Manager Management

Bryan Kendall

**** ********* **. ( Charlotte, NC 28209 704-***-**** (

***********@*****.***

Accomplished management professional with 11 years of proven, progressive

experience as a top performer in operations management, personnel

management, and account management. Track record of developing strategies,

policies, and processes that drive revenues and slash expenses. Dedicated

self-starter who leads by example with a tireless work ethic. Friendly team

player with excellent communication and interpersonal abilities. Driven to

exceed expectations.

Core Competencies

Operations Management Multi-Unit Management Account Management Sales

Strategic Planning Business Development Client Relations Negotiations

Start Ups Human Resources Property Management Microsoft Office

Professional Experience

SILVERDUCK TREE BANDING SERVICES, LLC, Charlotte, NC

Manager 2012 - 2014

. Accountable for ensuring compliance with city and residential sales

contracts

. Developed and implemented logistical solution to improve efficiency of

operation

. Trained and developed employees to optimize performance

. Determined staffing needs, and evaluated personnel

. Devised improved methods to better manage staffing needs during busy

seasons

. Solicited new client accounts

. Promptly addressed/resolved all client issues/concerns including

escalated issues

. Identified and implemented new ways to save money on equipment and

repairs

Park Inc., Charlotte, NC

Area Manager 2005 - 2011

Assistant Area Manager 2002 - 2005

Zone Manager 2000 - 2002

. Promoted up the ranks to area manager accountable for operations in three

states

. Led and directed assistant area managers, party managers, and zone

managers

. Managed more than 250 employees, and ensured compliance with all policies

. Trained and developed both employees and managers to optimizing

performance

. Determined staffing needs, hired all new employees, and evaluated all

personnel

. Devised improved methods to better manage staffing needs during busy

seasons

. Maintained a labor cost to revenue ratio of 50% through skilled labor

cost control

. Managed employee scheduling, attendance/vacation, payroll, and record-

keeping

. Solicited new client accounts and sold one of the biggest accounts in the

company

. Instituted monthly meetings with clients to maintain 100% customer

satisfaction

. Promptly addressed/resolved all client issues/concerns including

escalated issues

. Fostered strong, long-term relationships with clients through

personalized service

. Increased customer retention and profitability, while cutting expenses

and claims

. Planned/administered annual operational budgets per market

analysis/forecasts

. Entrusted with sourcing and ordering equipment for all operations company-

wide

. Identified and implemented new ways to save money on equipment and

repairs

. Drafted and finalized all client bids and responded to and filed all

accident claims

Education

Business and Marketing Studies - Central Piedmont Community College

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