Customer Service Sales / Engineering / Testing / Assembly

*** ********, **. *** *** . Kingwood, TX *****

Phone 713-***-**** . E-mail ***********@*****.***

Ellery Bynum

Objective

Seeking a career in which my experience, motivated

attitude and good work ethics will make me a

valuable part of the team.

Employment

2 of 2014 to Current Jetstream of Houston

Houston, TX

International Dealer Support Manager

Frequent communication with our worldwide dealer's

managers and sales force.

New dealer development process advice and project

management.

Assist Dealers with technical advice regarding the

assembly of their machines outfitted with our

parts.

Consult with dealers or customers regarding

specialized job applications, necessary job

equipment and spare parts.

Roll out new products to dealers with training,

product marketing and application suggestions.

Conduct safety, operation and maintenance training

in house or customer locations when required.

Work in JD Edwards with inquiries, returns, order

placement, crediting customer accounts and customer

records.

Create quotations and sales orders for custom unit

designs.

Enter parts and unit orders.

Manage expense reports and record work being

performed during travel.

6 of 2012 to 2/2014 Jetstream of Houston

Houston, TX

Customer Service Specialist / Field Service

Technician / Trainer

Communicate with customers, distributors and rental

centers regarding questions on operation of

Jetstream pumps and accessories.

Troubleshoot and diagnose issues pertaining to

Jetstream pumps and accessories, via phone, email

or site visits.

Consult with customers during site visits on

operation of equipment and recommend alternative

methods to maximize production.

Determine warranty consideration for returned parts

and accessories, explaining decisions in a

technical and polite manner to customers.

Troubleshoot and repair customers units on site in

a timely and professional manner.

Create Sales order invoices for replacement parts

per customer's request.

Create quotes for parts and labor required to

repair customer's equipment.

Conduct safety, operation and maintenance training

in house or customer locations when required.

Work in JD Edwards with inquiries, returns, order

placement, crediting customer accounts and customer

records.

Create spreadsheets recording issues or work

performed for customer's equipment.

Manage expense reports and record work being

performed during travel.

2010-6/2012 Jetstream of Houston

Houston, TX

Research and Development Testing/Testing Engineer

Configure necessary hardware and operating

environments as

needed to perform testing on prototype or existing

products.

Troubleshoot, field failures. Replicating the

problem in order to find

flaws with current and prototype products.

Collect testing data digitally or manually.

Creating spreadsheets or

graphs to create test reports or presentations.

Create testing procedures, quality plans and safety

measures for new

and existing items.

Work directly with Engineering to design testing

fixtures or set-ups.

Troubleshoot, maintain and repair testing equipment

when needed.

2007-2009 Schlumberger HPC

Houston, TX

Customer Service /Q.A. Documentation Specialist

Complied customer documentation packages for down

hole tools produced at the HPC manufacturing

facility.

Support engineering investigations for product

failures in the field via documentation requested.

Verify parts pulled on work orders to insure orders

are assembled to quality plan specifications.

Filed and maintained offsite storage of documents

produced during manufacturing.

Scanning hard copies and importing digital copies

of all quality documentation into the Fortis

Document Station.

Work with third party inspectors to meet quality

plan terms as outlined.

Organize and implement company events for the

Schlumberger LPT Club.

Worked along side procurement and manufacturing to

correct any processes missed in the production of

assembly piece parts.

Scheduled TPI set out along with QC to meet quality

plan terms as outlined in QCP.

2003-2007 Schlumberger SRC

Rosharon, Tx

Development Technician III

Set up and conduct hydraulic pressure testing for

the completions, sand control, formation isolation

valve and safety valves to Schlumberger and API

specifications.

Qualification testing for emerging technology and

further development of existing products.

Simulated down hole environment through the use of

Sigma, Despatch ovens and Cooper heat heating

units.

Compiled test findings through charts and written

documentation for engineering approval.

Adhered to all QHSE policies and incorporated

safety curriculum into daily work habits.

Educated in the Six Sigma methodology during site

wide integration.

2001-2003 Schlumberger HPC Houston, TX

Assembly Technician

Assembled safety valves, packers and formation

isolation valves per the engineering assembly and

test procedure.

Responsible for mechanical tear down and reassembly

of customer owned products during redesigns or

periodic refurbishment of elastomers.

Knowledgeable in the reading and comprehension of

detailed blueprints.

Conducted the functional hydraulic test of tools

and documented the results as specific by assembly

procedures.

Made use of the 5S methodology to sort, straighten,

shine, standardize and sustain a clean and safe

work area.

Documented any deviation or non conformance through

the service quality system in place.

Education

1992-1996 Humble High School

Humble, Texas

Diploma

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