Operations Management
Resume:
CLEM DIXON
**** ****** ****** ***** ********@*****.***
Huntersville, North Carolina 28078 704-***-****
LEADERSHIP PROFILE
Goal oriented Operations Manager offering more than 20 years managing large multisite operations with
expertise in sales, service, logistics and distribution consistently delivering efficiency improvements and cost
savings. Account management building relationships and fostering team building concepts. Process analysis
using trend reports to identify root causes and corrective actions. Procurement manager monitoring the issuing,
approving and reconciliation of purchase orders for inventory and services received. Recognized for continues
success in developing processes and procedures to streamline corporate operations using Lean Six Sigma
methodology to reduce cost, increase revenues, and enhanced profit performance.
Core Competencies
Strategic Planning Negotiating / Purchasing Transportation Logistics
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Supply Chain Vendor and Contract Financial Planning and
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Development Management Management
Logistic Management Six Sigma Certified /Lean Production Control and
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Data and Root Cause Methodology Reporting
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Analyst Change Management Contract Management
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PROFESSIONAL EXPERIENCE
HONEYWELL, Fort Mill South Carolina 2012-Present
Honeywell Scanning & Mobility is the leading manufacturer of high-performance image-and laser- based data
collection hardware, including rugged mobile computers and bar code scanners.
Operations Manager
Responsible for managing the strategic execution and daily operations of multiple sites across North
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America and Canada.
Establishing and nourishing customer relationships with on-site visits and performance reporting.
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Managing 40M P&L and services supported by 14M in active inventory.
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Develop and deliver KPI metrics through executive reporting on Safety, Quality, Delivery, Inventory and
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Cost/Productivity.
Build solid relationships with interdepartmental work groups align to business objectives, resolve
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complaints and problems of external and internal customers.
Educating and establishing a Lean Six Sigma culture using tools like 5S, Visual Management, Continues
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Improvement, Kaizen events and Tiered Accountability.
Major Achievements
Manages daily site operations directing over 150 employees full time and contractual.
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Delivering the reduction of Labor expense and Material costs by 45% along with reducing quality
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defects by 10%.
Maintaining over 90% On Time Return rate for both warranty and contractual service agreements.
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Negotiating Service Contract terms reducing fixed operating expense by 25%.
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Created review process to measure and coach performance improvements based on customer needs
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and expectations.
Develop management operation system for maintaining and updating training requirements and
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process documentation.
Mentored several Greenbelt projects resulting in over $2M in annual saving.
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AVIS BUDGET GROUP, Charlotte, North Carolina
2005-2012
Clem Dixon - page 2 - 704-***-****
$4B global leader of Rental Cars and Trucks operation with over 10,000 locations worldwide. Logistics oversight
included production planning and scheduling, demand forecasting, inventory management, customer service,
order management, distribution activities and SOP (sales/operations planning) process. Sales administration
included the responsibility for volume allocation decisions, revenue forecasting and contract administration.
Area Operations Manager (2008 -2012)
Responsible for overseeing three regional areas in North and South Carolina including 45 full time
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employees.
Manages a $54M P&L and inventory valued at $200M in assets.
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Direct accountability for regional inventory control, vendor management, employee training and
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development.
Major Achievements
Led Greenbelt Lean project targeting the deletion of inventory by outsourcing processes to third-party
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services reducing on average over $500k annually for the first 3 years in operational expense through
improved inventory control, resource scheduling and days to deletion.
Negotiated, hired and scheduled over 6500 transportation requisitions annually, decreasing shipping
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expenses by 40%.
Targeted contracted negations to reduce $120K annually from operation expenses exceeded by $60K in
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the first year.
Analyzed the purchase history of over $2M in transactions, reduced approval timeline to less than 15
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days per transaction and increased the efficiency of the procurement department by over 60%.
Operations Manager (2005 - 2008)
Responsible for the day to day management of the regional damage and service department including
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employees, business partners and vendor relationships.
Reduced annual operating expense by 2M, increasing team productivity and efficiency by 90% over
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three years.
Performed and supervised standard supply systems operations and protected/managed supplies and
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equipment.
Determined supply stock requirements and maintained stock levels documentation.
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Major Achievements
Facilitated team charged with the improvement of inventory record accuracy: Team results included
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improved on-time delivery to 75%, eliminated annual inventory losses exceeding $200,000, reduced
freight costs by 25%, and improved record of inventory accuracy by 90%.
Saved over $2 million in depreciation cost by lowering the number of days in processing inventory for
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deletion.
Designed KPI (key process improvements) for the Maintenance Division resulting in a consistent 85%
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productivity rating.
VERIZON WIRELESS, Charlotte, North Carolina
2002 - 2004
Global leader in delivering innovative communications, information and entertainment
Quality and Service Division
Field Operations Manager
Analyzed wireless network data and developed monthly reporting to provide directional service
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information to key stakeholders.
Performed root cause analysis to identify gaps in network reliability and performance.
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Clem Dixon - page 2 - 704-***-****
Major Achievements
Developed Service Technicians training to address networking gaps, including dropped calls and
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diminished call quality in a 5 state region.
Led, directed and managed inbound and/or outbound service technician management routines to ensure
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that the operational staff utilized network feasibility data and reports.
UNITED STATES AIR FORCE, Charleston, South Carolina
1990 - 2000
Integrity first, service before self and Excellence in all we do
Aerospace Ground Equipment Operations Manager
EDUCATION & CERTIFICATION
DeVry University - Bachelors of Science, Business Administration
ECPI College of Technology - Associates of Applied Science in Information Technology / Networking
Green Belt Certification
Lean Six Sigma Training
Trained in Oracle and SAP systems
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