Customer Service Administrative Assistant

Mozell Smith

*** **. ****’s Place, Apt. *C, Brooklyn, NY 11238 ● 917-***-**** ● *******.*****@*****.***

SUMMARY

Experienced legal secretary providing quality administrative support to senior partners and associates. Extensive

experience maintaining calendars, pleading files, coordinating meetings, luncheons and business trips. Outstanding

organizational and problem-solving abilities with strong background in litigation and bankruptcy. Excellent customer

service, communication and technology skills, with computer proficiency.

CAREER EXPERIENCE

Administration

• Drafted and typed pleadings, discovery documents and internal memoranda.

• Transcribed from shorthand notes and dictaphone tapes.

• Prepared attorney time sheets and expense files.

• Efficiently maintained attorneys’ calendar coordinated luncheon meetings.

• Logistically handled extensive travel arrangements

• Assisted where and when needed with overflow projects.

• Researched grant proposals, including data collection

• Prepared and processed legal documents and papers, such as summonses, subpoenas, complaints, appeals,

motions, and pretrial agreements.

• Organized and maintained law libraries, documents, and case files.

• Assisted attorneys in collecting information such as employment, medical, and other records.

• Completed various forms, such as accident reports, trial and courtroom requests, and applications for clients.

• Prepared and distributed invoices to bill clients or pay account expenses.

Training and Development

• Provided functional guidance, training and assistance to lower level staff.

• Taught various subjects at various elementary and secondary schools.

Customer Service

• Using a computerized system, responded to customer inquiries in a call center environment.

• Responded to telephone inquiries and complaints using standard scripts and procedures.

• Effectively resolved customers’ complaints and maintained loyalty while adhering to guidelines.

• Gathered information, researched/ resolved inquiries and logged customer calls.

• Communicated appropriate options for resolution in a timely manner.

• Informed customers about services available and assessed customer needs.

• Took orders for consumer products over the telephone.

• Sold and marketed healthcare benefits packages to customers over the telephone.

CAREER HISTORY

2013-present Sightseeing Guide Gray Line New York New York, NY

2012-2012 Health Care Benefits Specialist Just Benefits Houston, TX

2011-2012 Customer Care Agent Xerox Corporation Houston, TX

2010-2010 Administrative Assistant AARP Foundation Houston, TX

2005-2008 Sightseeing Guide Gray Line New York New York, NY

2001-2008 Substitute Teacher NY Department of Education Brooklyn, NY

1999-2000 Legal Secretary Jacobs, Persinger & Parker New York, NY

1996-1999 Legal Secretary Hawkins, Delafield & Wood New York, NY

EDUCATION

Long Island University, Brooklyn, NY

• Master of Science, Major, Education

John Jay College of Criminal Justice/CUNY

• Bachelor of Arts, Major, Criminal Justice

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