Insurance Customer Service
Resume:
Mrs. Monique Dillard
Summerville, SC 29485
***********@*****.***
Dear Human Resource Manager:
If you are currently seeking a motivated, experienced individual to add to your staff, then please
consider my qualifications. I can make a positive contribution in these areas.
As my enclosed resume indicates, I have established a solid work history encompassing a variety
of diverse environments. I posses excellent interpersonal skills accompanied with the ability to
relate effectively to a multitude of individuals on all levels of intellect. I have expertise in
customer service, administration and instructions.
I posses the initiative to follow through consistently for optimum accuracy and client
satisfaction. I pay strict attention to details and I comply with policies and procedures. My work
ethic is founded on a what-ever-it takes attitude. I am diligent and persistent. I will ensure all
projects are completely fulfilled to the utmost. Over the years, I made major contributions on the
behalf of past employers.
I would now like too contribute and utilize my skills and abilities with your organization.
Should your establishment need a self-motivated individual please call me so we may arrange a
personal interview to further discuss how I will benefit your company.
Monique Dillard
Enclosure
Mrs. Monique Dillard
325 Midland Parkway Apt 711
Summerville, SC 29485
***********@*****.***
Objective: To work in a practice where patient care is most important.
Experience:
Medical University of South Carolina 1 Poston Rd Charleston, SC 29407
Claims Processor ll
May 2013-Present
To assure accurate and timely insurance claim production and processing of orthopedic and
opthamalogy surgery, including both resolving EDI claim edits and preparing paper claims for
submittal/mailing. Resolve
denied/unpaid insurance claims in a timely manner.
Premier Physical Therapy 2070 Northbrook Blvd Ste B6 N.Charleston, SC 29406
Office/Billing Manager
October 2012-Present
Open office daily. Serviced as supervisor to 4 employees. Billed all insurance electronically
and hard copy. Assisted patients about balances, deductibles, and copays. Mailed patient
statements as well has collections. Ordered supplies, checked time sheets, followed up on
claims, denials, and appeals. Worked the accounts receivable report daily. Checked
patients in, checked patients out, as well as scheduled follow-up appointments.
Lowcountry Orthopedics 2880 Tricom St. N. Charleston, S.C. 29407
Patient Relation Coordinator/Checkout
November 2009 to October 2012
Verified insurance online and by phone, collect copayments and coinsurances,
CPT and ICD-9 coding, scheduling appointments, load patient information and insurance
benefits, explain insurance benefits to patients, check patients in and out, update patient
demographics, set up payment plan for outstanding balances, train new check employees,
balance end of day charges, ran end of day reports and made all necessary changes and balance
all monies and put in safe for deposit. Closed off.
Pro-Med, One, Inc. 3489B Ladson Rd. Ladson, SC 29456
Asst. Office Manager
August 2007 to November 2009
Opened and closed office daily, filled DME prescriptions for
patients, inventory, verified insurance, loaded patient information,
billing, ordered stock and supplies for company. Answered multiple phone
lines, sales, and bank deposits.
Lowcountry Orthopedics 2880 Tricom St. N. Charleston, S.C. 29407
Patient Relation Coordinator
July 2006 to August 2007
Verified insurance online and by phone, collect copayments and coinsurances,
CPT and ICD-9 coding, scheduling appointments and mri's for nine
physicians, loading patient information and insurance benefits, pulled
medical records for patients and attorneys.
Doctors Care of Aiken 850 Aiken Mall Dr. Aiken, S.C. 29801
Patient Service Representative
November 2005 to June 2006
Registered patients, dismissed patients, filed insurance
electronically and manually, accepted payments and co-insurances,
answered high volume phone lines, filed and purged medical charts,
verified insurance by phone and online, open and closed office, ICD-9
coding, patient lab results and referrals, setup arrangements for
delinquent accounts.
Dr. Thomas E. Payton, DMD 154 Pendleton St. Aiken, S.C. 29801
Front Office Supervisor/Insurance and Billing Specialist
August 2002 to September 2005
Managed and trained front staff, accounts receivable, accounts
payable, coordinated schedule, answered multiple phone lines, greeted
patients,ordered office supplies, posted cash, insurance and credit card
payments, verified and filed all insurance, medical and dental billing,
arranged all financial agreements for delinquent and current accounts,
and discussed finances for all treatment consultations.
Express Check Advance 1017 Pine Log Rd. Aiken, S.C. 29801
Receptionist
June 2001 to August 2002
Made approvals on payday loans, called delinquent accounts, accepted
payments, filed and purged charts, bank deposits, inventory, ordered
office supplies, greeted customers, and billing and collections.
Lenders Loans of Aiken 210 Park Ave. Aiken, S.C. 29801
Receptionist
February 2000 to June 2001
Processed loan applications, called delinquent accounts, billing and
collections, accepted account payments, bank deposits, answered multiple
phone lines, greeted customers, and ordered office supplies
Education
Trident Technical College 700 Rivers Ave
(online courses only) North Charleston, SC 29406
January 2012-December 2012
Aiken High School 211 Rutland Dr.
Aiken, S.C. 29801
August 1989 to October 1993
South Aiken High School 232 East Pine Log. Rd.
Aiken, S.C. 29801
October 1993 to June 1994
References:
Cindy Ziegler, CNP
Lowcountry Orthopedics
Pamela Williamson
Aiken County School District
Christina Harvey, RNA
Georgia Regents University
Contact this candidate