Manager Engineer

Joe Rababy *********@*******.***

***** ****** **** 216-***-****

Chardon OH 44024

Roles: Network Operations Command (NOC) Engineer III

Network Engineer II Conquest Technologies, June 2011 - Present

Implementation Team Lead Remote NOC lead for onsite Network and VoIP

Field Engineer III implementation teams for multiple clients and

Desktop Support projects, including The Home Depot, Safeway, JP

Helpdesk IV Morgan Chase Bank, and Bank of America.

Audio-Visual Technician Administered Cisco Unified Communications Manager

(Call Manager) v6, 7,8, Cisco Unified

Industry Application: Communications Manager Express, Cisco Unity, and

Managed IT Services Cisco Unity Express

Enterprise IT Support Administered Cisco routers and switches support

Health Care IT multiple enterprise networks

Streamline operations with scripting, Excel Macros

Education: and workbooks.

B.S. Mathematics from John Travelled throughout the United States to multiple

Carroll University, 1997 Home Depot and JPMC sites and datacenters.

NOC Engineer and Surveyor for The Home Depot and

CERTIFICATIONS: Safeway wireless project

CCNA Network Consultant

The T1 Company, September 2013 - January 2015

Additional Training: Consulted for The T1 Company in various roles

A+ courses including network support, design, and VoIP

Cisco Call Manager courses deployments.

Cisco Unity courses Field Engineer III

CME/CUE courses University Hospitals, October 2002 - June 2011

Visual Basic Level 1 Travelled to over 15 University Hospitals locations

C+ Programming Level 1 throughout northeast Ohio providing all end-user

support with printers, desktops, laptops, hand-held

devices, Cisco IP phones, analog phones, and

medical devices interfacing with the hospital's

network

Provided application support for Microsoft Windows,

Office, Active Directory, PGP Whole Disk

Encryption, various Electronic Medical Record

programs, Microsoft SMS, Remedy, HP WebJet Admin,

MySoft, Imprivata Single Sign On, HP and WYSE Thin

Clients, Citrix Clients, Blackberry Enterprise

Server, McAfee Enterprise ePo clients, Cisco Call

Manager, and Cisco Unity.

Administrator for Cisco Call Manager and Cisco

Unity. Configured IP phone adds, moves, changes.

Created and maintained hunt groups, pickup groups,

and voicemail accounts. Toned out analog lines for

new installs, moves, and changes. Created Cisco TAC

cases for warranty support.

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