Customer Service Representative

Anna Nydegger

****** Citation

San Antonio, Texas 78248

Cell: 210-***-****

Email: ************@***.***

Highly qualified Medical Secretary with over 30 years experience dedicated

to achieving accuracy, profitability and outstanding patient care. Reliable

employee with exceptional analytical, organizational and people skills.

Strong personal ethics and integrity. Bilingual (fluent English-Spanish).

Convey a professional image of honesty, compassion and concern for the

needs of my Team Members and patients. Skilled in providing courteous

service to customers from diverse socioeconomic and cultural backgrounds.

Good conflict-resolution skills. Work well under pressure and deadlines.

Highly organized team-builder with strong leadership experience. Excellent

communicator seeking a challenging position utilizing current skills and

abilities.

Experience

Registration Specialist /Verification Clerk 9/2008 - 12/31/2013

North Central Baptist Hospital/Vanguard/Tenet, San Antonio, TX

( Responsible for data entry, faxing, telephones (6 line

switchboard), scheduling and reception.

( Obtained authorizations for surgical and hospital inpatients.

( Collected copays and deductibles, obtained Advanced

Beneficiary Notices, and performed coding.

( Checked-in Operating Room patients and pre-op patients.

( Also worked in the Emergency Room as required in both Pediatric

and Adult areas.

( Admitted ambulance patients

( Transferred to the Business Office for 1 year.

( Directly contributed to hospital savings of hundreds of

thousands of dollars (exceeding 15%) due to 2 staff working quick

registration, both sides of the ER, checking-in lab patients and all

other duties assigned, including fixing the documentation copier.

( Recognized for my suggestion to establish a patient kiosk for

convenient submission of employee surveys.

( Received several patient letters of appreciation for outstanding

customer service.

( Completed coding course and passed examination.

( Skilled in resolving customer service issues and finding "Win

Win" solutions.

( Excellent performance evaluations.

Patient Service Representative 12/2006 - 8/2008

M&S Imaging/Vanguard, San Antonio, TX

( Obtained authorizations for radiological procedures.

( Collected copays and deductibles, scheduled appointments, and

checked patients in/out.

Reimbursement Specialist 4/2006 - 12/2006

Accountemps, San Antonio, TX

( Responsible for data entry, faxing, telephones, researching

invoices, issuing refunds, appeals, accounts receivable and filing.

Account Service Representative 6/2004 - 4/2006

San Antonio Digestive & Disease Consultants, San Antonio, TX

( Responsible for data entry, faxing, filing, posting payments,

appeals, A/R collections, refunds, balancing and closing daily

batches.

( Received $1,000 bonus for detecting that procedures had not been

paid correctly for 5 years. Successfully collected 5 years' unpaid

fees from Medicare and Tricare.

Patient Service Representative 8/2001 - 6/2004

M&S Imaging, San Antonio, TX

( Responsible for data Eetry, faxing, filing, reception.

( Obtained authorizations, collected copays and deductibles, and

performed coding.

( Checked in patients.

( Assisted Mammography Technicians and obtained films from other

facilities.

( Scheduling and checked-in patients.

( Checked daily batches to verify all films had been read and then

presented unread films to Radiologist.

Surgery Scheduler 2/2000 - 8/2000

Star Anesthesia, San Antonio, TX

( Scheduled surgeries for 20 Anesthesiologists.

( Responsible for running daily schedules and emergencies,

calendar tracking.

( Transferred after 3 months to the Business Office to post

payments for 80 Anesthesiologists.

Medical Receptionist 2/1999 - 2/2000

Solomon Anthony Clinic, San Antonio, TX

( Assigned to Internal Medicine Doctor.

( Duties included verifying insurance, filing, collecting copays

and deductibles, coding, referrals, scheduling radiological

procedures and calling-in prescriptions.

Education and Credentials

Type 120+ WPM

Computer skills include Microsoft Office (Word, Excel).

Bilingual (Fluent English & Spanish)

High School Diploma - South San Antonio, San Antonio, TX

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