Customer Service Manager
Resume:
FRANCISCO SOLIS
Cypress, TX 77433
**********@*******.***
QUALIFICATIONS:
Strong knowledge in areas related to Architectural Drafting, Customer Service, Saw
operating and machining. Software most commonly used Word Excel Access AutoCAD
2007 AutoCAD 2004 AS400. I can use a variety of forklifts and have use a lot of shop
tools. I have a deep understanding for hospitality with a proven ability to meet deadlines
while leveraging resources across multiple confident decision making skills. Ability to multi
task and adapt to new surroundings, know how to build a positive relationship with others
to build an effective team.
EXPERIENCE:
September 2013 – November 2014 Energy Alloys Houston, TX
Saw Operator
• Work with 6” 32” HYD MECH saws
• Trained new employees on feed and speeds for various materials
• Cut carbon and 410 stainless bars and tubes that range from 1”to 30” O.D.
• Learned how to use a scan gun in order to place any material back in stock.
• Finish order and all of its paperwork
• Know how much speeds and feeds to run on different types of material
• Make pallets and organize cuts for delivery purposes
• Able to maintain a clean environment and clean paperwork
• Berhinger saw trained
• Data entry at the end of the night entered production for all saw operators
February 2011 August 2013 Houston Precision P. Houston, TX
Lead Saw Operator
• Train new employees on how to run HYD MECH saws as wells as HEM saws
• Met deadlines for customers and stayed ahead on production using good time
management.
• loaded bars with a five ton crane also trained employees on how to use crane and load
three hundred inch bars on conveyers without damaging equipment
• Learned how to cut different materials and what speeds and feed rates are allowed for
good quality cut and finish.
• I have worked with 901, 718, titanium, stainless, 903, carbon, chromo.
• learned how to CNC operate HAAS machines set ups and rough machining
• set up for the jobs
February 2009 February 2011 Fred Loya ins. Houston, TX
Customer service Representative/ Insurance Agent
• Managed to begin as temporary employee to full time csr/agent
• Worked along others in a positive and well organized manner to meet deadlines
• Worked closely with sales to meet clients demands
• Organized reports and files to meet employer demands
• Followed company and Texas guidelines to insure optimal levels of quality service.
• Obtained insurance license by the state of Texas
October 2008 February 2009 BCR/BECK Houston, TX
Disaster Relief Leader Crew
• Managed government documents
• Managed to have maximum of 12 team members
• Managed to begin as temporary employee to Crew Leader full time
• Managed to make fast and efficient decisions while working under pressure
• Worked along with Houston Department and followed strict guidelines
• Managed maximum of 7 debris trucks at a time made sure they followed Houston
guidelines to make the job easier for everyone
June 2007 october 2008 Quality Service Floor Cov. Houston TX
Estimator/Drafter
• Reviewed Architectural Drawing
• Estimated Floor Covering for buildings in Houston and surrounding areas
• Made sure architectural drawings scaled correctly and notes on the drawings indicated
the correct information
• Managed to give correct drawings to estimating manager for important company bids
• Met deadlines a week in advance to fulfill employers demands
February 2005 June 2007 Lancaster Comm Center Houston TX
Assistant Manager
• Managed all Deed Restriction and By Laws
• Translated English Written Documents to Spanish
• Dealt and fulfilled the needs of all of customers that lived in the neighborhood
• Managed to run a 3 team marketing/newsletter team
• Managed to run a community service program to fulfill the needs of people that needed
community service hours.
EDUCATION AND TRAINING:
• Associates in Architecture Drafting
• Two years of College trained by Architects/Teachers
• Texas Insurance License
• Trained on how to sell insurance
• High school Diploma 2005
• Forklift license
• Saw trained
• CNC trained
• Drill Press trained
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