Public, State of Wisconsin

Commission expires 05/17

Certificate of Basic Business Accounting

MBTI Business Training Institute, Milwaukee, WI

High School Diploma

Watertown High School, Watertown, WI

Contact this candidate